Best Practices Transfer - Publications - Faculty & Research

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

treating their employees well is the best way for them to ensure that customers’ concerns about safety are front of mind in every aspect of service while maintaining high standards for hospitality. Restaurant implementation of highly... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

20 Apr 2015
Research & Ideas

The 5 Strategy Rules of Bill Gates, Andy Grove, and Steve Jobs

homed in on five key strategies that any manager, entrepreneur, or CEO can learn. Each of the lessons reads like a paradox or Zen koan that takes intelligence and practice to unpack. "Look Forward, Reason Back," for example,... View Details

Keywords: by Michael Blanding; Computer

08 Sep 2014
Research & Ideas

The Strategic Way To Hire a Sales Team

hoc process at many firms. Most adopt a simple decision rule: look at the best reps, and try to hire more like them. But you'll never have enough stars for all sales positions and, in fact, don't want stars in all jobs. In any... View Details

Keywords: by Carmen Nobel

16 Apr 2018
Research & Ideas

Can Consumers Be Saved From Their Misguided Decisions?

conducted by Joshua Schwartzstein, a Harvard Business School assistant professor, and Benjamin Handel, an associate professor at the University of California, Berkeley. “Thinking through, for practical applications, ‘is it a friction or a... View Details

Keywords: by Rachel Layne; Consulting; Retail

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

insights and practices as pandemic recovery plans are developed. Consider these five elements of organizational decision-making: information gathering; strategy; combining long-term thinking with short-term actions; clear communication... View Details

Keywords: by Boris Groysberg and Sarah Abbott

03 Mar 2009
First Look

First Look: March 3, 2009

Department, must decide if this approach is still the best way to fulfill his organization's goal of protecting and increasing the pension assets of 17 million Canadians. Purchase this case:... View Details

Keywords: Martha Lagace

22 Dec 2008
Research & Ideas

10 Reasons to Design a Better Corporate Culture

development of dogmatic cults with little capacity for change. High-performing organizations periodically revisit and reaffirm their core values and associated behaviors. Further, they often subscribe to some kind of initiative that requires constant benchmarking and... View Details

Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler

12 Mar 2006
Research & Ideas

New Research Explores Multi-Sided Markets

practitioner, what are the practical aspects of your research? A: There are many important implications for practitioners. Summarizing just a few based on the above: The pricing structure—that is, how much to charge to one side relative... View Details

Keywords: by Sean Silverthorne; Technology

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

serial entrepreneur and leadership coach. Unleashed, their second book, reflects the married couple’s passion for sharing the knowledge and experience they have gained through years as “accelerators of action.” Kristen Senz: How did you first become interested in the... View Details

Keywords: by Kristen Senz

15 Sep 2022
Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

theory, known as the “strength of weak ties,” has been an influential principle in the business world and the practice of networking. Acquaintances, the thinking goes, are more likely to have information that you don’t already have access... View Details

Keywords: by Michael Blanding

08 Sep 2015
Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

transfer doesn’t quite happen that way, and organizations that practice watch-and-learn vicarious learning run the risk of undertraining their key employees, says Myers. He challenges the theory in a new... View Details

Keywords: by Michael Blanding; Health

19 May 2009
First Look

First Look: May 19, 2009

inclination to take offense that often attends the close juxtaposition of art and commerce, which was very much in evidence at that AoM symposium in Philadelphia, the interests of art, artists, and business can be best served if more... View Details

Keywords: Martha Lagace

04 Jan 2022
What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

transferred to a personal account from his corporate email account. The board also was able to allege that Easterbrook had actually had physical sexual relationships with three other McDonald’s employees in 2018. In other words,... View Details

Keywords: by James Heskett

04 Dec 2012
First Look

First Look: December 4

creativity. These findings have theoretical and practical implications for research in workplace diversity and creativity. The Microwork Solution: A New Approach to Outsourcing Can Support Economic Development—and Add to Your Bottom Line... View Details

Keywords: Carmen Nobel

January 2016
Case

Haiti Hope: Innovating the Mango Value Chain

By: Amy C. Edmondson and Jean-François Harvey

This case study examines a market-based approach to economic development through the eyes of NGO TechnoServe's project manager, implementing a US$9.5 million five-year public-private partnership between Coca-Cola, IDB, and USAID. The case ends at the beginning of the... View Details

Citation

Educators

Purchase

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

organizational and functional units already have primary responsibility for processes such as budgeting, communications, human resources planning and performance management, IT planning, initiative management, and best View Details

Keywords: by Martha Lagace

28 May 2013
First Look

First Look: May 28

existing agglomerations, not creating new ones. The paper discusses several practical insights for regional policy makers. Publisher's link: http://cjres.oxfordjournals.org/cgi/reprint/rst008 2006 Psychological Science The Ergonomics of... View Details

Keywords: Sean Silverthorne

22 Jul 2002
Research & Ideas

Is Performance-Based Pricing the Right Price for You?

aspect of the relationship increases and the zero-sum aspect decreases. Powerful logic, proven in practice Performance-based pricing is growing because 1) its economic logic is so powerful; 2) it provides new opportunities for... View Details

Keywords: by Benson Shapiro; Manufacturing

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

firms do not have a succession plan. Maintaining best practices around physical and mental health is not a luxury or a frill, but an essential aspect of risk management. CEOs and top management need to... View Details

Keywords: by Sean Silverthorne

01 Oct 2001
Research & Ideas

Organizing the Family-Run Business

experienced non-aligned external members can help to change the dynamics of board discussions to be more objective and constructive. Smaller boards, not dominated by family members, tend to work better. And all board members should be focused on the View Details

Publications