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Show Results For
- All HBS Web
(1,161)
- People (2)
- News (296)
- Research (728)
- Events (2)
- Multimedia (3)
- Faculty Publications (168)
- Portrait Project
Aaron Chadbourne
Yiayia. Although the fresh native produce at her roadside vegetable stand was among the finest in the area, customers were largely attracted by her theatrical flair and infectious enthusiasm. Waving her hands in the air, she would... View Details
- Blog
Why Does Your Company Exist?
help the local community. While most companies have some type of socially positive goal, it usually takes a back seat to making money. But for some companies, a corporate purpose is actually much, much more—it's a powerful force that... View Details
- Web
HBS Magazine - Alumni
Relations Entrepreneurship-Social Entrepreneurship Social Enterprise-Nonprofit Organizations Patch Work How John Jameson (MBA 1991) and Winning Connections harnessed the enduring political power of a phone call View Story Topics:... View Details
- 04 Mar 2015
- What Do You Think?
Can a Laissez-Faire Approach Fix Labor Market Inequality?
broad legislation to keep power in balance, you don't need to micromanage all the particulars, like individual wages." AIM expressed the opinion that "the voluntary actions of Walmart are not replicable but it is the best... View Details
- 01 Jun 2001
- News
HBS Press Books in Brief
of customer-equity management in a variety of industries, the authors outline how to build and implement powerful new business and marketing systems. A comprehensive guide to managing customer portfolios... View Details
- 24 Jun 2002
- Research & Ideas
Building ’Brandtopias’—How Top Brands Tap into Society
Customers value some of the most powerful brands in the world primarily for their "cultural value": They provide imaginative resources that people use to build their identities. These are what... View Details
Keywords: by Martha Lagace
- 01 Apr 1997
- News
Manager's Notebook
customer information. But now, conveniences such as Web browsers and "smart cards" (which today are used to store electronic money in several European markets and, in the future, could record an individual's daily transaction information)... View Details
Keywords: Judith Ross
- 27 Jul 2023
- Blog Post
Buy big, sell small
cofounder of ApnaKlub, a wholesale digital platform that helps kirana owners aggregate their buying power and access credit tools and other services. “These are micro businesses that run on tight margins. If shopkeepers run out of... View Details
- 24 Apr 2014
- News
Ron Shaich (MBA 1978)
Ron Shaich’s (MBA 1978) first venture, a cookie shop in downtown Boston, evolved into Au Bon Pain. His latest—Panera Cares—allows customers to pay only what they can afford at the popular restaurants he owns, Panera Bread. There’s a box... View Details
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
disbelieving music industry with their findings that illegal music downloads don't hurt CD sales. Oberholzer discusses what the industry should do next. A Balanced Scorecard Approach to Measure Customer Profitability Published: August 8,... View Details
Keywords: by Sean Silverthorne
- 01 Mar 2025
- News
Venture: Time Heals All
Health (named for the ward where Borkenstein worked) in 2022 with the goal of modernizing nursing workforce management. Their user-friendly mobile app, powered by cutting-edge data science, is being deployed in hospitals across the United... View Details
- 01 Dec 2022
- News
Flying High
(debt and equity) to $104.5 million. “We’ve demonstrated substantial success both in the United States and Europe,” observes Pelet. “Now we need to double down and expand further in those markets.” As Aero does that, attention to customer... View Details
Keywords: April White; aviation; airlines; entrepreneurship; leadership; innovation; Air Transportation; Transportation
- 17 Aug 2015
- News
The Play Alchemist
products. As the firm’s chief executive officer, she’s overseen the development of several new products, such as Pulse, a jump rope that can generate and store enough power to charge a cell phone. At the same time she was running... View Details
Keywords: Constantine von Hoffman
- 01 Sep 2011
- News
Alumni Book Briefs
environment everyday practices. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld (MBA ’78) with Rob Markey (MBA ’90) (Harvard Business Review Press) Reichheld and Markey explain how practitioners have built Net... View Details
- 02 Dec 2022
- Blog Post
Why Does Your Company Exist?
help the local community. While most companies have some type of socially positive goal, it usually takes a back seat to making money. But for some companies, a corporate purpose is actually much, much more—it's a powerful force that... View Details
Keywords: All Industries
- 22 Sep 2016
- News
Building a Green Energy Grid
megawatts of wind energy—enough to power more than one million homes—from the wind-rich Oklahoma Panhandle region to customers in Arkansas, Tennessee, and other states in the Mid-South and Southeast.... View Details
- 02 Apr 2024
- Blog Post
IFC India: A Circular Journey Through JSW Cement - From Steel Slag to Stronger Shores
has proven its strength and is now used in coastal regions. JSW maintains a balance between sustainability and customer needs, offering both clinker and slag-blended cement. JSW Cement's story is a testament to the View Details
- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: Freeing Patient Data to Enable Innovation
Patients are not actually the customers in the United States health care system, a fact largely to blame for the dearth of communication and data sharing between providers, according to experts at a recent Harvard Business School... View Details
- 01 Feb 2000
- News
The Future Is Now: 21st-Century Business Pondered at HBS Forum
much more connected, pervasive, and easy to use. Greater customization will result, and the consumer will call the shots. "Companies that return power to the consumer will be the ones that thrive," Ballmer... View Details
- 16 Oct 2019
- Research & Ideas
Read Our Most Popular Stories of the Quarter
What stories were readers like you diving into this summer on HBS Working Knowledge? Your interests varied dramatically, everything from how researchers use machine learning technology to predict CEO performance to the power of rituals in... View Details
Keywords: by Sean Silverthorne