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  • All HBS Web  (1,789)
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  • All HBS Web  (1,789)
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    • News  (368)
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    • Multimedia  (9)
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  • Web

Business & Environment

adjoining tribal lands that was also the watershed for major urban areas. Representing a sovereign indigenous tribal nation of just over 600 people, Osceola and colleagues enlarged internal tribal capabilities and then looked externally... View Details

    Regina E. Herzlinger

    Regina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration at the Harvard Business School. She was the first woman to be tenured and chaired at Harvard Business School and serve on many established and start-up corporate health care/medical... View Details

    Keywords: health care; insurance industry; medical devices; retailing; digital health
    • July 2014
    • Article

    Project Complexity and Systems Integration: Constructing the London 2012 Olympics and Paralympics Games

    By: Andrew Davies and Ian Mackenzie
    Our study of the London Olympics 2012 construction programme showed that systems integration is one of the major challenges involved in delivery of a complex "system of systems"—or array—project. Organizations cope with complexity by decomposing a project into... View Details
    Keywords: Integration; Construction; Complexity; Sports; Projects; Construction Industry; Sports Industry; London
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    Davies, Andrew, and Ian Mackenzie. "Project Complexity and Systems Integration: Constructing the London 2012 Olympics and Paralympics Games." International Journal of Project Management 32, no. 5 (July 2014): 773–790.
    • February 2014
    • Article

    Learning by Supplying

    By: Juan Alcacer and Joanne Oxley
    Learning processes lie at the heart of our understanding of how firms build capabilities to generate and sustain competitive advantage: learning by doing, learning by exporting, learning from competitors, users, and alliance partners. In this paper we focus attention... View Details
    Keywords: Competitive Advantage; Organizations; Learning
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    Alcacer, Juan, and Joanne Oxley. "Learning by Supplying." Strategic Management Journal 35, no. 2 (February 2014): 204–223.
    • March 2010 (Revised February 2011)
    • Case

    Cognizant 2.0: Embedding Community and Knowledge Into Work Processes

    By: Robert G. Eccles and Thomas H. Davenport
    Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came... View Details
    Keywords: Knowledge Management; Knowledge Sharing; Knowledge Use and Leverage; Product Development; Service Delivery; Business Processes; Organizational Structure; Cooperation; Information Technology Industry
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    Eccles, Robert G., and Thomas H. Davenport. "Cognizant 2.0: Embedding Community and Knowledge Into Work Processes." Harvard Business School Case 410-084, March 2010. (Revised February 2011.)
    • March 2023
    • Article

    Developing Moral Muscle in a Literature-based Business Ethics Course

    By: Inge M. Brokerhof, Sandra J. Sucher, P. Matthijs Bal, Frank Hakemulder, Paul G. W. Jansen and Omar N. Solinger
    Moral subjectivity (e.g., reflexivity, perspective-taking) is a necessary condition for moral development. However, widely used approaches to business ethics education, rooted in conceptualizations of ethical development as objective and quantifiable, often neglect... View Details
    Keywords: Moral Sensibility; Business Education; Growth and Development; Teaching
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    Brokerhof, Inge M., Sandra J. Sucher, P. Matthijs Bal, Frank Hakemulder, Paul G. W. Jansen, and Omar N. Solinger. "Developing Moral Muscle in a Literature-based Business Ethics Course." Academy of Management Learning & Education 22, no. 1 (March 2023): 63–87.
    • May–June 2019
    • Article

    Your Workforce Is More Adaptable Than You Think

    By: Joseph B. Fuller, Manjari Raman, Judith K. Wallenstein and Alice de Chalendar
    In 2018 the Project on Managing the Future of Work at HBS teamed up with the BCG Henderson Institute to survey 6,500 business leaders and 11,000 workers about the various forces reshaping the nature of work. The responses revealed a surprising gap: While the executives... View Details
    Keywords: Management; Employees; Attitudes; Organizational Culture; Organizational Change and Adaptation
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    Fuller, Joseph B., Manjari Raman, Judith K. Wallenstein, and Alice de Chalendar. "Your Workforce Is More Adaptable Than You Think." Harvard Business Review 97, no. 3 (May–June 2019): 118–126.
    • March 2012
    • Article

