Focusing On Customers - Publications - Faculty & Research

Portrait Project

Sneha Biswas

incidentally, is also an HBS alum – during our undergrad, where I was one of the 30 women in a class of 750 men. I was focusing on my education when I stumbled upon him, but I... View Details

20 Jan 2022
Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

to retrench and soften the piece. In the wake of such decisions, leaders are left needing to rebuild trust with a workforce that’s already been battered. Moreover, trust repair is an opportunity to rebuild stronger trust. Three steps to rebuilding trust Research at... View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

12 Jul 2011
First Look

First Look: July 12

PublicationsBlending Quantitative and Qualitative Methods in Organizational Research Authors:Amy C. Edmondson and Tiona Zuzul Publication:In Encyclopedia of Strategic Management, edited by D. Teece and M. Augier. London: Palgrave, forthcoming An abstract is... View Details

Keywords: Carmen Nobel

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

proposition offered by the two clothing retailers is so different that one cannot learn much from comparing the aggregate cost of servicing customers at the two companies. Armani would probably not benefit... View Details

Keywords: by Robert S. Kaplan; Service

Web

Cluster Studies - Institute For Strategy And Competitiveness

important new direction in economic policy, building on earlier efforts in macroeconomic stabilization, privatization, market opening, and reducing the costs of doing business. Cluster Mapping Jun 2017 Cluster Mapping as a Tool for... View Details

Web

Business Insights Blog | HBS Online

policy, and redefining leadership across Europe. [...] Read more 10 Jun 2025 How to Improve Employee Experience on Your Team Tim Stobierski Author Contributors tag Entrepreneurship & Innovation Leadership Management Transforming View Details

05 Jul 2022
Op-Ed

Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams

Novel Approach to Staff Shortages" “The article was interesting and the initial ideas presented by US Foods could help. However, one major way to attract and retain delivery drivers is to change the actual delivery to the View Details

Keywords: by Danielle Kost

19 Jul 2013
Working Paper Summaries

Helping You Help Me: The Role of Diagnostic (In)Congruence in the Helping Process within Organizations

Keywords: by Colin M. Fisher, Julianna Pillemer & Teresa M. Amabile

24 Jul 2017
Research & Ideas

People Have an Irrational Need to Complete 'Sets' of Things

hold six. No matter that your favorite craft beer store permits you buy bottles one at a time. Chances are you’d still buy six, just to fill all six spaces in the box. “People really don’t like to leave things incomplete,” says Kate... View Details

Keywords: by Carmen Nobel

29 Aug 2023
News

Helping Consumers Decarbonize their Purchases

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising,... View Details

01 Nov 2021
Op-Ed

Team Success Starts with the Individual—and with Love

at it a bit differently. Remembering that any team is comprised of individuals, he focuses on helping each individual reach their highest potential not just as performers but as people. Do this, and the best... View Details

Keywords: by Ranjay Gulati; Sports

15 Jul 2019
Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

of those in finance as they benefit from the obfuscation; it creates more mystery about what they do. This is particularly true when one looks at the array of differing institutions that interact in capital markets. In View Details

Keywords: by Dina Gerdeman

02 Nov 2022
News

Strong Finish

heard that classmate and former beauty industry executive Alicia Sontag (MBA 2001) was starting a growth equity fund focused on brands like hers, with an all-female leadership team, she was intrigued. “They... View Details

17 Jun 2017
Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details

Keywords: by Jose Alvarez and Len Schlesinger; Retail

10 Sep 2015
Blog Post

Why We Recruit: EF Education First

about helping people create new opportunities for themselves through immersive international experiences. We offer our customers every imaginable way to see the world, engage with another culture, learn a language, or earn an academic... View Details

01 May 2017
Research & Ideas

Bad At Your Job? Maybe It's the Job’s Fault

wide span of influence to figure out how to make the customer happy. One individual doesn’t control all the resources at that company, so that person relies on talking to... View Details

Keywords: by Dina Gerdeman

Web

Dean Nitin Nohria | About

individualized treatment of serious diseases. The resulting Kraft Precision Medicine Accelerator convened more than 300 thinkers and front-line doers and disruptors to develop business strategies to take full advantage of future opportunities. November 2015 PEEK... View Details

07 Jan 2002
Research & Ideas

How Marketing Can Reduce Worldwide Poverty

they have a voice, don't have proper advocacy. Many times, it's not clear that the right people are speaking on their behalf. The marketing process requires us to flesh out the voice of the customer and get... View Details

Keywords: by Martha Lagace

11 Aug 2021
Blog Post

The Equity Network: How HBS Helped Me Launch a Tech-Enabled Social Enterprise

navigate their careers. My EC (second) year at HBS will be focused on growth, partnerships, and financing so I can pursue The Equity Network full-time after graduation. “It’s who you know, not what you know”... View Details

November 10, 2022
Article

5 Ways Startups Can Prepare for a Recession

By: Lou Shipley

Startups face unique challenges during economic downturns. They typically aren’t yet profitable and so are reliant on outside funding—and therefore are especially exposed when macroeconomic conditions change. To make it through a recession, startup CEOs should hit the... View Details

Keywords: Entrepreneurship; Organizational Culture; Sales; Customer Focus and Relationships; Decisions; Inflation and Deflation; Financial Crisis; Employee Relationship Management; Business Startups; Credit

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