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  • All HBS Web  (14,320)
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Show Results For

  • All HBS Web  (14,320)
    • People  (18)
    • News  (4,212)
    • Research  (8,907)
    • Events  (22)
    • Multimedia  (103)
  • Faculty Publications  (7,371)
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  • 20 Jun 2017
  • News

Bank Relationships and Index Rules

  • October 2021 (Revised December 2021)
  • Case

Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo
As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details
Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia
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Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October 2021. (Revised December 2021.)
  • 2013
  • Working Paper

Bank Failures and Output During the Great Depression

By: Jeffrey Miron and Natalia Rigol
In response to the Financial Crisis of 2008, macroeconomic policymakers employed a range of tools designed to prevent failures of large, complex financial institutions (“banks”). The Treasury and the Fed justified these actions by arguing that bank failures exacerbate... View Details
Keywords: History; Policy; Financial Crisis; Financial Institutions; Failure
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Miron, Jeffrey, and Natalia Rigol. "Bank Failures and Output During the Great Depression." NBER Working Paper Series, No. 19418, August 2013.
  • May 1998
  • Teaching Note

Chase Manhattan Corporation: The Making of America's Largest Bank (TN)

By: Stuart C. Gilson
Teaching Note for (9-298-016). View Details
Keywords: Banking Industry; United States
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Gilson, Stuart C. "Chase Manhattan Corporation: The Making of America's Largest Bank (TN)." Harvard Business School Teaching Note 298-127, May 1998.
  • March 2018 (Revised January 2019)
  • Case

The TARP Bailouts: Saving the Banking and Automotive Industries

By: Kristin Mugford
Comparison of the U.S. Government response, using the $700 billion TARP fund, to downturns in the banking and auto industries during the global financial crisis. View Details
Keywords: Bailout; Financial Crisis; Borrowing and Debt; Banks and Banking; Government and Politics; Debt Securities; Government Legislation; Public Opinion; Banking Industry; Banking Industry; United States
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Mugford, Kristin. "The TARP Bailouts: Saving the Banking and Automotive Industries." Harvard Business School Case 218-107, March 2018. (Revised January 2019.)
  • 2025
  • Chapter

Sustainability and Green Business in Latin America

By: Geoffrey Jones
This chapter argues that since the nineteenth century capitalism has created much wealth, but at the cost of massive ecological destruction, which has been particularly severe in Latin America. During the first global economy before 1929, considerable wealth was... View Details
Keywords: Environmental Sustainability; Business History; Globalization; Economic Growth; Latin America
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Jones, Geoffrey. "Sustainability and Green Business in Latin America." Chap. 8 in A Business History of Latin America, edited by Andrea Lluch, Martin Monsalve Zanatti, and Marcelo Bucheli, 159–174. New York, NY, United States: Routledge, 2025.
  • September 2020 (Revised July 2022)
  • Case

Tulsa Remote: Moving Talent to Middle America

By: Prithwiraj (Raj) Choudhury, Emma Salomon and Brittany Logan
Tulsa Remote sought to attract a diverse group of remote workers to the city of Tulsa, Oklahoma—and was willing to put its money where its mouth was, offering $10,000 and a range of wraparound services for its program participants. After a successful pilot year, which... View Details
Keywords: Remote Work; Relocation; COVID-19 Pandemic; Community; Employment; Internet and the Web; Geographic Location; Programs; Employees; Diversity; Recruitment; Oklahoma; Tulsa
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Choudhury, Prithwiraj (Raj), Emma Salomon, and Brittany Logan. "Tulsa Remote: Moving Talent to Middle America." Harvard Business School Case 621-048, September 2020. (Revised July 2022.)
  • July 1999
  • Case

Restructuring General Motors North America (A): Pay-for-Performance

By: Malcolm S. Salter
Presents the new pay-for-performance scheme adopted by General Motors (GM) in its 1999 reorganization of its sales and marketing organization. Once in operation, many administrative problems developed requiring a reconsideration of the scheme's basic architecture. View Details
Keywords: Restructuring; Compensation and Benefits; Marketing; Organizational Change and Adaptation; Problems and Challenges; Sales; Auto Industry; North America
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Salter, Malcolm S. "Restructuring General Motors North America (A): Pay-for-Performance." Harvard Business School Case 800-027, July 1999.
  • 20 Dec 2018
  • Cold Call Podcast

