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      Conflict and ResolutionRemove Conflict and Resolution →

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      • November 2002 (Revised January 2004)
      • Case

      Gary Rodkin at Pepsi-Cola North America (B)

      By: David A. Thomas, Gina Carioggia and Ayesha Kanji
      After assuming the position of CEO of Pepsi-Cola North America (PCNA), Gary Rodkin faces organizational problems within PCNA and external friction between PCNA and its largest bottler, the Pepsi Bottling Group. In addition to the challenge of organizational alignment,... View Details
      Keywords: Restructuring; Leadership; Brands and Branding; Problems and Challenges; Situation or Environment; Conflict Management; Alignment; Food and Beverage Industry; North America
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      Thomas, David A., Gina Carioggia, and Ayesha Kanji. "Gary Rodkin at Pepsi-Cola North America (B)." Harvard Business School Case 403-108, November 2002. (Revised January 2004.)
      • November 2002 (Revised January 2004)
      • Case

      Gary Rodkin At Pepsi-Cola North America (B) (Abridged)

      By: David A. Thomas, Gina Carioggia and Ayesha Kanji
      After assuming the position of CEO of Pepsi-Cola North America (PCNA), Gary Rodkin faces organizational problems within PCNA and external friction between PCNA and its largest bottler, the Pepsi Bottling Group. In addition to the challenge of organizational alignment,... View Details
      Keywords: Restructuring; Leadership; Brands and Branding; Problems and Challenges; Situation or Environment; Conflict Management; Alignment; Food and Beverage Industry; North America
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      Thomas, David A., Gina Carioggia, and Ayesha Kanji. "Gary Rodkin At Pepsi-Cola North America (B) (Abridged)." Harvard Business School Case 403-109, November 2002. (Revised January 2004.)
      • October 2002 (Revised August 2004)
      • Case

      Canary Wharf

      By: William J. Poorvu, Arthur I Segel and Camille J. Douglas
      On September 25, 2002, Peter Anderson was due to meet with Morgan Stanley in ten minutes. Anderson had been the finance director of Canary Wharf Group (CWG) since Paul Reichmann and a group of investors had repurchased Canary Wharf in 1995. Anderson had joined Olympia... View Details
      Keywords: Entrepreneurship; Negotiation; Business or Company Management; Financial Management; Financial Strategy; Financing and Loans; Crisis Management; Problems and Challenges; Insolvency and Bankruptcy; Success
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      Poorvu, William J., Arthur I Segel, and Camille J. Douglas. "Canary Wharf." Harvard Business School Case 803-058, October 2002. (Revised August 2004.)
      • October 2002 (Revised July 2003)
      • Case

      Gary Rodkin at Pepsi-Cola North America (A)

      By: David A. Thomas, Gina Carioggia and Ayesha Kanji
      After assuming the position of CEO of Pepsi-Cola North America (PCNA), Gary Rodkin faces organizational problems within PCNA and external friction between PCNA and its largest bottler, the Pepsi Bottling Group. In addition to the challenge of organizational alignment,... View Details
      Keywords: Restructuring; Leadership; Brands and Branding; Problems and Challenges; Situation or Environment; Conflict Management; Alignment; Food and Beverage Industry; North America
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      Thomas, David A., Gina Carioggia, and Ayesha Kanji. "Gary Rodkin at Pepsi-Cola North America (A)." Harvard Business School Case 403-080, October 2002. (Revised July 2003.)
      • September 2002 (Revised March 2006)
      • Case

      Environmental Power Corporation: Changing Manure Into Gold?

      By: Ray A. Goldberg and Laure Mougeot Stroock
      In 2002, Environmental Power Corp. (EPC), a small company developing renewable energy projects, was attempting to commercialize its "digester," a facility that extracted methane from manure, reduced manure's environmental impact, and generated electricity. The company... View Details
      Keywords: Commercialization; Energy Generation; Renewable Energy; Environmental Sustainability; Investment; Projects; Wastes and Waste Processing; Corporate Finance; Business and Government Relations; Energy Industry
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      Goldberg, Ray A., and Laure Mougeot Stroock. "Environmental Power Corporation: Changing Manure Into Gold?" Harvard Business School Case 903-403, September 2002. (Revised March 2006.)
      • September 2002
      • Background Note

