Publications

20 Jul 2017
News

Pushing the Next Generation Forward

pilot program in the 1990s, built the organization around what Owusu-Kesse calls a “whatever-it-takes ethos,” which can be seen throughout the 2,000-employee organization today. For Owusu-Kesse, this culture... View Details

Keywords: Deborah Blagg

1998
Working Paper

Organizational Form and Risk Taking in the U.S. Cable Television Industry

By: Thomas R. Eisenmann

Keywords: Risk Management; Organizational Design; Television Entertainment; Media and Broadcasting Industry; United States

June 1991
Supplement

Philips Group--1990

By: Christopher A. Bartlett

Describes the strategic and organizational changes introduced by Cor Van Der Klugt as he becomes CEO. View Details

Keywords: Management Teams; Organizational Change and Adaptation; Strategy

November 2002 (Revised May 2003)
Case

ConAgra Foods

By: Ray A. Goldberg and Ingrid Vargas

In 2002, ConAgra Foods CEO Bruce Rohde was deliberating the next steps in the process of transforming the company from an agribusiness giant to a value-added food processor. ConAgra had become the second largest food company and number one food service supplier in the... View Details

Keywords: Corporate Strategy; Leading Change; Change Management; Organizational Change and Adaptation; Food; Agribusiness; Product; Business Processes; Management Teams; Expansion; Brands and Branding; Food and Beverage Industry; Agriculture and Agribusiness Industry; United States

08 Oct 2013
First Look

First Look: October 8

fundamental business model has not changed in more than 100 years: very smart outsiders go into organizations for a finite period of time and recommend solutions for the most difficult problems confronting their clients. But at... View Details

Keywords: Sean Silverthorne

10 Jan 2005
Research & Ideas

The Knowledge Coach

organization viable. As they put it, "Deep smarts are the engine of your organization. You cannot progress without them, and you will manage more effectively if you understand what they are, how they... View Details

Keywords: by Dorothy Leonard & Walter Swap

February 2003
Case

Whitbread Hotel Company (B)

By: Michael Beer and James Weber

Supplements the (A) case. View Details

Keywords: Organizational Change and Adaptation; Organizational Structure; Integration; Business or Company Management; Strategy

Find at Harvard

March 2013
Teaching Note

Automating the Paris Subway (TN) (A) & (B)

By: Michel Anteby and Ayn Cavicchi

In 2001, the head of the Paris Subway reflected on how to transform Line 1 into a driverless line without triggering a social conflict. After the shock of the 2000 Notre Dame de Lorette subway accident, in which a train derailed and caused 25 injuries in a Paris subway... View Details

Keywords: Labor Relations; Unions; Organizational Behavior; Change; Information Technology; Rail Transportation; Labor Unions; Infrastructure; Change Management; Employment; Organizations; Labor and Management Relations; Transportation Industry; Rail Industry; Paris

01 Dec 2000
News

Books

culture, structures, and management systems. Kaplan and Norton outline five requirements for building a strategy-focused organization: translating strategy to operational terms, aligning the organization to... View Details

Keywords: Rogelio Fussa; Publishing Industries (except Internet); Information

01 Apr 1996
News

New Releases

outmoded management practices, changing the role of senior management, and the CEO as "coach." "The profound changes we are witnessing," write Nohria and Champy in the book's epilogue, "are indeed demanding a new View Details

December 2008
Supplement

Procter & Gamble in the 21st Century (B): Welcoming Gillette (Abridged)

By: Rosabeth M. Kanter and Matthew Bird

A.G. Lafley and P&G leaders decided to approach the Gillette integration differently from previous mergers. Using P&G's purpose, values, and principles (PVP) it treated the acquisition as a merger which sought to take the "best of both" from each company. In the... View Details

Keywords: Mergers and Acquisitions; Integration; Mission and Purpose; Values and Beliefs; Change Management; Organizational Change and Adaptation

19 Jan 2022
In Practice

7 Trends to Watch in 2022

talent would be better served to consider how they can reshape their job descriptions to retain talent fed up with fulfilling various corporate process “requirements” or how to make themselves attractive together to gig workers with world-class skills. Joseph Fuller is... View Details

Keywords: by HBS News

November 1992 (Revised January 2002)
Case

Process Control at Polaroid (A)

By: H. Kent Bowen and Steven C. Wheelwright

Describes the initial efforts at a film production plant to shift from a traditional QC inspection mentality to a worker-based process control mentality. Students can prepare SPC charts, propose actions needed, and combine steps into an overall action plan. View Details

Keywords: Management Systems; Operations; Quality; Factories, Labs, and Plants; Business Processes; Change Management; Consumer Products Industry; Manufacturing Industry

August 2020
Background Note

Six Simple Steps to Action Planning

By: Tsedal Neeley

As a leader, you will need to master action plans to implement solutions that advance your organizational goals. Here are six simple steps to diagnosing situations and systematically developing action plans. View Details

Keywords: Organizations; Goals and Objectives; Planning

November 1995
Background Note

Business Process Reengineering: Its Past, Present, and Possible Future

Explores the origins of reengineering; its evolution during the 1980s and 1990s; the current state of reengineering, which is prevalent in business today; and several possible futures of reengineering, specifically in relation to process management, knowledge work, and... View Details

Keywords: Change Management; Business Processes

October 1996 (Revised April 1997)
Case

Vandelay Industries, Inc.

An ICS consultant considers issues at the start of a full-scale implementation of SAP software for a large client. The enterprise resource planning (ERP) software will integrate previously fragmented business processes and so must be supported by the entire client... View Details

Keywords: Change Management; Software; Business Processes; Information Technology Industry