Publications

22 May 2012
First Look

First Look: May 22

by Karen Golden-Biddle and Jane E. Dutton. Series in Organization and Management. New York: Psychology Press, 2012 Abstract How can application of a positive lens to understanding social change and organizations enrich and elaborate... View Details

Keywords: Sean Silverthorne

September 2023 (Revised December 2023)
Case

Twiddy & Company: Trust in a Chaotic Environment

By: Sandra J. Sucher, Shalene Gupta and Tom Quinn

Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details

Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States

October 2006 (Revised January 2009)
Case

Vitreon Corporation: The Hyalite Project

By: Roy D. Shapiro

Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply. The process is complex: the plant organization is not cooperative, and there are deep disagreements about what is wrong and how to... View Details

Keywords: Leadership; Production; Organizational Culture; Performance Productivity; Groups and Teams; Conflict Management; Manufacturing Industry

18 Oct 2011
First Look

First Look: October 18

Organizational Forms and Community in the U.S. in 2005 Authors:Glenn R. Carroll and Magnus Thor Torfason Publication:City & Community 10, no. 1 (March 2011) Abstract Recent sociological theory and research highlights food, drink, and restaurants as View Details

Keywords: Sean Silverthorne

Article

Technology, Identity, and Inertia: Through the Lens of 'The Digital Photography Company'

By: Mary Tripsas

Organizations often experience difficulty when pursuing new technology. Large bodies of research have examined the behavioral, social, and cognitive forces that underlie this phenomenon; however, the role of an organization's identity remains relatively unexplored.... View Details

Keywords: Change Management; Disruptive Innovation; Organizational Culture; Behavior; Cognition and Thinking; Identity; Perception; Technology Adoption

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July 2012
Case

Johannes Linden: Managing the Global Executive Committee

By: Linda A. Hill and Mark Rennella

Johannes Linden is the Director of the Washer and Dryer division of Fluss, a large Swiss appliance manufacturer. Soon after the company completes its revenue projections and bonus targets for the upcoming year, Linden shares some good news with his leadership team, the... View Details

Keywords: Leadership Style; Groups and Teams; Organizational Culture; Management Style; Motivation and Incentives; Power and Influence; Multinational Firms and Management; Manufacturing Industry; Consumer Products Industry; Switzerland

August 1995
Case

Slade Plating Department, The

By: Linda A. Hill

Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture. Includes decision opportunity. A rewritten version of an earlier case. View Details

Keywords: Conflict and Resolution; Values and Beliefs; Organizational Culture; Decision Making

05 Dec 2017
First Look

First Look at New Research and Ideas, December 5, 2017

Social Psychology Bulletin The Amount and Source of Millionaires' Wealth (Moderately) Predicts Their Happiness By: Donnelly, Grant Edward, Tianyi Zheng, Emily Haisley, and Michael I. Norton Abstract—Two samples of more than 4,000... View Details

Keywords: Sean Silverthorne

29 May 2014
Research & Ideas

Research Symposium 2014

intrusive, and negative." That wariness is costly, because feedback from the front lines is often vital to improving business practices and safety measures. With that in mind, Edmondson discussed how to foster a workplace culture of open... View Details

Keywords: by Carmen Nobel; Accounting; Health

09 Sep 2014
First Look

First Look: September 9

two countries reveals that America's love affair with credit was not primarily the consequence of its culture of consumption, as many writers have observed, nor directly a consequence of its less generous welfare state. It emerged instead... View Details

Keywords: Sean Silverthorne

September 2004 (Revised October 2004)
Case

Pat Anderson

By: Leslie A. Perlow and Daisy Wademan

Patten Bank's pending sale jeopardizes Pat Anderson's prospect of receiving an expected year-end bonus. What to do now? This problem follows several earlier conflicts that Anderson has confronted during the past four-and-one-half years spent working as an analyst and... View Details

Keywords: Change Management; Organizational Culture; Organizational Change and Adaptation; Conflict Management; Power and Influence; Executive Compensation; Banking Industry; Financial Services Industry; United States

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16 Apr 2013
First Look

First Look: April 16

Social Psychology Prosocial Spending and Well-Being: Cross-Cultural Evidence for a Psychological Universal By: Aknin, Lara B., Christopher P. Barrington-Leigh, Elizabeth W. Dunn, John F. Helliwell, Justine... View Details

Keywords: Sean Silverthorne

Fall 2024
Article

The Three Traps That Stymie Reinvention: Organizational Identity, Architecture, and Collaboration Can Be Either Assets or Liabilities to Pursuing Growth in New Sectors

By: Ryan Raffaelli

In more than a decade of researching innovation, I have observed how organizations respond to new opportunities, technological changes, or unexpected market shifts that threaten to upend their current business model. This process, which I call reinvention, may occur... View Details

Keywords: Innovation And Strategy; Change Leadership; Collaboration; Architecture; Transformation; Disruption; Leading Change; Innovation Strategy; Identity; Organizational Culture; Organizational Structure