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Show Results For
- All HBS Web
(8,995)
- People (24)
- News (1,896)
- Research (5,016)
- Events (44)
- Multimedia (75)
- Faculty Publications (3,287)
- 01 Mar 2012
- News
Making Finance Personal
inspire, formulate, and drive new and improved product design and development, even without specialized knowledge. With its consumer base, for example, Intuit went from conducting a single experiment with customers of TurboTax, its... View Details
- 26 Sep 2007
- Sharpening Your Skills
Sharpening Your Skills: Negotiation
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions to be answered: How can I negotiate more skillfully and confidently? How can I negotiate in... View Details
- 01 Mar 2008
- News
You’re an Old Fuelie
For his first year at HBS, Jan Hyde (MBA ’66) arrived in style, driving all the way from San Francisco to Soldiers Field behind the wheel of a silver-and-white 1960 Chevrolet Corvette, a fuel-injected model known to aficionados as a... View Details
- Fall 2020
- Article
Competing on Customer Outcomes
By: Marco Bertini and Oded Koenigsberg
Customers ultimately want to pay for meaningful outcomes, not the products and services that presumably deliver them. Today, companies can be increasingly accountable for those outcomes with three kinds of technologically-enhanced revenue models. Adopt one to better... View Details
Keywords: Market Positioning; Revenue Strategy; Customer Satisfaction; Marketing Strategy; Business Model; Value Creation
Bertini, Marco, and Oded Koenigsberg. "Competing on Customer Outcomes." MIT Sloan Management Review 62, no. 1 (Fall 2020).
- June 1990 (Revised August 1990)
- Case
IBM Canada Ltd.: Reorganizing for the 1990s
Applegate, Lynda M. "IBM Canada Ltd.: Reorganizing for the 1990s." Harvard Business School Case 190-141, June 1990. (Revised August 1990.)
- 16 Sep 2015
- Research & Ideas
Can Applied Economics Save Homeless Puppies?
In 2012, two seasoned scholars shared the Nobel Memorial Prize in Economic Sciences for their research on designing markets. Lloyd Shapley had developed theoretical methods to create stable matches in unstable markets. Alvin Roth had... View Details
- 19 Aug 2024
- News
Quantum Leap
computation to machine learning—a phenomenon known as “quantum AI”—would allow artificially intelligent systems to process vast amounts of data at incredible speed, enabling businesses to train their AI View Details
- 01 Apr 2001
- News
New Ventures New Gains
arena.” Related Rewriting the Script: Social Enterprise Start-Ups Expand Business Plan Contest's Parameters In the process of teaming up with fellow students to write business plans, working with their... View Details
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
wasn't the issue—the division still had the superior technology overall. Nor was talent a problem—Becton Dickinson continued to retain the skilled engineers that had made it the leader in its field. The organization's design didn't seem... View Details
- January 2008 (Revised December 2008)
- Case
Codman Academy: Beyond the Start-up Phase
By: Stacey Childress and Tiffany K. Cheng
As it entered its seventh academic year, Codman Academy, an expeditionary learning charter school located in Dorchester, Massachusetts, was reflecting on its successes and challenges. The school had succeeded in placing every member of its most recent graduating class... View Details
Keywords: Business Growth and Maturation; Business Model; Leadership; Performance Improvement; Partners and Partnerships; Education Industry; Boston
Childress, Stacey, and Tiffany K. Cheng. "Codman Academy: Beyond the Start-up Phase." Harvard Business School Case 308-072, January 2008. (Revised December 2008.)
- 31 May 2023
- Research & Ideas
With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines
Wharton School as well as Columbia Business School’s Oded Netzer and Nachum Sicherman to develop the model that identifies routine users and their value. Not all rides are routines To track how targeting... View Details
- 01 Jun 2017
- News
Case Study: Something New
over and over. Additionally, because most women aren’t fashion design- ers, it reduces the overwhelming responsibility of designing some- thing from scratch. —Erica Keany Blob (MBA 2006) Change the business... View Details
Keywords: April White
- 01 Dec 2014
- News
Ask the Expert: A Fair Share
learn how to support these sorts of shared business models? If you were the CEO of an insurance company, how would you address the conflicts between this model (splitting ownership and usage) and the... View Details
- 01 Feb 1999
- News
All in the Family
make sense of family-business dynamics. The School has made further strides in the past six years with courses, cases, and conferences designed to explore the frustrating yet fascinating dynamics that make family View Details
Keywords: Marguerite Rigoglioso
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program... View Details
Keywords: by Paul Guttry
- 01 Jun 2000
- News
Seeing the Light
spot in 1996. Today, sales at Kirlin are 300 percent higher than in 1986; the company, which designs and manufactures lighting systems for commercial, institutional, and custom residential construction, has created lighting for a full... View Details
- Summer 2025
- Article
Dynamic Competition for Customer Memberships
By: Cristian Chica, Julian Jimenez-Cardenas and Jorge Tamayo
A competitive two-period membership (subscription) market is analyzed. Two symmetric firms charge a “membership” fee that allows consumers to buy products or services at a given unit price for both periods. Firms can choose between long- or short-term memberships. When... View Details
Keywords: Competitive Price Discrimination; Membership; Dynamic Competition; Competition; Price; Consumer Behavior; Business Model
Chica, Cristian, Julian Jimenez-Cardenas, and Jorge Tamayo. "Dynamic Competition for Customer Memberships." Journal of Economics & Management Strategy 34, no. 2 (Summer 2025): 525–556.
- October 2024
- Supplement
NOW PT (A)
By: George A Riedel, Allison J. Wigen and Dave Habeeb
Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.
Abstract: In fall 2021, a team of students from the HBS Impact Investing Fund considered Neurologic Optimal Wellness Physical... View Details
Abstract: In fall 2021, a team of students from the HBS Impact Investing Fund considered Neurologic Optimal Wellness Physical... View Details
Keywords: Health Care and Treatment; Medical Specialties; Investment; Business Model; Health Industry; United States
Riedel, George A., Allison J. Wigen, and Dave Habeeb. "NOW PT (A)." Harvard Business School Multimedia/Video Supplement 325-701, October 2024.