Publications

26 Sep 2012
Working Paper Summaries

License to Cheat: Voluntary Regulation and Ethical Behavior

Keywords: by Francesca Gino, Erin L. Krupka & Roberto A. Weber

10 Dec 2018
Working Paper Summaries

Platform Competition: Betfair and the U.K. Market for Sports Betting

Keywords: by Ramon Casadesus-Masanell and Neil Campbell; Entertainment & Recreation

July 1997
Case

Graffs, The (A)

By: Carl S. Sloane and Gregory C. Rogers

Examines dual-career issues and conflicts between spouses' career objectives, personal values, and life structures. It does so by a in-depth examination of the lives and careers of a professional couple (a successful entrepreneur and a lawyer), choice points in their... View Details

Keywords: Work-Life Balance; Family and Family Relationships; Conflict Management

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January 2014
Other Article

The Answer is 9,142: Understanding the Influence of Disruption Risk on Inventory Decision Making

By: Mark Cotteleer, Maria Ibanez and Geri Gibbons

The question was how many units of inventory a manager should order when faced with a possible disruption in supply. The correct answer is not guesswork, but based on 150 years of theory and practice. We examine individual choices made in this critical situation—and... View Details

Keywords: Behavioral; Behavioral Operations; Inventory; Bias; Operations Management; Operations

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29 Jan 2025
Blog Post

Finding Professional Purpose: Building an Impactful Career that Reflects your Values with Lisa Tanzer (MBA 1993)

Learn about the career resources available to HBS alumni through HBS Career & Professional Development When I started my journey at Harvard Business School, I was eager to broaden my business knowledge and strengthen my skills, particularly in marketing and... View Details

31 May 2007
Working Paper Summaries

Extremeness Seeking: When and Why Consumers Prefer the Extremes

Keywords: by John T. Gourville & Dilip Soman

March 2023
Article

Learning to Successfully Hire in Online Labor Markets

By: Marios Kokkodis and Sam Ransbotham

Hiring in online labor markets involves considerable uncertainty: which hiring choices are more likely to yield successful outcomes and how do employers adjust their hiring behaviors to make such choices? We argue that employers will initially explore the value of... View Details

Keywords: Selection and Staffing; Analysis; Decision Choices and Conditions

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March 2013 (Revised March 2014)
Case

Cummins, Inc.: Building a Home Community for a Global Company

By: Joseph L. Bower and Michael Norris

In 2010, Tom Linebarger, president and COO of Cummins, Inc., the Columbus, Indiana-based manufacturer of diesel engines, has to decide where to locate the company's new manufacturing line for high horsepower engines. He has three choices to decide from: Seymour,... View Details

Keywords: Manufacturing; Competitiveness; Competition; Education; Business and Community Relations; Manufacturing Industry; United States

Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details

Keywords: banking; e-commerce industry; fast food; financial services; high technology; hotels ＆ motels; insurance industry; restaurant; retailing; service industry; transportation

Forthcoming
Article

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

By: Michelle A. Kinch and Ryan W. Buell

Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details

Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry

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07 May 2015
News

The Art (And Science) Of The Not-So-Subtle 'Humblebrag'

October 2014 (Revised December 2018)
Background Note

Leading and Managing Change

By: Ryan Raffaelli

Managing change is consistently ranked as one of the most critical and difficult tasks that leaders face. This note outlines the key choices that leaders must make when engineering change. It is organized into four sections, offering guidance on how to 1) diagnose the... View Details

Keywords: Change Leadership; Leading Change; Change Management

October 2023 (Revised May 2025)
Case

Nelson Mandela: Changing the World

By: Robert Simons and Shirley Sun

This case traces the rise of Nelson Mandela from his tribal home in South Africa to president of the country. Rejecting expectations that he would be a tribal leader, Mandela instead dedicates his life to fighting Apartheid. After peaceful approaches fail, he joins... View Details

Keywords: Mission and Purpose; Values and Beliefs; Power and Influence; Personal Characteristics; Leadership Style; Success; South Africa

06 Aug 2019
Working Paper Summaries

Field-Level Paradox and the Co-Evolution of an Entrepreneurial Vision

Keywords: by Ryan Raffaelli and Richard DeJordy; Manufacturing

11 Feb 2019
Working Paper Summaries

The IBM PC

Keywords: by Carliss Y. Baldwin; Computer

January 2007 (Revised March 2011)
Case

Yale University Investments Office: August 2006

By: Josh Lerner

The Yale Investments Office must decide whether to continue to allocate the bulk of the university's endowment to illiquid investments--hedge funds, private equity, real estate, and so forth. Considers the risks and benefits of a different asset allocation strategy.... View Details

Keywords: Higher Education; Asset Management; Financial Management; Financial Strategy; Investment Portfolio; Risk Management