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  • 02 Sep 2014
  • First Look

First Look: September 2

contributions to product design, but the same cannot be said for services. Undoubtedly many examples of outstanding service design exist, and we will mention some later in this work. But recognition of service design as a discipline, as a management function, or a... View Details
Keywords: Sean Silverthorne
  • 27 Mar 2012
  • First Look

First Look: March 27

promotion, and job assignments: an "evaluation nudge," in which people are evaluated jointly rather than separately regarding their future performance. Evaluators are more likely to focus on individual performance in joint than... View Details
Keywords: Carmen Nobel
  • 01 Dec 2006
  • News

Inside Intel

capitalization. “The Valley of Death” The many faces of Andy Grove, from left: hobnobbing in black tie with Steve Jobs and Bill Gates at a celebration of Time magazine’s 75th anniversary (1998); on the really big board in Times Square... View Details
Keywords: Richard S. Tedlow; Hanna, Julia; technology; manufacturing; innovation; Computer and Electronic Product Manufacturing; Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing
  • 21 Jun 2011
  • First Look

First Look: June 21

high volume continuous flow manufacturer of commodities chips to a job shop structure that focused on custom manufacturing services. This entailed more than rearranging the manufacturing lines; it meant a dramatic shift in the company... View Details
Keywords: Sean Silverthorne
  • 02 Feb 2010
  • First Look

First Look: Feb. 2

various perspectives, raise conceptual and empirical concerns, underscore challenges for further development of this literature, and provide directions for future research. Quality Management and Job Quality: How the ISO 9001 Standard for... View Details
Keywords: Martha Lagace
  • 15 Sep 2009
  • First Look

First Look: September 15

upper management accepts an emergency order. By working through the impact on the production system, students should develop a feel for how shifting demand in a large factory that is structured as a job shop alters the demands on, and... View Details
Keywords: Martha Lagace
  • 07 Sep 2021
  • News

Immelt in the Hot Seat: Episode 2

a trait. But I remember, like, my first job in sales. I was good, right? But why was I good? I could always see GE through my customers' eyes. And because I could do that, it made me much more effective to gain market share or grow. And... View Details
  • 01 Apr 2002
  • News

Back in Business

day, Lhota thought, as beautiful as any the city ever sees. After seven years in the Giuliani administration, including service as the city's budget director, Lhota, the deputy mayor for operations, was becoming more conscious of each passing day. His View Details
Keywords: 9/11; NYC; New York City; Government
  • 20 Jan 2017
  • Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

hollow gestures (saving jobs via jawboning) without any real substance. These interviews have been edited for length and clarity. Christina Pazzanese is a Harvard Staff Writer. This article first appeared in the Harvard Gazette under the... View Details
Keywords: by Christina Pazzanese
  • 20 Nov 2012
  • First Look

First Look: November 20

speech to two evaluators as part of a mock job interview-a prototypical social evaluation. All speeches were videotaped and coded for overall performance and hireability as well as for two potential mediators: speech content (e.g.,... View Details
Keywords: Sean Silverthorne
  • Web

2018 Symposium - Race, Gender & Equity

Orientations of Black and White Men Working in Elite Jobs Wharton School of the University of Pennsylvania Stephanie Creary presents "Who Helps Who and How? Comparing the Helping Orientations of Black and White Men Working in Elite Jobs"... View Details
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

individual contributor role. Go into the job with mistaken assumptions about what to expect, and you just may be blindsided by surprising realities. This book helps you lay the foundation for succeeding in your new role, explaining how to... View Details
  • Web

Print View - Course Catalog

you scheduled a job interview at the same time, or you have a speech elsewhere, is an unexcused absence and will reduce your final grade. Copyright © 2025 President & Fellows of Harvard College. All Rights Reserved. Authentic Leader... View Details