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- Faculty Publications (209)
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- All HBS Web (877)
- Faculty Publications (209)
- 29 Oct 2013
- First Look
First Look: October 29
since the 1980s has coincided with a strong revival in interest in local traditions and practices, which is particularly noticeable in some of the fastest growing emerging markets such as China. Working Papers Do Measures of Financial... View Details
Keywords: Sean Silverthorne
- 18 Nov 2014
- First Look
First Look: November 18
and Online Shopping By: Liaukonyte, Jura, Thales Teixeira, and Kenneth C. Wilbur Abstract—Media multitasking competes with television advertising for consumers' attention, but it also may facilitate immediate and measurable response to... View Details
Keywords: Sean Silverthorne
- 30 May 2007
- Research & Ideas
Health Care Under a Research Microscope
The $2 trillion health care system is one of the United States' largest industries—but one of its worst performing by almost any measure other than technological innovation. The problems are painful, including escalating costs, expensive... View Details
- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
technologies seldom make sense to managers, given their corporate perspective. There are two reasons for this. First, customers exert tremendous influence over managers' decisions and the directions they pursue. Since View Details
- 15 Jun 2021
- News
Case Study: Inside Story
backing from Bling Capital, DCM, and Precursor Ventures. Saga grew its initial customer base during the pandemic as families searched for ways to stay connected across the distance, Lin says. Through the app, a user can share weekly... View Details
- 02 Aug 2016
- First Look
August 2, 2016
rituals. We define a ritual as a predefined sequence of symbolic actions often characterized by formality and repetition that lack direct instrumental purpose. Using different instantiations of rituals and measures of anxiety (both... View Details
Keywords: Sean Silverthorne
- 30 Apr 2001
- Research & Ideas
Why Evolutionary Software Development Works
development was evolutionary in nature. Companies first would release a low-functionality version of a product to selected customers at a very early stage of development. Thereafter work would proceed in an iterative fashion, with the... View Details
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
season and what it will take to win over anxious customers. Here's what they said. Jill J. Avery: Mind the details and focus on customer service Persistent unemployment plagues many families, and people are saving more and spending less... View Details
- 19 Apr 2011
- First Look
First Look: April 19
team to deliver a highly customized solution that absolutely requires Julia's expertise. This case presents an opportunity for students to analyze two prevailing aspects of organizational life: working in teams and working under pressure.... View Details
Keywords: Sean Silverthorne
- 01 Apr 2008
- First Look
First Look: April 1, 2008
behavior of a sample of online grocery shoppers over the course of a year. We compare the purchases customers make when redeeming a $10-off coupon they received from their online grocer with the purchases the same View Details
Keywords: Martha Lagace
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
questions about what model is best suited to the integration of nonfinancial concerns. Does the joint pursuit of commercial and social objectives require new ways of organizing? In this essay we argue that it does. Or at least—to put our thesis in more View Details
Keywords: Carmen Nobel
- 10 Jun 2002
- Research & Ideas
How to Look at Globalization Now
Case Study and a Model," you tackle this widely held belief. Is it borne out by reality? What surprised you about the experience of STAR TV in Asia? Ghemawat: It is widely believed that globally standardized product varieties are displacing locally View Details
Keywords: by Martha Lagace
- Web
Buy Now, Pay Later: The Secondary Credit Market
sharks” operated illegally, making their customers vulnerable to exploitation. 26 The illegality of the industry also poses a challenge for historians. Because most early salary lenders strove to keep their business under the table,... View Details
- 01 Dec 2020
- News
The Fine Print: Alumni Recommend Their Best Reads
(MBA 2009) I received a copy of the late Professor Clay Christensen’s How Will You Measure Your Life? as a graduation gift from BSSE (Building and Sustaining a Successful Enterprise) this year. I highly recommend the book, regardless of... View Details
- 19 Sep 2006
- First Look
First Look: September 19, 2006
III, and Edward J. Riedl Periodical:Review of Accounting Studies, forthcoming Abstract Recent accounting research employs an asymmetric timeliness measure to test the hypothesis that accounting earnings is conservative. This research... View Details
Keywords: Sean Silverthorne
- 26 Feb 2008
- First Look
First Look: February 26, 2008
find that, on average, employee turnover is associated with decreased performance, as measured by profit margin and customer service. The effect of turnover on performance, however, is mitigated by the... View Details
Keywords: Martha Lagace
- 01 Mar 2008
- News
Alumni Books
sweet spot; designing the offer to create customer value and secure differential advantage; integrating to serve the customer; and measuring what matters. Science Lessons: What the Business of Biotech Taught... View Details
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
model where firms choose which suppliers to integrate and whether to delegate decisions to integrated suppliers or keep them centralized. We test the predictions of this model using a novel dataset that combines measures of vertical... View Details
Keywords: Sean Silverthorne
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
Concomitantly, the ability of companies to affect and measure the social interactions among customers has grown tremendously. Consequently, in assessing the full value of each View Details
Keywords: Sean Silverthorne
- 01 Jul 2019
- What Do You Think?
Are Super Stretch Goals Only for the Very Young?
Fargo., objectives were put in place to broaden the bank’s relationship with its customers. This involved selling existing customers many more products, a goal based on research showing a relationship between breadth of View Details
Keywords: by James Heskett