Close Relationships - Publications - Faculty & Research

28 Jul 2016
Op-Ed

Where is TripAdvisor for Doctors?

see whichever physician is on duty. The best family doctors often aren’t accepting new patients. Health care is a local business, travel is global. Hotel consumers have vast numbers of options and no hotel is permanently closed to new... View Details

Keywords: by John A. Quelch; Health

Web

Expatriate Traders in the Treaty Port Communities - A Chronicle of the China Trade

Westerners appreciated for its European ambiance. 53 “The hills and the Bay with its islands were as beautiful as ever,” John Heard wrote, “and looked like Paradise.” 54 Western traders maintained close View Details

02 Jan 2018
First Look

First Look at New Research and Ideas, January 3, 2018

Laura, Nick Bloom, Paola Conconi, Harald Fadinger, Patrick Legros, Andrew F. Newman, Raffaella Sadun, and John Van Reenen Abstract—Little is known theoretically, and even less empirically, about the relationship between firm boundaries... View Details

Keywords: Sean Silverthorne

09 Oct 2018
First Look

New Research and Ideas, October 9, 2018

and engineering, reshaped the economy, and influenced society at large. But America is bogged down in thorny debates on immigration policy, and the world around the United States is rapidly catching up, especially China and India. The future is uncertain, and the... View Details

Keywords: Dina Gerdeman

04 Aug 2021
Research & Ideas

Worried About the Great Resignation? Be a Good Company to Come From

the food and drinks industry are increasing wages, and in a concession to work-life balance, Walmart and Target even opted to close on Thanksgiving. However, in the race to retain talent, companies are also resorting to less substantive... View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

01 Oct 2009
What Do You Think?

Can the “Masks of Command” Coexist with Authentic Leadership?

"When a leader builds a mask around him/her you close yourself from learning." Joe Schmid had no doubt, saying, "I'll simpl(ify) the question substituting 'two faced' for 'mask.' Can a two faced leader be 'authentic'?... View Details

Keywords: by Jim Heskett

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

taking a close look at the real world, examining how actual, contemporary businesses fare when they attempt to pursue innovations that lie beyond their current products or markets. Do they succeed in achieving breakthroughs? Do their... View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

15 Feb 2000
Lessons from the Classroom

Delivering Information Services: A 30-Year Perspective

IPO in 1990 to a $10-billion company today, with a market value of close to $140 billion! I'm also doing research for a case on Drugstore.com, which is essentially a drug store "built" on the Internet. It's getting ready to... View Details

Keywords: by Staff

07 Jan 2009
What Do You Think?

Is the World Really Flat?

efficiency, and being close to the technology is efficient." Further, William Halveson pointed out that "CRADA agreements can limit how fast the high level discoveries escape." Abbey Mutumba, on the other hand, said that... View Details

Keywords: by Jim Heskett

Profile

Philipp Schäelli

strongly shaped by my path towards discovering what I wanted to do professionally. I came to HBS after my experience in Consulting knowing that I wanted to work more closely with people who were running businesses and that I wanted to... View Details

Keywords: Venture Capital / Private Equity; Financial Services

02 Aug 2006
Research & Ideas

Investor Protection: The Czech Experience

wrong. We showed that Czechs are like all other Europeans, whose first interest is soccer, with erotica a close second. For that, we will never be forgiven." Second, when Lauder tried to fire Železný from TV Nova, Železný responded... View Details

Keywords: by Martha Lagace; Media & Broadcasting; Entertainment & Recreation

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

in the “big quit” is management. Anecdotal evidence is coming in about remote workers who join and leave organizations without having any physical contact with a colleague. Needed relationships are not developed. When someone quits, there... View Details

Keywords: by James Heskett

31 Mar 2020
Blog Post

Know Your Audience – Recruiting HBS Students for Investment Management

Director and Career Coach Katja Frey – Recruiting Relations Manager Together, Jonathan and Katja make up the Career & Professional Development (CPD) team that manages relationships with Investment Management firms and works View Details

Keywords: Investment Management / Hedge Fund

02 Sep 2008
First Look

First Look: September 3, 2008

compared to 56.9% for all other analyst recommendations. We find that appointed analysts' optimism is stronger at precisely those times when firms' benefits are larger and that appointed analysts appear to be more closely tied to... View Details

Keywords: Sean Silverthorne

30 Dec 2013
Research & Ideas

Most Popular Articles of 2013

colleagues discuss how Random Coefficient Models (RCMs) can close the gap between theoretical and empirical research in strategy. The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance This study by... View Details

Keywords: by Staff

08 Jan 2020
Blog Post

Know Your Audience - Recruiting HBS Students for Private Equity

Director and Career Coach Katja Frey – Recruiting Relations Manager Together, Jonathan and Katja make up the Career & Professional Development team that manages relationships with Private Equity firms and coaches HBS students... View Details

Keywords: Venture Capital / Private Equity

01 Jun 1999
News

Q & A: Pat Russo - Focused on the Future at Lucent Technologies

and improved customer relationship management opportunities. We're really talking about fundamental changes in how people communicate, get information, and conduct business. Wired for Success Pat Russo worked for eight years in sales and... View Details

04 Mar 2016
Research & Ideas

Is E-commerce at Risk in Apple's Security Dispute with the FBI?

initial conversation probably took place behind closed doors. But as soon as the media becomes involved, public opinion starts counting and Apple knows that. So they’ve made the reasonable argument that if they encroach on citizens’... View Details

Keywords: Re: Sunil Gupta; Technology

01 Jun 2018
News

Ask the Expert: Star Search

recent Mercer study shows that organizational commitment is closely tied to employee confidence and engagement in the work that they do. Dig more deeply into these concepts by browsing HBR's collection of talent management articles. View Details

Keywords: Dan Morrell

22 Aug 2016
Blog Post

Section Life: Your HBS Family

my section mates hailed from. Sections are diverse on every metric ranging from work experience to political beliefs to undergraduate fields of study. Because you take all your classes together RC year, diversity is critical to the learning experience – and its impact... View Details

Publications