      Note on WTO Disputes: Five Major Cases

      By: David A. Moss and Nick Bartlett
      Summarizes five major trade disputes before the World Trade Organization (WTO): (1) the Brazil-Canada aircraft dispute, (2) the European Union/United States foreign sales corporation dispute, (3) the Asian/United States shrimp and sea turtle dispute, (4) the United... View Details
      Keywords: Trade; Conflict Management; Negotiation; Brazil; Canada; European Union; Asia; United States
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      Moss, David A., and Nick Bartlett. "Note on WTO Disputes: Five Major Cases." Harvard Business School Background Note 703-016, September 2002.
      • September 2002 (Revised January 2013)
      • Case

      MedCath Corporation (A)

      By: Regina E. Herzlinger and Pete Stavros
      MedCath is a horizontally integrated chain of heart hospitals that partners with local cardiologists. It claims that its focus leads to better and cheaper results than those of an everything-for-everybody general hospital. Community hospitals generally vehemently... View Details
      Keywords: Medical Specialties; Market Entry and Exit; Service Delivery; Conflict and Resolution; Horizontal Integration; Health Industry
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      Herzlinger, Regina E., and Pete Stavros. "MedCath Corporation (A)." Harvard Business School Case 303-041, September 2002. (Revised January 2013.)
      • August 2002 (Revised June 2003)
      • Case

      New Wachovia (A), The

      By: Carliss Y. Baldwin and Jeremy Swinson
      In April 2001, First Union Corp. announced an agreement to merge with Wachovia Corp., a fellow North Carolina-based commercial bank. While the banks were preparing to consummate the merger, SunTrust Banks, Inc. of Atlanta, made a hostile offer for Wachovia, setting in... View Details
      Keywords: Voting; Mergers and Acquisitions; Conflict and Resolution; Banks and Banking; Banking Industry; Atlanta; North Carolina
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      Baldwin, Carliss Y., and Jeremy Swinson. "New Wachovia (A), The." Harvard Business School Case 903-033, August 2002. (Revised June 2003.)
      • July 2002 (Revised August 2003)
      • Case

      EXP Systems

      By: Malcolm S. Salter and Alison Berkley Wagonfeld
      Discusses selecting investors and avoiding board-level conflicts of interest in start-ups. Using the "term sheet" in third-round financing as a negotiation over future governance and control rights. A rewritten version of an earlier case. View Details
      Keywords: Conflict of Interests; Governance Controls; Governing and Advisory Boards; Business Startups; Management Teams
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      Salter, Malcolm S., and Alison Berkley Wagonfeld. "EXP Systems." Harvard Business School Case 903-022, July 2002. (Revised August 2003.)
      • 2002
      • Working Paper

      What We Want to Do Versus What We Think We Should Do: An Empirical Investigation of Intrapersonal Conflict

      By: Kathleen M. O'Connor, Carsten K.W. de Dreu, Holly Schroth, Bruce Barry, Terri R. Lituchy and Max Bazerman
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      O'Connor, Kathleen M., Carsten K.W. de Dreu, Holly Schroth, Bruce Barry, Terri R. Lituchy, and Max Bazerman. "What We Want to Do Versus What We Think We Should Do: An Empirical Investigation of Intrapersonal Conflict." Harvard Business School Working Paper, No. 02-079, May 2002.
      • January 2002
      • Background Note

      Telecommunications Act of 1996, The

      By: Thomas R. Eisenmann and Daniel J. Green
      Reed Hundt, former chairman of the Federal Communications Commission, reflects on the passage and implementation of the Telecommunications Act of 1996. The act was intended to stimulate competition and innovation in the telecommunications sector. Its provisions were of... View Details
      Keywords: Laws and Statutes; Policy; Business Strategy; Telecommunications Industry; United States
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      Eisenmann, Thomas R., and Daniel J. Green. "Telecommunications Act of 1996, The." Harvard Business School Background Note 802-144, January 2002.
      • January 2002
      • Background Note

      A Note on Incentives in the NFL

      By: Brian J. Hall and Jonathan Lim
      This case describes compensation and incentive issues in one of the major U.S. professional sports leagues, the National Football League (NFL). It first provides some background information on the labor market for players and the salary cap and then describes incentive... View Details
      Keywords: Compensation and Benefits; Labor and Management Relations; Conflict and Resolution; Motivation and Incentives; Sports; Sports Industry; United States
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      Hall, Brian J., and Jonathan Lim. "A Note on Incentives in the NFL." Harvard Business School Background Note 902-129, January 2002.
      • January 2002 (Revised September 2004)
      • Case

      Consulting by Auditors (A): Levitt's Campaign

      By: Ashish Nanda
      This case highlights the debate between the Securities and Exchange Commission (SEC) and several of the large accounting firms over whether the same firms should offer consulting services to clients they audit. View Details
      Keywords: Conflict of Interests; Accounting Industry; Consulting Industry
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      Nanda, Ashish, and Kimberly A. Haddad. "Consulting by Auditors (A): Levitt's Campaign." Harvard Business School Case 902-161, January 2002. (Revised September 2004.)
      • January 2002 (Revised April 2015)
      • Background Note

