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- All HBS Web
(12,590)
- People (15)
- News (5,793)
- Research (2,862)
- Events (266)
- Multimedia (1,011)
- Faculty Publications (924)
- 19 Dec 2016
- News
Dr. Lauren Cohen Breaks All Time Squat Record
- 23 Mar 2016
- News
Can Three Words Turn Anxiety Into Success?
- 20 Nov 2018
- First Look
New Research and Ideas, November 20, 2018
in sport. Tampa Bay is historically a non-traditional hockey market. The case has substantial comparative team and league data. Purchase this case:https://hbsp.harvard.edu/product/919403-PDF-ENG Harvard Business View Details
Keywords: Dina Gerdeman
- April 2006
- Background Note
Informing Service Management with Customer Data
By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations. Explores the role of data analysis in ongoing service management. Describes how to realize the maximum amount of value from analyses and use this information in... View Details
Keywords: Decision Making; Design; Analytics and Data Science; Service Operations; Mathematical Methods; Value
Frei, Frances X., and Dennis Campbell. "Informing Service Management with Customer Data." Harvard Business School Background Note 606-097, April 2006.
- 11 Apr 2012
- News
The High Risks of Short-Term Management
- 25 Apr 2012
- News
Patagonia's Founder is America's Most Unlikely Business Guru
- 26 Apr 2012
- News
Insieme: Cisco's Latest 'Spin-In'
- 27 Apr 2012
- News
Singapore Girl's Charms Fade as Airline Battle Heats Up
- 09 Jun 2015
- News
Apple's new moral era begins
- 04 Dec 2014
- News
Four Doctoral Students Win Prestigious Research Awards
- 02 Oct 2014
- News
Dealing With Employee Disengagement: Competition vs. Collaboration
- 11 Jul 2012
- News
Software company wants all workers to know code
- 16 Apr 2014
- News
Professor Shih Gives Manufacturing Renaissance a C-
- 17 Jul 2012
- News
Zuck's Sweet ReFi: Is This Why It's Called the One Percent?
- 04 Feb 2014
- News
How Microsoft’s Global Search Ended at Home
- 03 Dec 2013
- News
Why Your Boss Should Leave You Alone
- 09 Apr 2008
- News