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    Paul Hamilton

    Paul studies the economic complements needed for firms to realize productivity gains from machine learning and artificial intelligence. These complements include data, human capital & skills, organizational processes, and business models. 
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    • Profile

    Sheila Marcelo

    at an Internet technology company and using the yellow pages to try to figure out how to find care for my family.” That contradiction was not lost on the budding entrepreneur. Marcelo’s family emergency shed... View Details
    Keywords: Technology; Technology; Technology
    • July 1994 (Revised July 1995)
    • Case

    VeriFone: The Transaction Automation Company (A)

    By: Richard L. Nolan, Donna B. Stoddard and Hossam Galal
    Describes VeriFone's new organizational model and its role in catapulting VeriFone to a market leadership position. Examines the impact of information technology and information access on the ability to leverage global resources, market responsiveness, and... View Details
    Keywords: Leading Change; Leadership Development; Market Transactions; Information Technology; Organizational Design; Knowledge Use and Leverage; Organizational Structure; Information Management; Information Technology Industry
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    • Video

    David A. Thomas presents "Morehouse Men: Colluding While Undermining the Master’s House, Brick by Brick?"

    • January 2024 (Revised June 2024)
    • Case

    School of Rock: Tuning into Structured Empowerment (A)

    By: Tatiana Sandino, Jeffrey Rayport, Samuel Grad and Stacy Straaberg
    In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price’s hire in 2017, School of Rock’s nonconformist rock ‘n’ roll culture led to variability in teaching styles,... View Details
    Keywords: Business Growth and Maturation; Business Plan; Change Management; Transformation; Communication Strategy; Decisions; Curriculum and Courses; Teaching; Employee Relationship Management; Knowledge Sharing; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Style; Marketing Strategy; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Franchise Ownership; Performance Expectations; Performance Improvement; Strategic Planning; Attitudes; Conflict Management; Corporate Strategy; Applications and Software; Technology Adoption; Education Industry; Education Industry; Massachusetts; United States
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    • October 2021 (Revised February 2023)
    • Case

    Ant Group (A)

    By: Krishna G. Palepu, Feng Zhu, Susie L. Ma and Kerry Herman
    In 2004, Chinese e-commerce company Alibaba created Alipay, an app to facilitate payments on its e-commerce sites. As Alibaba grew, so did Alipay, until Alipay spawned its own ecosystem of financial technology products and services under the name of Ant Group. By 2020,... View Details
    Keywords: Payment Systems; Information Technology; Value Creation; Network Effects; Strategy; Disruptive Innovation; Initial Public Offering; Technology Industry; Technology Industry; China
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    • 05 Nov 2018
    • News

    HBS Associate Professor Raffaella Sadun Wins National Science Foundation Grant

    • Teaching

    Overview

    By: Christina M. Wallace
    Christina Wallace teaches Launching Tech Ventures in the second-year MBA program and is co-course head for The Entrepreneurial Manager in the first-year MBA program. She created an Entrepreneurial Marketing course for HBS Online and regularly teaches entrepreneurship,... View Details
    • January 2017 (Revised May 2020)
    • Case

    Sesame Workshop (A): Bringing Big Bird Back to Health

    By: Rosabeth Moss Kanter, Ryan Raffaelli and Jonathan Cohen
    Sesame Workshop was transforming in 2016. CEO Jeff Dunn had reorganized and shifted the iconic institution to respond to digital disruption and a consensus culture. This case examines his efforts to turn Sesame Workshop around. It notes Sesame's storied history and the... View Details
    Keywords: Restructuring; Organizational Change and Adaptation; Leadership; Information Technology; Education; Media; Strategy; Education Industry
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    • September 2024
    • Article

    Investing in the Next Generation: The Long-Run Impacts of a Liquidity Shock

    By: Patrick Agte, Arielle Bernhardt, Erica M. Field, Rohini Pande and Natalia Rigol
    How do poor entrepreneurs trade off investments in business enterprises versus children's human capital, and how do these choices influence intergenerational socio-economic mobility? To examine this, we exploit experimental variation in household income resulting from... View Details
    Keywords: Socio-economic Mobility; Entrepreneurship; Education; Income; Literacy; Poverty
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    • 30 Mar 2011
    • News

    Is This Tech Boom Different?

