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  • Profile

Mark McNeill

best of leaders have areas of weakness. The key is that they are aware of these weaknesses and actively look to others to augment them. These highly self-aware leaders we... View Details
  • 2020
  • Working Paper

Nonprofit Boards: It Is time to Lift Your Gaze and See the System

By: Shamal Dass, Kristy Muir and V. Kasturi Rangan
Nonprofits the world over have faced significant crises in 2020, leaving them and their constituents in precarious positions. Responses to these crises have demonstrated incredible agility. However, they have also demonstrated that the first two levels of governance... View Details
Keywords: Nonprofit Organizations; Governing and Advisory Boards; Health Pandemics; Governance; Corporate Social Responsibility and Impact; System; Framework
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  • November 2011
  • Article

Social Strategies That Work

By: Mikolaj Jan Piskorski
Although most companies have collected lots of friends and followers on social platforms such as Facebook, few have succeeded in generating profits there. That's because they merely port their digital strategies into social environments by broadcasting their commercial... View Details
Keywords: Social Platforms; Social Strategies; Social and Collaborative Networks; Customers; Relationships; Business Strategy; Profit
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  • Web

Professional Development - Alumni

letter can give the recruiter a clear indication of whether or not you would be best suited for the position. Browse our guidelines, tips, examples and templates to ensure you make a strong first impression. Considering Retirement There... View Details
  • 26 Jul 2023

Exploring HBS from a Latin American Perspective

Join us for a virtual session designed for prospective students from Latin America as we discuss the opportunities and experiences awaiting you at Harvard Business School.  The event will include a panel of current students and recent... View Details
  • 08 Aug 2005
  • Research & Ideas

Decision Rights: Who Gives the Green Light?

for the pricing of bids made by its foreign subsidiaries. The company believed that its U.S.-based executives would be more effective in making pricing decisions because they had a broader purview of the... View Details
Keywords: by Peter Jacobs
  • 04 Apr 2018
  • Research & Ideas

Smart Cities are Complicated and Costly: Here's How to Build Them

Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details
Keywords: by John Macomber; Construction; Green Technology
  • 14 Sep 2023
  • Blog Post

MBAs Accelerate Their Social Enterprise Ventures

towards the end of the summer. Sophy: During the summer, I conducted field visits and surveys to understand better the need and gap. I discovered that while parents have higher willingness to pay, it is the... View Details
  • 20 Feb 2009
  • Working Paper Summaries

When Does Domestic Saving Matter for Economic Growth?

Keywords: by Philippe Aghion, Diego Comin, Peter Howitt & Isabel Tecu
  • December 2018
  • Case

Corporate Transformation at Merck KGaA, Darmstadt, Germany

By: Joseph B. Fuller, Amy C. Edmondson, Daniela Beyersdorfer and Tonia Labruyere
When Stefan Oschmann became CEO and chairman of the executive board of Merck KGaA, Darmstadt, Germany, in 2016, the company had started its transformation from a mid-tier traditional German industry player to a global modern science and technology player. The... View Details
Keywords: Corporate Governance With Family Ownership; Transformation; Change Management; Restructuring; Corporate Governance; Family Ownership
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  • 2015
  • Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger
Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details
Keywords: Management; Leadership; Service Operations; Service Delivery
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  • 16 Jan 2006
  • Research & Ideas

Adam Smith, Behavioral Economist?

market economy. He wrote about trust and reciprocity as critical foundations of the early beginnings of the market, allowing reciprocal gift exchange to emerge, and leading to trade. One might think that the... View Details
Keywords: by Ann Cullen
  • Blog

Eight Steps to Board Success for Female Executives

will be valued by the company. Be realistic about whether you are a good match for at least some of what the company is seeking. Step 2: Prepare Your Personal Elevator Pitch You will need materials that... View Details
  • June 2017 (Revised October 2017)
  • Case

Becton Dickinson: Innovation and Growth (A)

By: Raffaella Sadun, Michael Beer and James Weber
In late 2015, CEO Vince Forlenza was reviewing Becton Dickinson’s transformation efforts designed to enable the company to innovate and grow in a changing environment. Becton Dickinson had been a successful medical device company for over 100 years. In recent years,... View Details
Keywords: Transformation; Change Management; Innovation Leadership; Mergers and Acquisitions; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Strategy; Growth and Development Strategy; Medical Devices and Supplies Industry; Health Industry; Manufacturing Industry; United States
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  • 2013
  • Working Paper

Where do the Most Active Customers Originate and How Can Firms Keep Them Engaged?

By: Clarence Lee, E. Ofek and Thomas Steenburgh
In this paper, we study how firms offering Web services can acquire and develop an active customer base. We focus on two basic questions. First, how does the method of customer acquisition affect the way customers use the service to meet their own needs and to interact... View Details
Keywords: Customer Engagement; Adoption Routes; Hidden Markov Models; Search; Word-of-Mouth; Digital Media; Customer Relationship Management; Internet and the Web; Mathematical Methods; Consumer Behavior; Entrepreneurship; Marketing Reference Programs; Web Services Industry
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  • 07 Jul 2003
  • What Do You Think?

Can We Have Too Much Productivity Improvement?

productivity is the need [for] ever-increasing consumption. Unfortunately unemployed workers don't consume much of anything." Garry Emmons reminded me that "We examined this issue with HBS profs in... View Details
Keywords: by James Heskett
  • 28 Aug 2018
  • First Look

New Research and Ideas, August 28, 2018

the West will fail. To succeed, they need to build trust within the existing structures—and this book shows how it's done Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53925 in press Proceedings View Details
Keywords: Dina Gerdeman
  • 07 Feb 2019
  • Book

How Big Companies Can Outrun Disruption

“Larger companies are rarely seen as fountains of innovation,” says Harvard Business School professor Gary Pisano. Yet scale, if properly exploited, can still be an engine for transformation. In his new book Creative Construction: The DNA... View Details
Keywords: by Martha Lagace
  • 12 Sep 2017
  • First Look

First Look at New Research and Ideas, September 12, 2017

September–October 2017 Harvard Business Review GE's Global Growth Experiment: The Company Pushed Cross-Business Collaboration By: Gulati, Ranjay Abstract—Like many other companies, GE under Immelt had to figure out how to balance serving local View Details
Keywords: Carmen Nobel
  • Web

Shad Hall | About

for Shad Hall is intended to meet the needs of the HBS community and includes classes and outreach initiatives that encourage wellness and fitness. The three-story, brick and concrete structure houses a... View Details