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  • 27 Oct 2009
  • First Look

First Look: October 27

Working Papers Money or Knowledge? What Drives Demand for Financial Services in Emerging Markets? (revised) Authors: Shawn Cole, Thomas Sampson, and Bilal Zia Abstract Why is demand for formal financial... View Details
Keywords: Martha Lagace
  • 2023
  • Working Paper

How Wicked Problems Drive Business Performance: A Review of the Academic Literature

By: Caroline Adelson, Charlotte Kuller, Cate Tompkins, Ellora Sarkar, Samantha Price and Marco Iansiti
Recent years have seen a rise in the number of businesses engaged in the pursuit of “purposeful” activities – that is, activities that engage with the broader community in ways that expand beyond the pursuit of shareholder value. Many of these activities involve... View Details
Keywords: Wicked Problems; Corporate Social Responsibility and Impact; Social Issues; Performance
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  • 18 Oct 2016
  • First Look

October 18, 2016

new ones. The authors contend that by understanding what causes customers to "hire" a product or service, any business can improve its innovation track record, creating products that customers not only want to hire, but that they'll View Details
Keywords: Sean Silverthorne
  • 13 Apr 2010
  • First Look

First Look: April 13

the largest financial services providers in the U.S., indicate that customer sensitivity to service time varies widely and predictably with observable market characteristics. In turn, we find evidence that local operating managers account View Details
Keywords: Martha Lagace
  • 18 Mar 2014
  • First Look

First Look: March 18

CSR performance is weaker for firms that have greater exposure to diverse global languages as a result of (a) being headquartered in countries with a higher degree of globalization, (b) having a higher... View Details
Keywords: Sean Silverthorne
  • 18 Dec 2018
  • First Look

New Research and Ideas, December 18, 2018

2018 Innovation Policy and the Economy The Orphan Drug Act at 35: Observations and an Outlook for the Twenty-First Century By: Bagley, Nicholas, Benjamin Berger, Amitabh Chandra, Craig Garthwaite, and Ariel Dora Stern Abstract—On the 35th... View Details
Keywords: Dina Gerdeman
  • 03 Jan 2007
  • First Look

First Look: January 3, 2007

out less-intensive users of the product. High prices do not cause greater product use than low prices for a given buyer, but there is some evidence that the act of paying increases use. Our estimates imply... View Details
Keywords: Sean Silverthorne
  • 24 Aug 2020
  • Blog Post

My Journey to Joining the first MS/MBA Biotechnology: Life Sciences Cohort

forecasting expected revenues, to developing an equity investing plan for a major pharmaceutical company and performing due diligence on M&A targets. I also spent four months on secondment within a... View Details
  • September 2020 (Revised June 2021)
  • Case

Gong: Resonating Conversational Insights

By: Alison Wood Brooks and Trevor Spelman
In 2015, Amit Bendov was struck by a realization about a new technology that might be able to transcribe musical notation in real-time, which eventually became known as Gong. Gong’s business proposition was simple: provide software that automatically captures,... View Details
Keywords: Applications and Software; Technological Innovation; Communication; Performance Effectiveness; Sales; Customer Satisfaction; Competitive Strategy
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  • 26 Jun 2012
  • First Look

First Look: June 26

interdisciplinary, with economists and business historians joining together to confront theory with empirical evidence. Publisher's Link: http://www.routledge.com/books/details/9780415532716/   Working PapersNo Margin, No Mission? A Field Experiment on Incentives View Details
Keywords: Sean Silverthorne
  • 2021
  • Working Paper

Cognitive Biases: Mistakes or Missing Stakes?

By: Benjamin Enke, Uri Gneezy, Brian Hall, David Martin, Vadim Nelidov, Theo Offerman and Jeroen van de Ven
Despite decades of research on heuristics and biases, empirical evidence on the effect of large incentives—as present in relevant economic decisions—on cognitive biases is scant. This paper tests the effect of incentives on four widely documented biases: base rate... View Details
Keywords: Cognitive Biases; Incentives; Motivation and Incentives; Decision Making; Performance
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  • 18 Feb 2015
  • First Look

First Look: February 18

well as to other cyclic groups in the system. We show that the size of the Core varies widely, even for systems that perform the same function. These differences appear to be associated with different models... View Details
Keywords: Sean Silverthorne
  • 2011
  • Working Paper

The Organization of Firms Across Countries

By: Nicholas Bloom, Raffaella Sadun and John Van Reenen
We argue that social capital as proxied by trust increases aggregate productivity by affecting the organization of firms. To do this we collect new data on the decentralization of investment, hiring, production, and sales decisions from Corporate Headquarters to local... View Details
Keywords: Geographic Location; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Organizational Structure; Performance Productivity; Trust; Asia; Europe; United States
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  • 19 Apr 2011
  • First Look

First Look: April 19

the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your organization's effectiveness. In What to Ask the Person in the Mirror, HBS professor and... View Details
Keywords: Sean Silverthorne
  • April 2021
  • Case

Distinct Software

By: Das Narayandas, Arijit Sengupta and Jonathan Wray
Distinct Software (disguised name), a global enterprise software company, is at an important point in its growth trajectory where the luster of its mantra of “grow and win at any cost” has dimmed with increasing competition and margin pressures. To help navigate its... View Details
Keywords: Artificial Intelligence; Marketing; Sales; Performance Productivity; Technological Innovation; AI and Machine Learning
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  • 20 Dec 2011
  • First Look

First Look: December 20

high degree of variance. These findings suggest that different cultural value orientations exert different patterns of effects on the performance of self-managing multicultural teams, depending on the stage of team formation. Implications... View Details
Keywords: Carmen Nobel
  • 06 Feb 2012
  • Research & Ideas

Kodak: A Parable of American Competitiveness

performed in the high-tech and science-based industries, and they believe the United States could learn some lessons from other countries that have grabbed certain industries by the horns. In China, for... View Details
Keywords: by Dina Gerdeman; Manufacturing
  • September 2011 (Revised October 2011)
  • Case

Scotty Smiley

By: Scott A. Snook and Doug Crandall
U.S. Army Lieutenant Scotty Smiley faces the biggest challenge of his young life. What will he do after learning that the wounds he received from a car bomb in Iraq have left him permanently blinded? On April 6, 2005, Lieutenant Scotty Smiley was grievously wounded by... View Details
Keywords: Government Administration; Leadership Development; Leadership Style; Personal Characteristics; Customization and Personalization; Personal Development and Career; Work-Life Balance; Performance Capacity; Planning; Employment Industry; United States; Iraq
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  • April 2020 (Revised April 2023)
  • Supplement

TransDigm in 2017: The Beginning of the End or the End of the Beginning?

By: Benjamin C. Esty and Daniel Fisher
TransDigm was a highly acquisitive company that manufactured a wide range of highly engineered aerospace parts for both military and commercial customers. Over the ten years ending in 2016, its stock price had increase ten times, and both EBITDA and revenues had grown... View Details
Keywords: Acquisition; Ethics; Private Equity; Financial Strategy; Growth Management; Performance Evaluation; Business Strategy; Competitive Strategy; Horizontal Integration; Value Creation; Competitive Advantage; Aerospace Industry; Air Transportation Industry; United States
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  • 31 May 2011
  • First Look

First Look: May 31

respond to adverse shocks and how voters react to these responses. The data show that voters punish the incumbent party for weather events beyond its control. However, fewer voters punish the ruling party when its government responds... View Details
Keywords: Sean Silverthorne