    China's Growing IT Services and Software Industry: Challenges and Implications

    By: F. Warren McFarlan, Ning Jia and Justin Wong
    The Chinese management software and IT services industry has grown dramatically over the past two decades and today is about the size of the Indian industry a decade ago. The objective of this article is to help CIOs in firms outside of China better understand the... View Details
    Keywords: Growth and Development; Information Technology; Applications and Software; Problems and Challenges; Information Technology Industry; China
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    McFarlan, F. Warren, Ning Jia, and Justin Wong. "China's Growing IT Services and Software Industry: Challenges and Implications." MIS Quarterly Executive 11, no. 1 (March 2012).
    • April 2005
    • Case

    FBI: Mission Extended

    Following the bombing of the World Trade Center in 1993, there was consensus that the FBI needed to make organizational changes. The FBI had long distinguished itself as the world's pre-eminent organization for conducting after-the-fact investigations that laid the... View Details
    Keywords: Organizational Change and Adaptation; Law Enforcement; United States
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    Beaulieu, Nancy D., and Aaron Zimmerman. "FBI: Mission Extended." Harvard Business School Case 905-061, April 2005.
    • October 2002
    • Case

    New Leaders for New Schools

    Describes the founding, early growth, and expansion plans of New Leaders for New Schools, a nonprofit public education venture that recruits, trains, places, and supports principals in U.S. urban school districts. This case presents the strategic, financial, and... View Details
    Keywords: Social Entrepreneurship; Education; Education Industry
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    Leschly, Stig. "New Leaders for New Schools." Harvard Business School Case 803-073, October 2002.
    • 22 Apr 2016
    • Blog Post

    Working With Organizations That Recruit at HBS: An Interview with Mary-Kate Johnson

    What is your favorite part about working with employers? I get asked a lot of the same questions throughout the day but what I love most about my job is that, in many cases, the answers will be different. There is not one right answer for every recruiter and how they... View Details
    Keywords: Consumer Products / Retail
    • Article

    Creating High-Impact Coalitions: CEOs Can Lead the Charge on Society’s Biggest Problems

    By: Rosabeth M. Kanter and Tuna Cem Hayirli
    Traditionally, responses to crises and societal problems—the COVID-19 pandemic, natural disasters, racial inequities—are considered the responsibility of the public sector and NGOs. But addressing the world’s most critical problems requires leadership, resources, and... View Details
    Keywords: Coalition; Change; Problem Solving; Organization; Boundaries; Evolution; Mission; Moral Leadership; Balance; "Solutions Approach; Society; Problems and Challenges; Organizations; Mission and Purpose; Leading Change; Trust
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    Kanter, Rosabeth M., and Tuna Cem Hayirli. "Creating High-Impact Coalitions: CEOs Can Lead the Charge on Society’s Biggest Problems." Harvard Business Review 100, no. 2 (March–April 2022).
    • Program

    Disruptive Innovation

    of an industry may change Avoid having your business disrupted by others Achieve differentiation and better margins Assess your company's capabilities Sustain core businesses while enabling innovation Avert common problems that lead... View Details
    • June 2025
    • Supplement

    The Miccosukee Tribe and the Battle to Save the Everglades (B): The Art of Coalition Building

    By: Rosabeth Moss Kanter and Jacob A. Small
    Supplement to the (A) case, 324-002 Curtis Osceola, Chief of Staff to the Chairman of the Miccosukee Tribe of Indians of Florida, exercised leadership to mobilize allies, deal with opposition, and forge internal and external multi-sector coalitions to help preserve the... View Details
    Keywords: Communication Strategy; Environmental Sustainability; Leadership; Projects; Alliances; Natural Environment; Power and Influence; Florida; Everglades National Park
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    Kanter, Rosabeth Moss, and Jacob A. Small. "The Miccosukee Tribe and the Battle to Save the Everglades (B): The Art of Coalition Building." Harvard Business School Supplement 325-132, June 2025.
    • March 2025 (Revised May 2025)
    • Case

    Xfund and Sam Altman: Finding Harvard's Best Generative AI Founders

    By: Suraj Srinivasan
    On May 1, 2024, Xfund Managing Partners Patrick Chung and Brandon Farwell, hosted a high-stakes venture pitch session designed to select one startup for a minimum $100,000 investment. This “Xperiment Stake” competition, dedicated to startups in the Generative AI... View Details
    Keywords: AI and Machine Learning; Venture Capital; Innovation Leadership; Technological Innovation; Business Startups; Competition; Technology Industry; United States
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    Srinivasan, Suraj. "Xfund and Sam Altman: Finding Harvard's Best Generative AI Founders." Harvard Business School Case 125-090, March 2025. (Revised May 2025.)
    • November 2016 (Revised April 2017)
    • Case

