Publications

July 1988 (Revised October 1992)
Case

CFS Site Selection at Shell Canada Ltd.

By: Arthur Schleifer Jr.

Keywords: Business Ventures; Geographic Location; Canada

October 2003 (Revised January 2004)
Case

BSE in Canada

By: Ray A. Goldberg and Kevin Allison

A cow was determined to have Bovine Spongiform Encephalopathy in Canada, which closed its beef exports to the United States and 39 other countries. What future action should be taken, and how will country of origin specification and traceability take place in the... View Details

Keywords: Animal-Based Agribusiness; Trade; Food; Globalized Markets and Industries; Health; Food and Beverage Industry; Health Industry; Canada

February 2002 (Revised March 2002)
Case

Customer Profitability and Customer Relationship Management at RBC Financial Group

By: V.G. Narayanan and Lisa Brem

The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details

Keywords: Competitive Advantage; Price; Customer Relationship Management; Marketing; Customer Value and Value Chain; Financial Services Industry; Banking Industry; Canada

June 1999 (Revised March 2001)
Case

Basil "Buzz" Hargrove and de Havilland, Inc. (B)

By: Kathleen L. McGinn and Angela Keros

Supplements the (A) case. View Details

Keywords: Manufacturing Industry; Canada

March 1997 (Revised March 1998)
Case

Help the World See: Self-Sustaining Eye Care in Belize

In 1992, Help the World See (HTWS), a U.S. nonprofit organization dedicated to improving eye care in developing countries, established permanent, self-sustaining eye care clinics in Belize in conjunction with the Belize Council for the Visually Impaired (BCVI). The... View Details

Keywords: Conflict of Interests; Nonprofit Organizations; Health Care and Treatment; Health Industry; Belize

March 2008
Article

Market Reactions to Export Subsidies

By: M. A. Desai and James R. Hines Jr.

This paper analyzes the economic impact of export subsidies by investigating stock price reactions to a critical event in 1997. On November 18, 1997, the European Union announced its intention to file a complaint before the World Trade Organization (WTO), arguing that... View Details

Keywords: Economic Systems; Trade; Development Economics; Financial Markets; Profit; Taxation; Volume; Value Creation; Market Design; Business Subsidiaries; Utilities Industry; Financial Services Industry; Europe; North and Central America

SSRN

August 1998 (Revised January 2000)
Teaching Note

Mexico in Debt TN

By: Richard H.K. Vietor

Teaching Note for (9-797-110) and (9-700-051). View Details

Keywords: Mexico

March 1996 (Revised February 2006)
Case

Arborite

Describes the competitive position of Arborite, a Canadian manufacturer of high-pressure laminates (HPL) (a product sold under the Formica name in the United States). Arborite's market share has slipped, and a new general manager must evaluate whether a change in... View Details

Keywords: Cost Accounting; Consumer Behavior; Manufacturing Industry; Canada

April 1995
Supplement

CANADA 1995: Big Debt, Slow Growth

By: George C. Lodge and Marie Bell

Keywords: Financial Condition; Canada

March 1995
Case

MEXICO 1995: The Crisis Returns

By: George C. Lodge and Marie Bell

Keywords: Financial Crisis; Mexico

November 1996 (Revised December 1996)
Case

Rogers Communications, Inc.: The Wave

By: John A. Deighton, Karsten Voermann and Reginal Gilyard

Rogers Communications, Inc., Canada's largest cable television provider, is deciding how it should respond to developments that appear to portend the convergence of its industry with the computing and telecommunications industries. In particular, it is investigating... View Details

Keywords: Decisions; Innovation and Invention; Marketing Strategy; Market Entry and Exit; Internet and the Web; Mobile and Wireless Technology; Consumer Behavior; Technology Adoption; Telecommunications Industry; Canada

October 1985 (Revised November 1988)
Case

Saskatchewan Wheat Pool

By: Ray A. Goldberg and Michael Joseph Kennedy

Keywords: Agriculture and Agribusiness Industry; Canada

December 2001
Article

Enforcing Property Rights Through Reputation: Groups in Mexico's Early Industrialization, 1878-1913

By: Noel Maurer and Tridib Sharma

Keywords: History; Rights; Groups and Teams; Reputation; Property; Developing Countries and Economies; Mexico

March 1999
Teaching Note

IPODERAC TN

By: James E. Austin

Teaching Note for (9-399-016). View Details

Keywords: Service Industry; Mexico

May 1998 (Revised October 2001)
Case

Taco Bell Inc. (1983-1994)

By: Lynda M. Applegate, Leonard A. Schlesinger and Dave DeLong

Details the actions of John Martin, newly named CEO, as he leads Taco Bell through a decade of incremental and radical changes. By the end of the case, total system sales within Taco Bell, a Mexican style fast-food restaurant chain and a division of PepsiCo, have grown... View Details

Keywords: Business Subsidiaries; Transformation; Economic Growth; Food; Leadership Style; Growth and Development Strategy; Organizational Design; Performance Effectiveness; Food and Beverage Industry; Service Industry; Mexico

April 1990
Case

Mexico and the Microcomputers (A) (Abridged)

By: James E. Austin

Keywords: Information Technology; Computer Industry; Mexico

January 2025
Case

Cyber Oversight: SolarWinds Board of Directors

By: Lynn S. Paine

In 2020, just two years after its IPO, information technology company SolarWinds discovered that it was the victim of an attack on its information systems by Russian hackers. The incident, known as the Sunburst attack, was costly for the company, and certain... View Details

Keywords: Corporate Governance; Corporate Accountability; Governing and Advisory Boards; Cybersecurity; Lawsuits and Litigation; Legal Liability; Business and Shareholder Relations; Information Technology Industry; United States; Texas; Delaware

October 2022
Supplement

Beam Dental (A): Pitch Deck Supplement 1

By: Rembrand Koning and Alicia Dadlani

Early pitch deck (one of two). This case is a supplement to Beam Dental (A) 723-355. View Details

Keywords: Business Startups; Business Strategy; Entrepreneurship; Insurance Industry; United States; Kentucky; Ohio

November 2019 (Revised May 2020)
Case

Collibra

By: Lynda M. Applegate, Jeffrey F. Rayport and Julia Kelley

Founded in 2008 at Vrije Universiteit Brussels, Collibra was a data intelligence company that found product-market fit in the years after the global financial crisis when many companies were under pressure from consumers and governments to improve their data management... View Details