Using Fintech to Disrupt Eastern Bank from Within

Keywords: Re: Karen Mills; Banking; Banking
  • 12 Oct 1999
  • Research & Ideas

It Came in the First Ships: Capitalism in America

capitalism could serve despicable ends, noble ones, or some mixture of the two. In between the oppressed slaves on the one hand and free yeoman farmers and entrepreneurs on the other stood a large number of... View Details
Keywords: by Thomas K. McCraw
  • 23 Oct 2024

The MBA + Master's Tour Latin America

Join The MBA + Master's Tour Latin America to connect with top business schools, including HBS, from the comfort of your own computer or mobile device. View Details
  • 13 May 2015
  • News

Why Infrastructure In America Needs To Change

  • March 1996 (Revised August 1997)
  • Case

Recycling Problem: International Bank Lending in the 1970s

By: Huw Pill
Provides a brief overview of international bank lending to developing countries in the 1970s and its culmination in the Third-World debt crisis after 1982. View Details
Keywords: International Finance; Financing and Loans; Borrowing and Debt; Developing Countries and Economies; Financial Crisis; Banking Industry
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Pill, Huw. "Recycling Problem: International Bank Lending in the 1970s." Harvard Business School Case 796-131, March 1996. (Revised August 1997.)
  • 08 May 2015
  • News

A new view of the cost of equity and capital requirements for banks

possibly substantial downside of heightened capital requirements. “Over the last 40 years, lower risk banks have higher stock returns on a risk-adjusted or even a raw basis, consistent with a stock market... View Details
  • 17 Dec 2020
  • Video

Working at the Latin America Research Center

  • 2015
  • Other Unpublished Work

The End of a Cycle in Latin America and Its Associated Risks

By: Laura Alfaro, Guillermo Calvo, Pedro Carvalho de Mello, Pablo Guidotti, Guillermo Perry, Carmen Reinhart, Liliana Rojas-Suarez and Ernesto Talvi
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Alfaro, Laura, Guillermo Calvo, Pedro Carvalho de Mello, Pablo Guidotti, Guillermo Perry, Carmen Reinhart, Liliana Rojas-Suarez, and Ernesto Talvi. "The End of a Cycle in Latin America and Its Associated Risks." Comité Latinoamericano de Asuntos Financieros (CLAAF) Statement, no. 33, March 2015. (See CLAAF 's website for previous statements.)
  • 09 Nov 2021
  • News

Weighing Big Tech’s Promise to Black America

As part of a recent cover story in WIRED about Netflix’s racial equity pledge, the magazine spoke to the company’s human resources director, Aaron Mitchell (MBA 2011), who led the project. The article notes that Mitchell helped craft the... View Details
  • June 2013
  • Case

Ken Traub at American Bank Note Holographics

By: Suraj Srinivasan and Michael Norris
Ken Traub is hired as CFO for American Bank Note Holographics, the market-leading security holograph company in January 1999, but discovers on his first day that the company has misstated its financials and resigns. After consulting with the company for the next... View Details
Keywords: Information Technology; Moral Sensibility; Earnings Management; Crime and Corruption; Personal Development and Career; Management Teams; Technology Industry; Service Industry; United States
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Srinivasan, Suraj, and Michael Norris. "Ken Traub at American Bank Note Holographics." Harvard Business School Case 113-073, June 2013.
  • 27 May 2015
  • News

A Playbook for Making America More Entrepreneurial

  • 2014
  • Article

An Analysis of the Competitive Advantage of the United States of America in Commercial Human Orbital Spaceflight Markets

By: Greg Autry, Laura Huang and Jeff Foust
The “Public/Private Human Access to Space” / Human Orbital Markets (HOM) study group of the International Academy of Astronautics (IAA) has established a framework for the identification and analysis of relevant factors and structures that support a global human... View Details
Keywords: Air Transportation; Infrastructure; Emerging Markets; Analysis; Competitive Advantage; Aerospace Industry; United States
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Autry, Greg, Laura Huang, and Jeff Foust. "An Analysis of the Competitive Advantage of the United States of America in Commercial Human Orbital Spaceflight Markets." New Space 2, no. 2 (2014): 83–110.
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