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  • All HBS Web  (7,704)
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    • News  (1,556)
    • Research  (5,442)
    • Events  (17)
    • Multimedia  (34)
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Show Results For

  • All HBS Web  (7,704)
    • People  (9)
    • News  (1,556)
    • Research  (5,442)
    • Events  (17)
    • Multimedia  (34)
  • Faculty Publications  (3,762)
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  • 01 Jun 2014
  • News

Screen Saver

Entertainment Group and ahead of Cinemark Theatres), AMC has 345 theaters and nearly 5,000 screens across the United States, with about 20,000 employees hosting some 200 million moviegoers each year. (AMC has the largest market share in... View Details
Keywords: Julia Hanna; Arts, Entertainment
  • 16 Jan 2014
  • News

Learning from Helping Others

entire operation. "The soup kitchen is a business. I managed more than 50, oversaw all of our marketing efforts, and maintained relationships with grant-making organizations," she says. But Garrett also made... View Details
Keywords: Jill Radsken; Health, Social Assistance
  • 07 Sep 2020
  • Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

of business closures.” “We’re finding that you can’t save businesses by just allowing them to reopen,” Mills says. “Until it’s safe, their employees don’t want to come back. Their customers don’t want to come back. There’s no one out... View Details
Keywords: by Danielle Kost; Food & Beverage; Service
  • 11 Jul 2017
  • First Look

First Look at New Ideas and Research, July 11

Management Proceedings Affective, Cognitive and Behavioral Trajectories of Change Recipients in Global Organizations By: Reiche, B.S., T.B. Neeley, and N. Overmeyer Abstract—Research rarely addresses how change recipients respond to... View Details
Keywords: Sean Silverthorne
  • March 2024
  • Teaching Note

Madrigal: Conducting a Customer-Base Audit

By: Eva Ascarza, Peter S. Fader, Bruce Hardie and Michael Ross
Teaching Note for HBS Case No. 524-046. This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in... View Details
Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Customer Value and Value Chain; Retail Industry; United States
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Ascarza, Eva, Peter S. Fader, Bruce Hardie, and Michael Ross. "Madrigal: Conducting a Customer-Base Audit." Harvard Business School Teaching Note 524-047, March 2024.
  • September 2013 (Revised June 2017)
  • Supplement

IBM and the Reinvention of High School (B): Replicating & Scaling P-TECH and Partners

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone
IBM's Corporate Citizenship office created an innovation in public education through a business-school partnership for widespread replication and diffusion. In 2012, while P-TECH (Pathways in Technology Early College High School) was still in its first year operating,... View Details
Keywords: Social Enterprise; Partnerships; Innovation; Entrepreneurship; Organizational Change and Adaptation; Leadership; Partners and Partnerships; Social Entrepreneurship; Education; Business and Community Relations; Innovation and Invention; Growth Management; Chicago; Idaho
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Kanter, Rosabeth Moss, and Ai-Ling Jamila Malone. "IBM and the Reinvention of High School (B): Replicating & Scaling P-TECH and Partners." Harvard Business School Supplement 314-050, September 2013. (Revised June 2017.)
  • 12 Jul 2018
  • News

In the Market for Environmental Change

Carl Ferenbach (MBA 1972) is cofounder and retired managing director of the Boston-based private equity firm Berkshire Partners and chair of the Environmental Defense Fund. In this video interview, he talks about his growing interest in... View Details
  • 22 Dec 2003
  • Research & Ideas

Why Negotiation is Like Jazz

substantive dimension and sidestepping the relational dimension of the manager's statement, the sales rep helped the negotiation proceed smoothly. Managing a negotiation at the micro level means identifying and directing the multiple... View Details
Keywords: by Kathleen L. McGinn
  • 01 Mar 2013
  • News

Opening the Door

technologies on the health-care industry. A highly rated teacher, she is also an acclaimed public speaker, board member, and policy adviser whose expertise on health-care management has influenced private- and public-sector... View Details
Keywords: Deborah Blagg; Management; Management; Management; Management; Management
  • 01 Dec 1996
  • News