      A Note on Maneuvering in War and Negotiation

      By: Michael Wheeler and Gillian Morris
      Military metaphors are commonplace in business writing about strategy, but they are rarely used in the negotiation literature. This case takes the Marine Corps philosophy of warfighting and compares it with the tactics and techniques of effective negotiators. Some of... View Details
      Keywords: Negotiation Tactics; Situation or Environment; Conflict and Resolution; War; Adaptation
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      Wheeler, Michael, and Gillian Morris. "A Note on Maneuvering in War and Negotiation." Harvard Business School Background Note 902-157, January 2002. (Revised April 2015.)
      • January 2002 (Revised November 2002)
      • Case

      Baseball Industry Update, 2002

      By: Jan W. Rivkin and Elizabeth Johnson
      Supplements The Baseball Strike. View Details
      Keywords: Sports; Conflict and Resolution; Sports Industry
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      Rivkin, Jan W., and Elizabeth Johnson. "Baseball Industry Update, 2002." Harvard Business School Case 702-443, January 2002. (Revised November 2002.)
      • January 2002
      • Article

      Barriers to Resolution in Ideologically Based Negotiations: The Role of Values and Institutions

      By: K. A. Wade-Benzoni, A. J. Hoffman, L. L. Thompson, D. Moore, J. Gillespie and Max Bazerman
      Keywords: Negotiation; Value
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      Wade-Benzoni, K. A., A. J. Hoffman, L. L. Thompson, D. Moore, J. Gillespie, and Max Bazerman. "Barriers to Resolution in Ideologically Based Negotiations: The Role of Values and Institutions." Academy of Management Review 27, no. 1 (January 2002): 41–57.
      • December 2001
      • Case

      Cybersettle

      By: Michael A. Wheeler and Gillian Morris
      Cybersettle's management faced a dilemma: How could they turn their company, which provided confidential online settlement services for insurance claims, into a profitable enterprise? Having started during the heady days of Internet "dot-com fever," the company now had... View Details
      Keywords: Restructuring; Bids and Bidding; Negotiation Process; Conflict and Resolution; Business Strategy; Commercialization; Internet; Insurance Industry
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      Wheeler, Michael A., and Gillian Morris. "Cybersettle." Harvard Business School Case 902-158, December 2001.
      • November 2001 (Revised October 2006)
      • Case

      Smartix (A): Dancing with Elephants

      By: Donald N. Sull, James K. Sebenius and Noam Wasserman
      This case describes issues facing the founder-CEO of a high-tech start-up in Boston, as he negotiates with multiple large potential partners and investors. The negotiations include a potential business partnership with FleetCenter and Madison Square Garden, and a... View Details
      Keywords: Information Technology; Venture Capital; Negotiation; Entrepreneurship; Business Startups; Power and Influence; Technology Industry; Boston
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      Sull, Donald N., James K. Sebenius, and Noam Wasserman. "Smartix (A): Dancing with Elephants." Harvard Business School Case 902-156, November 2001. (Revised October 2006.)
      • November 2001
      • Background Note

      Sexual Harassment Law and Policy

      By: Michael A. Wheeler, Georgia Levenson and Arturo Corso
      Outlines the recent development of legal principles regarding sexual harassment, including procedures in the United States and state courts, what circumstances constitute harassment, the resolution of these conflicts and the resulting consequences for the individuals... View Details
      Keywords: Crime and Corruption; Policy; Working Conditions; Code Law; Outcome or Result; Conflict and Resolution; United States
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      Wheeler, Michael A., Georgia Levenson, and Arturo Corso. "Sexual Harassment Law and Policy." Harvard Business School Background Note 902-007, November 2001.
      • November 2001 (Revised December 2002)
      • Case

      Tracking Stocks at Genzyme (A)

      By: Malcolm S. Salter
      Genzyme, a tracking stock pioneer, has used its innovative capital structure as a way to frame and grow its R&D-intensive business. Facing the question of how best to integrate a new acquisition into its tracking stock structure, Genzyme's top management is forced to... View Details
      Keywords: Integration; Value Creation; Motivation and Incentives; Conflict of Interests; Stocks; Capital Structure; Research and Development; Corporate Governance; Biotechnology Industry
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      Salter, Malcolm S. "Tracking Stocks at Genzyme (A)." Harvard Business School Case 902-023, November 2001. (Revised December 2002.)
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