Costs And Consequences - Publications - Faculty & Research

19 Dec 2016
Research & Ideas

The 10 Most Popular Stories of 2016

One-on-One Meeting The one-on-one meeting between supervisor and staff is an invaluable tool for managing, but requires much attention to detail. Julia B. Austin explains best practices for getting the most out of the 1:1. Why Brexit is a... View Details

Keywords: by Carmen Nobel

12 Jan 2016
First Look

January 12, 2016

Management Science The Relationship Between Workplace Stressors and Mortality and Health Costs in the United States By: Goh, Joel, Jeffrey Pfeffer, View Details

Keywords: Carmen Nobel

12 Oct 2011
First Look

First Look: October 12

the need for change puts itself at a distinct disadvantage to one that tracks the Four Rs along with indicators of learning and innovation. The Rise and Consequences of... View Details

Keywords: Sean Silverthorne

24 Sep 2014
Op-Ed

Take a Trim Tab Approach to Climate Change

The "bully pulpit"—a term coined by Theodore Roosevelt back when the word "bully" meant terrific—originally referred to the US presidency and its tremendous potential for speaking out and influencing public opinion. Nowadays, the term describes any position with the... View Details

Keywords: by Amy C. Edmondson; Energy; Utilities

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

06 Feb 2012
Research & Ideas

Kodak: A Parable of American Competitiveness

When American companies move pieces of their operations overseas—often because manufacturing and labor costs are much cheaper—they run the risk of moving the expertise, innovation, View Details

Keywords: by Dina Gerdeman; Manufacturing

20 Oct 2009
First Look

First Look: October 20

Working PapersGray Markets and Multinational Transfer Pricing (revised) Authors:Romana Autrey and Francesco Bova Abstract Gray markets arise when a manufacturer's products are sold outside of its... View Details

Keywords: Martha Lagace

11 Jun 2007
Lessons from the Classroom

Teaching the Next Generation of Energy Executives

You may think that being an energy executive—especially a manager in a leading oil company—might be the easiest job around. Just flip the production switch, and watch gas prices head toward $4 a gallon. But students enrolled in Harvard Business School professor Forest... View Details

Keywords: by Julia Hanna; Energy; Utilities

November 1993
Case

Edgar J. Scherick Associates

Edgar Scherick, a leading television movie producer, must determine whether fact-based movies garner higher Nielsen ratings than fictional movies. Scherick has data for all 1992 TV movies broadcast on major networks. Ultimately, Scherick must decide whether it is... View Details

Keywords: Cost vs Benefits; Film Entertainment; Entertainment and Recreation Industry

Citation

Educators

Purchase

09 Mar 2009
Research & Ideas

How to Revive Health-Care Innovation

networks arise, disrupting the old. Hence, disruptive business models such as value-adding process clinics, retail clinics, and facilitated networks must be married with disruptive innovations in insurance View Details

Keywords: by Clayton M. Christensen, Jerome H. Grossman, M.D. M.D. & Jason Hwang; Health

19 Apr 2016
First Look

April 19, 2016

middle class—outweigh the challenges of operating there. And indeed, as embodied by Nigeria's status as a net food importer despite having 80 million hectares of potential agricultural land, the challenges are considerable. Animal feed is... View Details

Keywords: Sean Silverthorne

10 Jul 2000
Research & Ideas

The State of the Markets

that the back end of the operation keeps pace with the front end to avoid the costly control issues that exist today." Looking ahead, Seifert sees the Internet as a force to be reckoned with in terms of costs View Details

Keywords: by James E. Aisner

05 Jun 2014
Research & Ideas

Fixing the ‘I Hate Work’ Blues

with first-line employees every day will have a much better sense of how their businesses are running, and their presence will be highly motivating and even inspiring. As a result of these changes, the... View Details

Keywords: by Bill George

09 Feb 2016
First Look

February 9, 2016

turnover in sales is 25% to 30%, while direct replacement costs for a telesales employee ranges from $75,000 to $90,000 and other sales positions cost as much as $300,000.... View Details

Keywords: Sean Silverthorne

13 Sep 2016
First Look

September 13, 2016

of non-practicing entities (NPEs) in the intellectual property space. Our model shows that NPE litigation can reduce infringement and support small inventors. However, the model also shows that as NPEs become effective at bringing... View Details

April 1985 (Revised September 1986)
Case

CML Group, Inc.: Going Public (B)

By: William A. Sahlman

Contains a description of some issues confronting management of CML Group as the company progresses toward making an initial public offering. Among the issues and topics addressed in the case are: considerations in choosing an underwriting team, the initial public... View Details

Keywords: Business or Company Management; Initial Public Offering; Financial Markets; Financial Strategy; Planning; Cost vs Benefits; Strategy; Entrepreneurship; Consumer Products Industry; Retail Industry

Citation

Educators

Purchase

24 Apr 2006
Research & Ideas

Managing Alignment as a Process

and Asia would allow rapid growth in its new apparel lines, as well as permit significant cost economies. Thus, the company embarked on its first major diversification program in thirty years by broadening... View Details

Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail

08 Jun 2020
Blog Post

Getting Laid Off: An Opportunity for Reinvention

their job. Tran had been on the opposite side of the table any number of times in his career, working on post-merger integrations and reducing redundancies. In those moments, “I kept telling myself it’s nothing personal, we just had to... View Details

02 Jul 2010
What Do You Think?

Is Profit as a “Direct Goal” Overrated?

Summing Up Why do managers choose to pursue profit so directly? The word "profit" in this month's column provoked a wide range of issues and emotions among respondents. It set off several debates. They ranged from definitions of... View Details

Keywords: by Jim Heskett