Meditations on the Bottom Line

For many managers today, the greatest business challenges are no longer technical; rather, they involve figuring out how to put more "soul" into the workplace. For Belinda L. Bothwick (MBA '77), however, the new executive director of... View Details
  • 02 Mar 2020
  • What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

“raises similar issues in the context of building more personal connections and relationships in the workplace.” Others disputed the notion that these values are making a comeback. J. T. Goh commented: “I don’t see these values as trendy... View Details
Keywords: by James Heskett
  • 14 Mar 2016
  • Research & Ideas

The Surprising Connection between 1930s Weather and Today's Labor Unions

to make sure these farmers don’t take our jobs.’” Oklahoma dust bowl refugees, San Fernando, California, 1935. (The Farm Security Administration Photograph Collection, Baker Library, Harvard Business School. Photo by Dorothea Lange). The View Details
Keywords: by Carmen Nobel
  • January 2024 (Revised June 2024)
  • Case

School of Rock: Tuning into Structured Empowerment (A)

By: Tatiana Sandino, Jeffrey Rayport, Samuel Grad and Stacy Straaberg
In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price’s hire in 2017, School of Rock’s nonconformist rock ‘n’ roll culture led to variability in teaching styles,... View Details
Keywords: Business Growth and Maturation; Business Plan; Change Management; Transformation; Communication Strategy; Decisions; Curriculum and Courses; Teaching; Employee Relationship Management; Knowledge Sharing; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Style; Marketing Strategy; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Franchise Ownership; Performance Expectations; Performance Improvement; Strategic Planning; Attitudes; Conflict Management; Corporate Strategy; Applications and Software; Technology Adoption; Education Industry; Music Industry; Massachusetts; United States
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Sandino, Tatiana, Jeffrey Rayport, Samuel Grad, and Stacy Straaberg. "School of Rock: Tuning into Structured Empowerment (A)." Harvard Business School Case 124-043, January 2024. (Revised June 2024.)
  • Web

Clarence Kennedy and the Art of Photography | Baker Library

Clarence Kennedy and the Art of Photography Photo: Clarence Kennedy teaching, ca. 1950s. Kennedy Family papers, Smith College Archives, CA-MS-01101, Smith College Special Collections, Northampton, Massachusetts. Meroë Morse’s relationship... View Details
  • Web

Forest L. Reinhardt | About

interested in the relationships between market and nonmarket business strategy, the connections between the activities of government entities and those of firms, the behavior of private and public organizations that View Details
  • 11 Jan 2017
  • Blog Post

Leadership and Diversity at HBS

After working in financial services for nearly six years, I realized that the skills needed to succeed for the next 20 years of my career were likely to be different than the ones required at the junior ranks. It was important that I further develop my leadership and... View Details
  • 29 May 2020
  • Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

according to the Nwunelis. Sahel Capital Agribusiness Managers, where Mezuo Nwuneli is the managing partner, provides capital and technical assistance to food and agriculture-focused small- to medium-sized enterprises (SMEs) through the... View Details
Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness
  • 07 Mar 2018
  • Research & Ideas

Electronic Health Records Were Supposed to Cut Medical Costs. They Haven't.

its employees and retirees are sent to New England Baptist Hospital for joint replacement surgery. Because the provider is getting paid one price, that leads to greater accountability for patient outcomes, Kaplan says. "When we buy a... View Details
Keywords: by Roberta Holland; Health
  • 11 May 2021
  • Blog Post

IPO or M&A? How Venture Capital Shapes a Startup's Future

ventures in a new study. For founders just trying to keep a fledgling business going, a cash injection—from any source—can make all the difference in launching a critical product. However, founders who don’t scrutinize investors’ View Details
Keywords: Venture Capital / Private Equity

    Robert F. McDermott

    diversified financial services enterprise with over $30 billion in assets. His deep commitment to customer service and concern for employee satisfaction were recognized by industry analysts who often ranked USAA as the best View Details
    Keywords: Finance
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