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  • All HBS Web  (10,760)
    • People  (18)
    • News  (2,991)
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  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • 05 Nov 2014
  • HBS Seminar

CV Harquail, Authentic Organizations and Stevens Institute of Technology

    John C. Mulliken

    Strategy consultant, former CTO & CPO, public & private company board member, retail & climatetech entrepreneur, early stage investor.  Father of two, husband, sailor, hiker, and aspirational road biker.

    John is a senior lecturer in the... View Details
    • December 5, 2024
    • Article

    A Consensus Definition of Creativity in Surgery: A Delphi Study Protocol

    By: Alex Thabane, Tyler McKechnie, Phillip Staibano, Vikram Arora, Goran Calic, Jason W. Busse, Sameer Parpia and Mohit Bhandari
    Introduction
    Clear definitions are essential in science, particularly in the study of abstract phenomena like creativity. Due to its inherent complexity and domain-specific nature, the study of creativity has been complicated, as evidenced by the various... View Details
    Keywords: Creativity; Health Care and Treatment; Outcome or Result; Measurement and Metrics
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    Related
    Thabane, Alex, Tyler McKechnie, Phillip Staibano, Vikram Arora, Goran Calic, Jason W. Busse, Sameer Parpia, and Mohit Bhandari. "A Consensus Definition of Creativity in Surgery: A Delphi Study Protocol." PLoS ONE 19, no. 12 (December 5, 2024).
    • Research Summary

    Mastering Strategy Execution

    By: Robert Simons

    Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details

    • Research Summary

    Current working papers

    Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

    • 09 Jun 2003
    • Research & Ideas

    The Benefits of “Not Invented Here”

    The best ideas and innovations are probably not invented by your company. But learning to find and work with leading partners in R&D calls for a massive cultural change, beginning with getting past the "not invented here"... View Details
    Keywords: by Sean Silverthorne
    • 29 May 2013
    • Research & Ideas

    Faculty Symposium Showcases Breadth of Research

    hosting contests to find solutions to problems ranging from automotive design to cleaning up oil spills. Karim R. Lakhani has spent the past five years working with NASA, Harvard Medical School, and TopCoder to determine the most effective ways to solve View Details
    Keywords: by Carmen Nobel; Financial Services
    • 26 Jan 2020
    • Research & Ideas

    Clayton M. Christensen, Acclaimed Author and Teacher, Dies At 67

    Business School. He was granted tenure at the School in 1998 and named to a chaired professorship in 2001. “Clayton Christensen was one of the world’s greatest scholars on innovation and a remarkable person who had a profound influence on... View Details
    • 12 Oct 2016
    • Research & Ideas

    Break the Rules of How Business is Done

    talent, these companies are fueling creativity and innovation across their organizations. "By taking a chance at doing something different, not only are they attracting new talent, these companies are fueling creativity and View Details
    Keywords: by Julia B. Austin
    • 26 Aug 2024
    • Research & Ideas

    Can AI Match Human Ingenuity in Creative Problem-Solving?

    When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details
    Keywords: by Michael Blanding; Information Technology; Information; Technology
    • 20 Aug 2024
    • News

    Why Competing With Tech Giants Requires Finding Your Own Edge

    • 07 Jan 2009
    • What Do You Think?

    Is the World Really Flat?

    efficiency, and being close to the technology is efficient." Further, William Halveson pointed out that "CRADA agreements can limit how fast the high level discoveries escape." Abbey Mutumba, on the other hand, said that "Most View Details
    Keywords: by Jim Heskett
    • Research Summary

    Overview

    My focus is empirical financial accounting research, with particular interests in governance, valuation, M&A, and short-sellers. All three of my papers to date fall under the broad heading of “alternative governance mechanisms”—studies of how accounting information is... View Details
    Keywords: Mergers and Acquisitions; Corporate Governance; Valuation; Law
    • 10 Nov 2008
    • Research Event

    Social Media Leads the Future of Technology

    Internet-connected televisions, social media, and the power of simplicity were all cited as launch pads for future innovation in technology, according to a panel of experts that convened at Harvard Business School as part of the HBS... View Details
    Keywords: by Martha Lagace
    • 29 Sep 2011
    • Sharpening Your Skills

    Sharpening Your Skills: Leveraging Intellectual Property

    the inherent intellectual property issues can be sticky. This paper discusses how firms can address these issues by adopting a system of modularity, wherein innovation in one part of a project will not require changes in all the other... View Details
    Keywords: Re: Multiple Faculty
    • 29 Aug 2024
    • Research & Ideas

    Shoot for the Stars: What to Know About the Space Economy

    A new space race—one fueled more by commercial conquest than intergalactic domination—is charting solutions to pressing problems in national security, climate change, and communication. With costs poised to drop and innovation on the... View Details
    Keywords: by Kara Baskin; Aerospace
    • 05 Nov 2024
    • Book

    Building the Road to 'Small Business Utopia' with AI and Fintech

    Editor's note: The following is an excerpt from chapter one of Fintech, Small Business & the American Dream, written by Karen G. Mills, senior fellow at Harvard Business School. The second edition was published in 2024 by Palgrave Macmillan. The cycle of fintech... View Details
    Keywords: by Karen G. Mills; Financial Services
    • 24 Apr 2014
    • News

    Cash flow struggles can take down a company or spark ideas that transform an industry

    hospitals, and patients were hurting athenahealth’s bottom line. Bush shifted the company’s focus from clinical care to Internet billing and information processing, and athenahealth now provides cloud-based practice management, billing, and electronic health record... View Details
    • Research Summary

    Overview

    My focus is empirical financial accounting research, with particular interests in governance, valuation, M&A, and short-sellers. All three of my papers to date fall under the broad heading of “alternative governance mechanisms”—studies of how accounting information is... View Details
    Keywords: Mergers and Acquisitions; Corporate Governance; Valuation; Law
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