Customer Relationship Management - Publications - Faculty & Research

05 Oct 2009
Research & Ideas

The Vanguard Corporation

were going to succeed and prosper needed to manage risks better, have a stronger sense of purpose to motivate their employees, and satisfy a public already agitated about scandals such as Enron in the corporate world. What I didn't see... View Details

Keywords: by Sean Silverthorne

08 Oct 2013
First Look

First Look: October 8

re-examine the relationship between FDI and growth. We use "quality" to mean the effect of a unit of FDI on economic growth. However, this is difficult to establish because it is a function of many different country and project... View Details

Keywords: Sean Silverthorne

Web

FAQs - Institute For Strategy And Competitiveness

ability to identify the best people to ask for particular information. The manager should have strong communication and management skills along with strong existing View Details

January 2009 (Revised December 2009)
Supplement

Playing with Fire at Sittercity (B)

By: Noam T. Wasserman and Rachel Gordon

To help her finance her aggressive expansion plans, Genevieve Thiers plans to raise venture capital for the first time. She has spent the last six long years building Sittercity into the nation's leading babysitting web service, larger than all of its competitors... View Details

Keywords: Entrepreneurship; Venture Capital; Problems and Challenges; Risk Management; Agreements and Arrangements; Service Operations; Family and Family Relationships; Competition; Expansion; Internet

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2004
Article

Executive Compensation In Entrepreneurial Teams: The Founder Gap, Board Membership, & Pay For Milestones

By: Noam Wasserman

Keywords: Management; Compensation and Benefits; Groups and Teams; Governance

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15 Feb 2017
Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

President Trump’s infrastructure plan and a counterproposal by Senate Democrats are rising toward the top of the national agenda. All agree that there is a pressing need to fix the collapsing bridges, potholed roads, crashing trains, and embarrassing international... View Details

Keywords: by John Macomber; Construction

October 1982 (Revised September 1986)
Case

Coal Strike of 1977-78 (A) (Condensed)

By: D. Quinn Mills

Keywords: Labor Unions; Labor and Management Relations; Mining Industry

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23 Jan 2019
News

The Promise of Personalized Medicine

for N=1, individuals, that customizes therapeutics. If you look at drug development thus far in the history of mankind, we’ve focused a lot of our efforts on small molecules, like pills that you would take every day—Lipitor, Viagra, these... View Details

06 Oct 2016
Blog Post

An Interview with Corporate Relations Director, Cathy Hutchinson

Professional Development office – working with students, alumni and hiring organizations. My team manages our external marketing & communications to recruiters; as well as promotes all of our great resources to alumni. In addition, I... View Details

Keywords: Technology; Entertainment / Media / Sports

01 Jun 2016
News

How Do We Win the Cyberwar?

do this alone.” (courtesy Flashpoint) “I don’t think we’ve really fully solved how that relationship plays out between the federal government and the private sector. It’s very much a work in progress.” —Josh Lefkowitz (MBA 2008) Longtime... View Details

Keywords: Dan Morrell; illustrations by Victo Ngai

Rick Grinnell

Rick Grinnell is Founder and Managing Partner of Glasswing Ventures, focused on investing in AI-enabled security and enterprise infrastructure. As an experienced venture capitalist and operator, Rick has invested in some of the most... View Details

7 PM – 9 PM EDT, 29 Sep 2016

Alumnae Circles Open House: Washington D.C.

Women's groups are launching- are you interested? Register for this upcoming open house to learn more. View Details

July 1991 (Revised October 1995)
Case

KPMG Peat Marwick: The Shadow Partner

By: Robert G. Eccles Jr.

KPMG Peat Marwick executives needed to decide whether to fund full development of "The Shadow Partner," the name coined to describe a worldwide information network that would link all KPMG professionals to each other and to a wealth of data bases and information... View Details

Keywords: Information Management; Data and Data Sets; Knowledge Management; Knowledge Use and Leverage; Networks; Partners and Partnerships; Information Technology

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01 Dec 1997
News

Growing Together

customers and the community, and differentiates us from our competitors," explains Jackson. "It's all part of our business strategy for leading BankBoston into the 21st century and is consistent with the philosophy of View Details

Keywords: Marguerite Rigoglioso and Nancy O. Perry

May 2008
Teaching Note

Vegpro Group: Growing in Harmony (TN)

By: David E. Bell and Mary L. Shelman

Teaching Note for [508-001]. View Details

Keywords: Plant-Based Agribusiness; Customers; Production; Price; Ethics; Environmental Sustainability; Development Economics; Supply Chain; Agriculture and Agribusiness Industry; Europe; United Kingdom; Kenya

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01 Dec 2000
News

A Trusty Board

What makes a good board member? "The three w's," jokes Carter Brown, "work, wealth, and wisdom." Brown, who reported to a board during his two decades at the National Gallery and who is a longtime trustee of numerous organizations, is well aware of the intricate View Details

Keywords: Museums, Historical Sites, and Similar Institutions; Arts, Entertainment

01 Jun 2005
News

McCance First to Serve as Entrepreneur in Residence

McCance: A veteran of venture capital shares his expertise with HBS faculty and students. Courtesy Greylock When Henry McCance (MBA ’66) joined Boston-based Greylock Management Corporation in 1969, venture capital was a cottage industry.... View Details

Keywords: entrepreneur in residence; Colleges, Universities, and Professional Schools; Educational Services

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Maggie Sanchez (MBA 1990) on Purpose-Driven Board Leadership - Blog: RGE Report

Purpose-Driven Board Leadership Lex Schroeder Author tag Board Diversity Getting to the Boardroom There’s an immediate warmth one feels while in conversation with Maggie Sanchez (MBA 1990). Sanchez’s home office is in sunny Arizona, but more than anything else, her... View Details

22 Aug 2020
News

Bluemercury’s Marla Beck on How Covid-19 Is Changing the Beauty Business

“We’ve taken so many good things from them,” Beck tells the podcast. “They have technology infrastructure that we don’t have. They have incredible financial infrastructure. We’ve piggybacked onto some of their relationships with digital... View Details

November 1991 (Revised December 1996)
Case

Pressco, Inc.--1985

By: William E. Fruhan Jr.

A capital budgeting problem is viewed from the context of a marketing representative attempting to make a sale of energy saving heavy industrial equipment. Tax law changes promise to have a significant impact on the customer's decision process. Teaching purpose: To... View Details