Publications

January 1999 (Revised March 2003)
Case

Rich-Con Steel

One month after "going live" with a new information system, Rich-Con Steel is in crisis. The new system was intended to give the company basic visibility and control over its business processes, but instead, visibility and control appear to have evaporated. Marty... View Details

Keywords: Information Technology; Crisis Management; Business Processes; Steel Industry

March 1998
Teaching Note

Electric Vehicles: Pipe Dream or Product of the Future? TN

By: Clayton M. Christensen

Teaching Note for (1-698-065). (A reprint not in this system). View Details

Keywords: Disruptive Innovation; Information Technology; Performance; Auto Industry

July 2022
Case

Metaverse Seoul

By: Mitchell Weiss and Samantha Markowitz

In May 2022, the Seoul Metropolitan Government (SMG) launched the pilot of Metaverse Seoul, a government-run metaverse. SMG had delivered a virtual version of Seoul’s mayor’s office. The team aimed to gain insights as they worked towards building a broad, immersive,... View Details

Keywords: Metaverse; Entrepreneurship; Innovation and Invention; Digital Platforms; Internet and the Web; Government Administration; Public Administration Industry; South Korea; Asia

12 Feb 2019
First Look

New Research and Ideas, February 12, 2019

technology and develop a framework for understanding how software-driven medical devices differ from traditional medical devices. We identify opportunities and challenges for regulators and innovators in three main areas: (1) software... View Details

Keywords: Dina Gerdeman

July 7, 2022
Other Article

Are Online Prices Higher Because of Pricing Algorithms?

By: Zach Y. Brown and Alexander J. MacKay

This article reviews recent work examining pricing strategies of major online retailers and the potential effects of pricing algorithms. We describe how pricing algorithms can lead to higher prices in a number of ways, even if some characteristics of these algorithms... View Details

Keywords: Pricing Algorithms; Online Marketplace; Digital Strategy; Internet and the Web; Retail Industry

Read Now

May 1986
Case

Cooper Industries, Inc., Software Case

By: Thomas R. Piper

Keywords: Software; Information Technology Industry

February 1986 (Revised November 1987)
Case

Palladian Software

By: William A. Sahlman

Keywords: Software; Information Technology Industry

August 1997 (Revised July 1999)
Case

Hewlett-Packard's Santa Rosa Systems Division (A2): Response to the Employee Task Force

By: Michael Beer and Gregory C. Rogers

Supplements the (A) case. View Details

Keywords: Information Technology Industry

Winter 2017
Article

Google, Mobile and Competition: The Current State of Play

By: Benjamin Edelman

I present Google practices that have raised objections from competition regulators. I consider the key impediments to competition and examine the business models foreclosed by Google's restrictions. View Details

Keywords: Antitrust; Mobile; Mobile Technology; Search Technology; Technology Platform; Contracts; Lawfulness; Competition; Information Technology Industry; European Union; Russia; South Korea

Read Now

August 1997 (Revised July 1999)
Case

Hewlett-Packard's Santa Rosa Systems Division (A): The Trials and Tribulations of a Legacy

By: Michael Beer

Describes the process of transforming a recently formed division of Hewlett-Packard. View Details

Keywords: Business Divisions; Transformation; Courts and Trials; Information Technology Industry

March 2012
Case

Schuberg Philis

By: Thomas J. DeLong and Daniela Beyersdorfer

The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the... View Details

Keywords: Growth Management; Organizational Culture; Management Style; Alignment; Information Technology Industry; Netherlands

August 2011 (Revised September 2011)
Teaching Note

Zensar: The Future of Vision Communities (TN)

By: David A. Garvin

Teaching Note for 311024, 311025, 312705, and 312706. View Details

Keywords: Information Technology Industry; India

July 2011
Teaching Note

Game Time Decision for AppDirect (TN)

By: Andrei Hagiu, Laura Arjona and Emily Zhang

Teaching Note for 712-410. View Details

Keywords: Information Technology Industry

June 2010 (Revised November 2011)
Case

Zensar: The Future of Vision Communities (A)

By: David A. Garvin and Rachna Tahilyani

Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details

Keywords: Human Resources; Collaborative Innovation and Invention; Leadership Style; Growth and Development Strategy; Management Practices and Processes; Organizational Culture; Cooperation; Information Technology Industry; India

Article

Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance

By: Robert S. Huckman and Bradley R. Staats

In this paper, we consider how the structures of tasks and teams interact to affect team performance. We study the effects of diversity in experience on a team's ability to respond to task changes by separately examining interpersonal team diversity (i.e., differences... View Details

Keywords: Management; Groups and Teams; Performance; Problems and Challenges; Projects; Experience and Expertise; Change; Diversity; Information Technology Industry; India

September 1999
Case

Hewlett-Packard Global Alliance Program (C): Implementing Change

By: Rosabeth M. Kanter and Alida Zweidler-McKay

Keywords: Alliances; Change Management; Information Technology Industry

March 2010 (Revised August 2010)
Supplement

Systems Infrastructure at Google (B)

By: Linda A. Hill and Emily Stecker

This case is a thick description of how a Senior Vice President of Engineering at Google, Bill Coughran, leads a high-performing engineering organization. The case focuses specifically on Coughran's use of encouraging two teams of engineers to develop competing... View Details

Keywords: Innovation Leadership; Infrastructure; Management Teams; Leadership Development; Information Technology Industry