    • 22 Nov 2023
    • Research & Ideas

    Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle

    and see what’s happening,” McFowland says. Once you decide to use it, train your workers to use it right. “With any new technology comes a need for training, a need for folks to use it the right way View Details
    Keywords: by Rachel Layne; Information Technology; Information Technology
    • October 2009 (Revised June 2010)
    • Case

    Hulu: An Evil Plot to Destroy the World?

    By: Anita Elberse and Sunil Gupta
    In July 2009, Jason Kilar, the chief executive officer of Hulu, is debating whether the online video aggregator should move away from a purely advertising-supported model, and whether it should participate in an industry-wide initiative to develop and test... View Details
    Keywords: Advertising; Business Model; Television Entertainment; Distribution Channels; Service Operations; Internet and the Web; Media and Broadcasting Industry; Media and Broadcasting Industry
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    • 07 Jun 2015
    • News

    Who Here Can Tell Me What LP Stands For?

    • January 2016 (Revised August 2019)
    • Case

    From Preparatory Academy to National Flagship: The Evolution of Tsinghua University

    By: William C. Kirby and Joycelyn W. Eby
    Tsinghua University is one of the most prominent universities in China, and, increasingly, in the world. Its evolution to this position reflects the major developments in Chinese history—outward looking internationalism in the 1920s and 1930s, creative survival in the... View Details
    Keywords: University Administration; University Curriculum; University Faculty; World-class Universities; Higher Education; History; Governance; Education Industry; China; Beijing
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    • 22 Apr 2021
    • Blog Post

    Launching the Women in Tech Initiative at HBS

    behind the group was to address the lack of diversity in technology and provide a platform to connect HBS women as they embark on their own journey in technology. The Motivation Historically, women faced... View Details
    • March 2008 (Revised November 2009)
    • Case

    New Schools for New Orleans 2008

    Founded in the wake of Hurricane Katrina as a catalyst for the transformation of the public education system in New Orleans, President Sarah Usdin and CEO Matt Candler must adapt their strategy to respond to a continuously shifting local context. By 2008, conditions on... View Details
    Keywords: Transformation; Education; Social Entrepreneurship; Situation or Environment; Adaptation; Value Creation; Education Industry; New Orleans
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    • November 2012
    • Case

    Edison Schools, Inc.

    By: Thomas R. Eisenmann and Lauren Barley
    Edison Schools, Inc., a pioneer in the for-profit management of public schools, demonstrates the challenges and opportunities related to private sector involvement in the delivery of a public good. Follows the organization from its start-up through its initial public... View Details
    Keywords: Charter Schools; Conflict of Interests; Initial Public Offering; For-Profit Firms; Public Sector; Market Entry and Exit; Education; Business Startups; Education Industry
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      John W. Pratt

      John W. Pratt is a professor of business administration, emeritus, at Harvard Business School. He was educated at Princeton and Stanford, specializing in mathematics and statistics. Except for two years at the University of Chicago, and a sabbatical in Kyoto on a... View Details

      • Article

      Marketing Complex Financial Products in Emerging Markets: Evidence from Rainfall Insurance in India

      By: Sarthak Gaurav, Shawn A. Cole and Jeremy Tobacman
      Recent financial liberalization in emerging economies has led to the rapid introduction of new financial products. Lack of experience with financial products, low levels of education, and low financial literacy may slow adoption of these products. This article reports... View Details
      Keywords: Literacy; Insurance; Marketing; Decisions; Demand and Consumers; Financial Instruments; Emerging Markets; Education; Personal Finance; Agribusiness; Developing Countries and Economies; Innovation and Invention; Gujarat
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