Critical Performance Variables - Publications - Faculty & Research

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

of it as superhuman—especially if AI is solving complicated problems such as 100 percent accuracy in self-driving cars and medical diagnosis. You have to help them understand that the performance of ML products improves over time (it’s... View Details

Keywords: by Rocio Wu

25 Jul 2016
Research & Ideas

Who is to Blame for 'The Great Training Robbery'?

training typically doesn’t yield the return on investment in improved organizational effectiveness and performance that companies expect. “Individual development has to take place in the context of a larger change process motivated by the... View Details

Keywords: by Roberta Holland; Education

18 Oct 2011
First Look

First Look: October 18

PublicationsOptimizing Organic Waste to Energy Operations Authors:Bariş Ata, Deishin Lee, and Mustafa H. Tongarlak Publication:Manufacturing and Service Operations Management (forthcoming) Abstract A waste-to-energy firm that recycles organic waste with energy... View Details

Keywords: Sean Silverthorne

03 May 2022
Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details

Keywords: by Rachel Layne

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

critical dimensions to organizations that want to work toward parity, not for cosmetic reasons, but to improve performance and value: Attraction and recruitment. Actively seek candidates outside managers’... View Details

Keywords: by Kristen Senz

10 Mar 2020
Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

working closely with students in small groups, assisting teachers, and running extracurricular programs.) The ethos of the school centers on a “no excuses,” high standards approach for performance and behavior, backed by a system of... View Details

Keywords: by Julia Hanna

Research Summary

Overview

By: Ashley V. Whillans

Engaged with field work in East Africa, South Asia, and in several large hybrid organizations in the United States, Professor Whillans places a focus on exploring questions with strong theoretical motivation in the social psychological literature and relevant... View Details

23 Oct 2012
First Look

First Look: October 23

year gains. We evaluate the performance of all policies under consideration using the same statistical and simulation tools and data as the U.S. policymakers use. Other case studies perform a sensitivity... View Details

Keywords: Sean Silverthorne

20 Oct 2003
Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

1980s, these two, with Sanyo and Sharp, had driven both the U.S. and European consumer electronics companies out of their own home markets. Japan's achievements are unparalleled in the annals of industrial history, a particularly spectacular View Details

Keywords: by Alfred D. Chandler Jr.; Consumer Products

09 Mar 2015
Research & Ideas

Why Entrepreneurs Should Go Work for Government

Mitchell B. Weiss has heard it too many times: government doesn't work. Too slow. Too bureaucratic. Too burdened by procurement rules and performance measures. "Some of that is fair, and some of that is unfair, but it adds up over... View Details

Keywords: by Michael Blanding

18 Apr 2000
Research & Ideas

Learning in Action

they were interviewed in-depth about how they went about their work and, specifically, what they did to be more productive. Using these insights, the Bell Labs team designed an innovative hands-on training program, which the star View Details

Keywords: by David A. Garvin

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

air.” Two critical questions, posed by Hernan Saenz and Dunigan O’Keeffe of Bain and Company, can help organizational leaders frame their thoughts about how to survive in the present and position their companies to thrive in the... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

04 Jun 2018
What Do You Think?

Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?

contains men with a wide variety of attitudes and capabilities. Some lost their jobs for what they did; others lost their jobs for what they didn’t do. What’s to be done with senior executives such as these? It’s the duty of boards reviewing their CVs to View Details

Keywords: by James Heskett

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

crisis? Consumers expect quite a bit from their brand partners during a crisis, seeing them as critical partners to governments, non-profit relief organizations, and NGOs because of the powerful platform a strong brand delivers for... View Details

Keywords: by Jill Avery and Richard Edelman

13 Apr 2009
Research & Ideas

Kind of Blue: Pushing Boundaries with Miles Davis

says. Adds Størmer, "There are probably business benefits in relying on radical simplicity to free and empower employees in a similar way." Our e-mail Q&A follows. Martha Lagace: Miles Davis defied the critics who thought he... View Details

Keywords: by Martha Lagace; Music

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

in February, which helped it operate in the critical weeks of March with limited problems. Third, by continuously and effectively sharing the learnings emerging from the Chinese subsidiary when the knowledge on the new virus was very... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

16 Jul 2013
First Look

First Look: July 16

clear; 4) Taking the wrong approach to performance assessment. Milestones relevant to each stage of an initiative's development should be established, and key assumptions in the business plan should be linked to the financial forecast; 5)... View Details

Keywords: Anna Secino

30 Aug 2004
Research & Ideas

Mapping Your Board’s Effectiveness

critical processes the board and its committees must perform to meet these external objectives; and highlights the board's composition and skills, the information packages, and the meeting dynamics that... View Details

Keywords: by Robert S. Kaplan

12 Nov 2018
Research & Ideas

'Always On' Isn't Always Best for Team Decision-Making

collaboration encouraged by today’s communication tools like Slack and Skype good or bad for finding the best answer? “I don’t want there to be zero communication, but I do think that transparency and communication do have downsides" To find out, the researchers... View Details

Keywords: by Roberta Holland

23 Jul 2018
Research & Ideas

The Open Office Revolution Has Gone Too Far

offices because so many of us work in them, and we have very strong opinions about them. They were all the rage in the late 20th century, and academic attention in them followed suit. But most of those studies were based on survey data (self-reported, by definition)... View Details

Keywords: Re: Ethan S. Bernstein

Publications