Always On - Publications - Faculty & Research

July 2020
Case

King's College Hospital in Crisis

By: John R. Wells and Benjamin Weinstock

On December 11, 2017, King’s College Hospital NHS Foundation Trust (King’s), one of London’s leading teaching hospital groups, was put into “special measures” by NHS Improvement (NHSI), the financial regulator of England’s National Health Service (NHS). The future of... View Details

Keywords: Hospitals; Financing; Health Care and Treatment; Financial Condition; Crisis Management; Organizational Structure; Transformation; Strategic Planning; United Kingdom

Citation

Educators

Purchase

13 Jan 2003
Research & Ideas

The Subconscious Mind of the Consumer (And How To Reach It)

customers themselves are not aware? Zaltman: There are several helpful approaches. One is to double check stated beliefs with actual behavior. For example, many consumers report handling competing brands and comparing prices at the point... View Details

Keywords: by Manda Mahoney

24 Oct 2011
Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

In recent years, consumer review sites including Yelp, Citysearch, and TripAdvisor have become the first stop for recommendations on everything from dinner to dentists. Along the way, they've earned a loyal following from fans, but also... View Details

Keywords: by Michael Blanding; Food & Beverage

Web

Help - Alumni

review the Visit Campus page for the latest on visiting campus. While in-person tours may not always be available there are virtual tours and other resources to fill the gap. Is there a map of campus? There... View Details

Web

Campus Tours | About

distancing when possible, especially when unmasked. Self-Guided Tours Can’t make it to one of the MBA or public tour times offered? You can always take a self-guided tour using the Smartguide tour app View Details

15 Jan 2014
Research & Ideas

Managing the Family Business: It Takes a Village

ownership support of the business are just too important to ignore or take for granted. We also know that strong performance of the business, the ownership group, and the family depends on the effective leadership of each group. This... View Details

22 Aug 2016
Research & Ideas

Master the One-on-One Meeting

cadence with them (weekly or every other week? 30 minutes or an hour?) and what the format should be—your office or theirs, a walk, or maybe grabbing coffee. Different formats work for different employees and they can always be changed as... View Details

Keywords: by Julia B. Austin

Research Summary

Customer-Centricity as a Vehicle for Organic Growth

By: Ranjay Gulati

This body of work examines the mechanics of how firms grow profitably in commoditizing markets. Underlying the "customer-centricity" that many firms embrace today is a factor that will determine their success with this effort: enabling collaboration across... View Details

17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

[This is the fourth installment in a monthly series on management issues in the time of COVID-19.] “You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most... View Details

Keywords: by Boris Groysberg and Robin Abrahams

12 Oct 2022
Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

October 11 is National Coming Out Day (NCOD) and HBS will be participating in events that celebrate the LGBTQ+ community throughout October as part of the broader LGBTQ+ History Month—a month focused on acknowledging and celebrating the... View Details

17 Mar 2021
Blog Post

The Art of Perseverance and Resilience: Reapplying to HBS

My name is Omar Aboulezz, and I’d like to share with you a bit about my journey to HBS and how I persevered through multiple setbacks. Nearly four years elapsed between starting my first HBS application and stepping foot on campus... View Details

09 Jun 2021
Research & Ideas

How Tennis, Golf, and White Anxiety Block Racial Integration

interacting with racial minorities motivates White people to self-segregate, says Harvard Business School professor Jon M. Jachimowicz. And White people often attempt to erect barriers—even seemingly innocuous ones like stricter dress... View Details

Keywords: by Jay Fitzgerald

27 May 2015
Research & Ideas

Build 'Scaffolds' to Improve Performance of Temporary Teams

thing or two about efficiency. But it's one thing to make yourself more efficient, quite another to make a team more efficient, and still another when that team's membership is in constant flux. With short-term teams assembled View Details

Keywords: by Roberta Holland; Health

21 Nov 2023
Op-Ed

The Beauty Industry: Products for a Healthy Glow or a Compact for Harm?

In my recently published book Deeply Responsible Business, I write about business leaders since the 19th century who have acted responsibly, often by putting the welfare of their communities above the idea of maximizing profits. I make a sharp distinction between... View Details

Keywords: by Geoffrey Jones; Beauty & Cosmetics

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

leadership strategy at Harvard Business School is based on this assumption: It is that a discussion leader should avoid calling on students whose hands have been in the air for several minutes. The... View Details

Keywords: by James Heskett

15 Mar 2017
Lessons from the Classroom

More Than 900 Examples of How Climate Change Affects Business

This word cloud is composed of blog posts by more than 900 students describing how individual organizations are likely to be affected by climate change. Image by Patrick Clapp Last fall, first-year MBA students at Harvard Business School received a new assignment in... View Details

Keywords: by Carmen Nobel; Green Technology

23 Apr 2019
First Look

New Research and Ideas, April 23, 2019

2019 Boston: Harvard Business Review Press Becoming a Manager: How New Managers Master the Challenges of Leadership By: Hill, Linda A. Abstract—In your career, or anyone's, there is one transition that stands out as the most crucial—going... View Details

Keywords: Dina Gerdeman

24 Jun 2002
Research & Ideas

Four Keys of Enduring Success: How High Achievers Win

would you want your children to be these people? Defining your own yardstick for success can often be quite difficult, according to Stevenson. "A ton of books on success all say, 'Choose your target and shoot at it,'" he said.... View Details

Keywords: by Martha Lagace

04 May 2009
Working Paper Summaries

An Ounce of Prevention: The Power of Public Risk Management in Stabilizing the Financial System

Keywords: by David A. Moss; Banking; Financial Services

01 Aug 2012
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