Publications

Research Summary

Women's Leadership

By: Frances X. Frei

This research studies how orgnaizations can more effectively create the conditions for women to thrive in equal proportion to men. View Details

Keywords: Gender; Organization Behavior

June 2016
Teaching Note

Relating to Peapod

By: Jill Avery and Susan Fournier

This case concerns the topics of relationship marketing, customer acquisition and retention, brand loyalty, service failure and recovery, new product introduction, and the use of consumer ethnography to study consumer behavior. Specifically, the case explores the... View Details

Keywords: Brand Management; Customer Relationship Management; CRM; Customer Behavior; Consumer Behavior; Retailing; Marketing; Marketing Strategy; Brands and Branding; Marketing Channels; E-commerce; Retail Industry; United States

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Article

How to (Inadvertently) Sabotage Your Organization

By: Stefan Thomke

Some of the biggest threats to organizational performance can and do come from within. In an age when companies are told to be agile, to learn from experiments, and to be entrepreneurial, we are still vulnerable to actions — deliberate or unintentional — that stem from... View Details

Keywords: Management Practices; Effective Managers; Self-awareness; CIA,; Organizational Behavior; Management Practices and Processes; Organizations; Behavior; Performance

12 Jan 2015
News

Why Online Retailers Are Starting to Care About Your Feelings

Keywords: e-commerce; consumer behavior; innovation; Retail Trade

Article

Decarbonization Factors

By: Alex Cheema-Fox, Bridget LaPerla, George Serafeim, David Turkington and Hui (Stacie) Wang

In the face of accelerating climate change, investors are making capital allocations seeking to decarbonize portfolios by reducing the carbon emissions of their holdings. To understand the performance of portfolio decarbonization strategies and investor behavior... View Details

Keywords: ESG; Investment Management; Factor Investing; Investor Behavior; Climate Change; Environmental Sustainability; Investment; Management

SSRN

2021
Working Paper

'Just Letting You Know…': Underestimating Others' Desire for Constructive Feedback

By: Nicole Abi-Esber, Jennifer Abel, Juliana Schroeder and Francesca Gino

People often avoid giving feedback to others even when it would help fix a problem immediately. Indeed, in a pilot field study (N=155), only 2.6% of individuals provided feedback to survey administrators that the administrators had food or marker on their faces.... View Details

Keywords: Feedback; Helping; Prosocial Behavior; Relationships; Social Psychology; Theory; Perception

October 2016
Case

U.S. Presidential Campaign 2016: Marketing Communication Strategy

By: Robert J. Dolan

On October 18, 2016, Democratic nominee Hillary Clinton and Republican nominee Donald Trump began the last three weeks of the 2016 presidential campaign by preparing for the next day's third and final presidential debate. Tuesday, November 8 was Election Day, but in... View Details

Keywords: Election Outcomes; Voting Behavior; Voting; Marketing Communications; Political Elections; United States

Educators

January 2019
Article

Wage Elasticities in Working and Volunteering: The Role of Reference Points in a Laboratory Study

By: Christine L. Exley and Stephen J. Terry

We experimentally test how effort responds to wages—randomly assigned to accrue to individuals or to a charity—in the presence of expectations-based reference points or targets. When individuals earn money for themselves, higher wages lead to higher effort with... View Details

Keywords: Reference Points; Wage Elasticities; Labor Supply; Effor; Volunteering; Prosocial Behavior; Wages; Motivation and Incentives; Nonprofit Organizations; Behavior

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Teaching Interest

Overview

I am passionate about developing leaders through education. I teach organizational behavior and leadership to MBA students. I have taught the core organizational behavior class at the Harvard Extension School for four semesters, where I three times won the “Highest... View Details

Keywords: Organizational Behavior; Leadership; Performance Appraisal; Performance Management; Culture; Motivation; Prosocial Motivation; Manufacturing Industry; Consulting Industry

Article

Visual Attention to Powerful Postures: People Avert Their Gaze from Nonverbal Dominance Displays