    Hygeia Group: Delivering Quality Care in Nigeria

    By: Robert F. Higgins and Ifedayo O. Kuye
    Fola Laoye is the Group Managing Director of Hygeia Group, a Nigerian healthcare insurer and provider, and she is deciding on the optimal strategy to grow the provider arm of her business. Hygeia Group was founded in the 1980s by her physician parents, and although... View Details
    Keywords: Healthcare; Healthcare Industry; Hospitals; Nigeria; Health Care and Treatment; Growth and Development Strategy; Health Industry; Nigeria
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    Higgins, Robert F., and Ifedayo O. Kuye. "Hygeia Group: Delivering Quality Care in Nigeria." Harvard Business School Case 817-088, November 2016. (Revised April 2017.)
    • 2014
    • Working Paper

    Product to Platform Transitions: Organizational Identity Implications

    By: Elizabeth J. Altman and Mary Tripsas
    Organizations are increasingly recognizing that value they once derived from offering standalone products can be significantly enhanced if they transition to platform-based businesses that harness the innovative capabilities of complementors. While the competitive... View Details
    Keywords: Organizational Change; Organizational Identity; Ecosystems; Complementors; Managing Innovation; Organizational Change and Adaptation; Multi-Sided Platforms; Innovation and Management; Organizational Culture
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    Altman, Elizabeth J., and Mary Tripsas. "Product to Platform Transitions: Organizational Identity Implications." Harvard Business School Working Paper, No. 14-045, December 2013. (Revised September 2014.)
    • May 2012
    • Article

    Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time

    By: Jill Avery, Thomas J. Steenburgh, John Deighton and Mary Caravella
    The authors propose a conceptual framework to explain whether and when the introduction of a new retail store channel helps or hurts sales in existing direct channels. A conceptual framework separates short- and long-term effects by analyzing the capabilities of a... View Details
    Keywords: Marketing; Channels; Channels Of Distribution; Distribution; Retailing; Channel Management; Channel Migration; Multichannel Retailing; Framework; Customers; Marketing Channels; Sales; Internet and the Web; Demand and Consumers; Competency and Skills; Distribution Channels; E-commerce; Retail Industry; United States
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    Avery, Jill, Thomas J. Steenburgh, John Deighton, and Mary Caravella. "Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time." Journal of Marketing 76, no. 3 (May 2012): 96–111.
    • 2006
    • Working Paper

    Cross-Functional Alignment in Supply Chain Planning: A Case Study of Sales and Operations Planning

    In most organizations, supply chain planning is a cross-functional effort. Functional areas such as sales, marketing, finance, and operations traditionally specialize in portions of the planning activities, which results in conflicts over expectations, preferences, and... View Details
    Keywords: Supply Chain Management; Planning
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    Oliva, Rogelio, and Noel Watson. "Cross-Functional Alignment in Supply Chain Planning: A Case Study of Sales and Operations Planning." Harvard Business School Working Paper, No. 07-001, July 2006. (Revised October 2006, July 2008, February 2009.)
    • May 2025 (Revised June 2025)
    • Background Note

    Social Enterprise in Latin America

    By: Brian L. Trelstad and Karina Souza
    This research note provides an overview of the social enterprise ecosystem in Latin America, exploring current dynamics across key markets, including country-specific insights on Brazil, Mexico, Argentina, Colombia, Chile, and Central America. In a region characterized... View Details
    Keywords: Impact Investing; Developing Countries and Economies; Social Entrepreneurship; Emerging Markets; Corporate Social Responsibility and Impact; Mission and Purpose; Ownership; Social Enterprise; Business Strategy; Equality and Inequality; Microfinance; Governing Rules, Regulations, and Reforms; Agriculture and Agribusiness Industry; Banking Industry; Financial Services Industry; Information Technology Industry; Latin America; Brazil; Mexico; Argentina; Colombia; Chile; Guatemala; Central America; Peru; Uruguay
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    Trelstad, Brian L., and Karina Souza. "Social Enterprise in Latin America." Harvard Business School Background Note 325-117, May 2025. (Revised June 2025.)
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