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Show Results For
- All HBS Web
(11,693)
- People (51)
- News (3,439)
- Research (6,539)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,058)
- 08 Oct 2015
- Research & Ideas
Four Questions Fundraisers Must be Prepared to Answer
sustainable? Is there effective governance? Is the organization’s staff passionate and collaborative in carrying out a mutually understood service model? Will my gift make a difference? You must appeal to the head and the heart on this... View Details
Keywords: by Julia Hanna
- 05 Dec 2006
- First Look
First Look: December 5, 2006
Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani, and Rajan Varadarajan Periodical:Journal of Service Research 9, no. 2 (November 2006): 184-194 Abstract Conceptually, customer relationship management (CRM) has been... View Details
Keywords: Sean Silverthorne
- 19 Apr 2004
- Research & Ideas
Ground-Floor Opportunities for Retail in India
the customer." Jain said competition in India includes delivery services that bring items as inexpensive as a Diet Coke to a customer's door in five minutes. "How do you work against that?" Noticing that there were few... View Details
- 30 Jul 2019
- Blog Post
Leadership That Defines you – Reflecting on my Time at HBS
attention to what they do, rather than what they say." Actual strategies are manifested by the products, processes, and services that managers allocate resources to rather than the ideas generated in the boardroom. Ultimately, the... View Details
- 01 Jun 2022
- News
Case Study: Glass Half Full
line of upcycled drinking glasses. To acquire the raw materials, the founders identified a partner in the Houston area that had relationships with local bars and restaurants. Now, instead of tossing empties in the municipal recycling bin—a View Details
- 01 Dec 2020
- News
AI Enhances Diagnostic Care
exposure by distinguishing the thicker parts of a person’s body from the thinner areas that need less radiation. This limits exposure and thus, provides a safer and better service to patients,” Tantawy explains. “Also, in whole-body... View Details
Keywords: Jennifer Gillespie
- 01 Aug 2001
- News
HBS Alumni Association Board of Directors: President's Report
to understand its customers' profile. Currently, HBS has no way to actively measure alumni interest in specific areas. A more robust profile of alumni would not only enhance the School's ability to provide valued services but would better... View Details
Keywords: John Hoffman
- Web
Our Leadership | Information Technology
Our Leadership Elizabeth (Beth) Clark Chief Information Officer Application & Service Administration Irene Good, Managing Director IT Financial Management & Business Operations Carolyn Pyburn, Senior Director Enterprise Engineering &... View Details
- 01 Jun 2023
- News
Action Plan: Net Proceeds
“I’m a root-cause kind of guy,” says Robert Goodwin (GMP 3, 2007), reflecting on a military, government, and civilian career that has taken him from counterdrug operations in Colombia to assisting with the peace process in Sudan to rebuilding the health care system in... View Details
- 01 Oct 2001
- News
Lunch with Jack: Student Dines with GE's Welch
Few student exploits over the summer could match the power lunch enjoyed by Reginald Sanders (HBS '02), who broke bread and talked business with Jack Welch, the legendary force behind General Electric. Sanders earned the honor of dining with Welch by placing the... View Details
- 20 Sep 2011
- News
A Taxing Question
The Obama administration reportedly is considering big changes in the broken system for taxing the foreign income of US corporations. US multinationals have piled up overseas cash holdings in excess of $1 trillion, according to some estimates. Under current law, income... View Details
- 01 Sep 2014
- News
Ask the Expert: Byte-Testing Bitcoin
merchant services allowing merchants to accept bitcoins. There are already early breakout companies in each of those categories, so now the focus is shifting slightly into building applications on top of the rails. I’m seeing a lot of... View Details
- 11 Jun 2014
- News
The First Five Years: Brittani Rettig (MBA 2010)
life of service is one thing that keeps me very motivated. I succeed when those I serve succeed. "The differences are countless. My consulting role allows me to drive formal project management and lead my engagement teams to guide... View Details
- 01 Sep 2003
- News
HBS Alumni Association Board of Directors: President’s Report
reunion program and how the School might facilitate this. The online products and services subcommittee, chaired by Rich Shapack (MBA ’71), found that few alumni were aware of the current online offerings of databases and resources. Its... View Details
- 19 Feb 2018
- Sharpening Your Skills
Amazoned: Is Any Industry Safe?
obvious—igniting a revolution in retail—to the more subtle—how Amazon's web development services resulted in more startups receiving VC funding. What will be the next shoe to fall? Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of... View Details
- March 2002 (Revised May 2003)
- Case
Supply Chain Close-Up: The Video Vault
By: V.G. Narayanan and Lisa Brem
The owners of the Video Vault struggle to determine the optimal stocking levels of home videos in an industry fraught with new technology, new pricing paradigms, and stiff competitive pressure from large national chains. Teaching Purpose: To demonstrate the role of... View Details
Keywords: Supply Chain Management; Competition; Motivation and Incentives; Price; Technological Innovation; Service Delivery; Entertainment and Recreation Industry
Narayanan, V.G., and Lisa Brem. "Supply Chain Close-Up: The Video Vault." Harvard Business School Case 102-070, March 2002. (Revised May 2003.)
- March 1996 (Revised January 1997)
- Case
America Online: Using Information Technology to Better Serve the Customer
By: James I. Cash Jr. and Judy E. Stahl
Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services? View Details
Keywords: Customer Focus and Relationships; Management Analysis, Tools, and Techniques; Service Operations; Problems and Challenges; Competitive Strategy; Information Technology; Technology Industry
Cash, James I., Jr., and Judy E. Stahl. "America Online: Using Information Technology to Better Serve the Customer." Harvard Business School Case 396-290, March 1996. (Revised January 1997.)
- 01 Mar 2004
- News
Warren Law Remembered
career, including Harvard Business School’s 1996 Distinguished Service Award. Samuel L. Hayes, III, the Jacob H. Schiff Professor of Investment Banking, Emeritus, and a former student and colleague of Law’s, described Law as “one of the... View Details
- 07 Jan 2009
- What Do You Think?
Is the World Really Flat?
three-by-three matrix composed of high/mid/ground-level products and services and high/mid/ground-level know-how—for example, developers of high-level (think microprocessors), mid-level (motherboards), and ground-level (laptop computers)... View Details
Keywords: by Jim Heskett