By: Elise Holland, Elizabeth Baily Wolf, Christine Looser and Amy Cuddy

This paper investigates whether humans avert their gaze from individuals engaging in nonverbal displays of dominance. Although past studies demonstrate that both humans and nonhuman primates direct more visual attention to high-status others than low-status others,... View Details

Keywords: Nonverbal Behavior; Eye-tracking; Dominance; Nonverbal Communication; Interpersonal Communication; Power and Influence

01 Dec 2011
News

Knowing the Score

ship’s. The treasure hunt to isolate ESPN’s actual financial picture was greatly aided by what I’d gleaned from accounting and other financial reporting classes. But perhaps the biggest benefit of all came about as the result of a course that many students... View Details

Keywords: James Andrew Miller; Organizational Behavior; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

2013
Working Paper

Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration

By: Anita L. Tucker

Operational failures persist in hospitals, in part because employees work around them rather than attempt to prevent recurrence. Drawing on a process improvement tool—the Andon cord—we examine three work design components that may foster improvement-oriented behaviors:... View Details

Keywords: Health Care; Process Improvement; Organizational Learning; Behavioral Operations; Prosocial Behavior; Experiments; Organizational Change and Adaptation; Behavior; Performance Improvement; Health Care and Treatment; Business Processes; Health Industry

Article

The Pot Calling the Kettle Black: Distancing Response to Ethical Dissonance

By: R. Barkan, S. Ayal, F. Gino and D. Ariely

Six studies demonstrate the "pot calling the kettle black" phenomenon whereby people are guilty of the very fault they identify in others. Recalling an undeniable ethical failure, people experience ethical dissonance between their moral values and their behavioral... View Details

Keywords: Ethical Dissonance; Cognitive Dissonance; Moral Judgment; Impression Management; Unethical Behavior; Values and Beliefs; Moral Sensibility; Cognition and Thinking; Research; Behavior; Judgments

14 Oct 2015
News

When People Pay Attention to Video Ads--and Why

Keywords: video advertising; consumer behavior; Advertising, Public Relations, and Related Services; Professional Services

2023
Working Paper

Scapegoating and Discrimination in Times of Crisis: Evidence from Airbnb

By: Michael Luca, Elizaveta Pronkina and Michelangelo Rossi

We present evidence that discrimination against Asian-American Airbnb users sharply increased at the start of the COVID-19 pandemic. Using a DiD approach, we find that hosts with distinctively Asian names experienced a 20 percent decline in guests relative to hosts... View Details

Keywords: Discrimination; Behavioral Economics; Market Design; Health Pandemics; Prejudice and Bias; Digital Platforms; Design

July 2020
Article

The Role of Interdependence in the Microfoundations of Organization Design: Task, Goal, and Knowledge Interdependence

By: Marlo Raveendran (formerly Goetting), Luciana Silvestri and Ranjay Gulati

Interdependence is a core concept in organization design, yet one that has remained consistently understudied. Current notions of interdependence remain rooted in seminal works, produced at a time when managers’ near-perfect understanding of the task at hand drove the... View Details

Keywords: Interdependence; Organizational Behavior; Work Design; Organizational Design; Goals and Objectives; Knowledge Sharing

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December 2015
Case

Difficult Conversations and Dealing with Challenging Situations at Work: The Case of the Ineffectual FD

By: Boris Groysberg and Ann Leamon

Keywords: Communication; Organization Behavior; Interpersonal Interactions; Interpersonal Communication; Organizations

Educators

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2007
Working Paper

Choice, Rationality and Welfare Measurement

By: Jerry R. Green and Daniel A. Hojman

We present a method for evaluating the welfare of a decision maker, based on observed choice data. Unlike the standard economic theory of revealed preference, our method can be used whether or not the observed choices are rational. Paralleling the standard theory we... View Details

Keywords: Welfare Economics; Behavioral Economics; Psychology; Decision Making; Economics; Voting