customer relationship management - Publications - Faculty & Research

27 Jun 2022
News

Monitoring Employees Makes Them More Likely to Break Rules

29 Oct 2014
Research & Ideas

Inventing Products is Less Valuable Than Inventing Ideas

more important than the physical aspect." “Companies don't fully exploit the latest ideas that their product has created” In a paper published last year in the Academy of Management Review called "The Second Face of... View Details

Keywords: by Michael Blanding; Technology

01 Mar 2012
News

School’s Financial Picture Brighter than Expected

School’s two main revenue generators, Executive Education and Harvard Business Publishing, led with strong revenue growth. Driven by newly launched open-enrollment courses and the first increase in custom program participation since the... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

09 Feb 2016
News

Powering into the Future

your body. “If you look at electric vehicles, it’s a great example. One of our customers, that builds probably the largest fleet in the world of plug-in hybrids, has found that the majority of their customers never plug it in. It’s... View Details

01 Sep 2011
News

Charged Up

out of MIT, A123’s patented rechargeable batteries include a breakthrough Nanophosphate powder that increases conductivity, providing higher power levels and longer battery life. With initial applications for commercial customers (such as... View Details

Keywords: Julia Hanna; batteries; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing

Web

Public Entrepreneurship - Course Catalog

HBS Course Catalog Public Entrepreneurship Course Number 1623 Professor of Management Practice Mitchell Weiss Fall; Q1Q2; 3.0 credits 28 Sessions Exam Career Focus This course is designed for students who may found, join, or fund private... View Details

01 Jun 2000
News

Business Suits You: Experimenting with Professional Identity

broader array of role models, choosing bits and pieces from different people to create a customized model," she explains. The second form of experimenting that Ibarra documented was characterized by a concern for authenticity, defined as... View Details

29 May 2006
Research & Ideas

Why CEOs Are Not Plug-and-Play

"Is talent management portable?" That's the question asked and answered in a recent Harvard Business Review article discussing issues surrounding how top managers can transfer their skill sets to a... View Details

Keywords: by Boris Groysberg, Andrew N. McLean & Nitin Nohria; Employment

02 May 2000
Research & Ideas

Leading Professional Service Firms

The HBS Executive Education course Leading Professional Service Firms (LPSF) is an intensive, one-week program that focuses on management issues unique to these firms. It provides a forum for participants from around the world to apply... View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

March 2006 (Revised November 2010)
Background Note

Protecting Foreign Investors

By: Louis T. Wells Jr.

Describes the emergence of several kinds of efforts to assure the safety of foreign investment in emerging markets: international arbitration, expanded official political risk insurance, credit from government agencies, and intervention by investors' home governments.... View Details

Keywords: Foreign Direct Investment; Risk Management; Emerging Markets; Agreements and Arrangements; Business and Government Relations; Safety

Citation

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30 Dec 2020
News

Race at Work: Recruit, Retain, Mentor

24 Jun 2002
Research & Ideas

Building ’Brandtopias’—How Top Brands Tap into Society

Customers value some of the most powerful brands in the world primarily for their "cultural value": They provide imaginative resources that people use to build their identities. These are what Harvard Business School professor... View Details

Keywords: by Martha Lagace

April 2004 (Revised July 2008)
Case

Showdown on the Waterfront: The West Coast Port Dispute (A)

By: Kathleen L. McGinn and Dina R. Pradel

New technology underlies a protracted dispute between West Coast longshoremen and their employers. Severe economic consequences lead to government intervention in the dispute. View Details

Keywords: Economics; Negotiation Process; Business and Government Relations; Labor and Management Relations; Conflict and Resolution; Shipping Industry; Western United States

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01 Sep 2020
News

When Your Boss Doesn't Respect Your Family Commitments

04 Dec 2018
First Look

New Research and Ideas, December 4, 2018

forthcoming Entrepreneurship and Collaboration Inter-Organizational Collaboration and Start-Up Innovation By: Aggarwal, Vikas A., and Andy Wu Abstract—This chapter presents an overview of the literature on collaborative relationships... View Details

Keywords: Dina Gerdeman

Web

Strategy Execution - Course Catalog

had sound strategies but were unable to execute them effectively. With changing customer preferences, increasing global competition, disruptive technologies, heightened employee expectations, and unpredictable macroeconomic shocks,... View Details

24 Mar 2009
First Look

First Look: March 24, 2009

Information" (CWCI). The instructions that follow use datasets from three of the cases in the course: "Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand... View Details

Keywords: Martha Lagace

29 Nov 2018
Blog Post

"There's No Substitute for Finding the Right Role": James Correa, MBA 2015

substitute for finding the right role: what you want, what you're good at, what meets customer needs. I found it. In nine months I have gone from launching one market to managing four," James says.... View Details

06 Mar 2007
First Look

First Look: March 6, 2007

business school campus. They moved to Beijing, rounded out their management team, received venture capital investment, developed joint-venture partnerships, and set key milestones to create a full-impact product launch for their social... View Details