customer relationship management - Publications - Faculty & Research

02 Mar 2015
Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

experience and allow them to dream about and complete bigger projects. Lal: There is the potential to use the Internet to make your store more valuable, like Home Depot does in letting you plan a project online and then coming into the store to discuss it with someone.... View Details

Keywords: by Sean Silverthorne; Retail

Matt Higgins

landed on the Wall Street Journal bestseller list. Higgins serves as an Executive Fellow at the Harvard Business School, co-teaching the SIP “Moving Beyond Direct-to-Consumer”. Matt can provide advice and support on: building and scaling startups e-commerce growth... View Details

Keywords: Consumer Products & Packaged Goods;#60;#Services

13 Aug 2018
Blog Post

Following My Dream: Launching a Venture

HBS professor advised me to begin my project by asking companies to pay smoodi to come to their offices and prepare customized smoothies for the employees. The idea was that if I couldn’t gain money this way, a machine would never work.... View Details

Keywords: Entrepreneurship

01 Feb 2002
News

HBS Expands Global Presence

impact, and visibility of HBS international research efforts. Dessain, who speaks five languages, has extensive experience in business and higher education throughout Europe, most recently as a senior director in charge of managing... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

18 Nov 2016
Sharpening Your Skills

Sharpening Your Skills: Making a Fast Start on a New Job

opportunity. How Female Stars Succeed in New Jobs Women who are star performers on Wall Street tend to fare better than men after changing jobs. Why? They place greater emphasis than men on external business relationships and conduct... View Details

Keywords: by Sean Silverthorne

17 Jun 2002
Research & Ideas

A Litmus Test for Entrepreneurs

years of experience at the likes of Procter & Gamble and Johnson & Johnson, decided to set himself up as Spain's first pizza magnate and founded TelePizza. He believed that customers in Spain—and, indeed, throughout Europe—would... View Details

Keywords: by Walter Kuemmerle

15 Jul 2015
Research & Ideas

Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

Amazon.com is taking an interesting approach to its birthday this year. The company is throwing itself a party where all its Prime customers get the gifts. Amazon Prime Day is slated for July 15th, "a one-day shopping event with more... View Details

Keywords: Re: Sunil Gupta; Retail

27 Jul 2023
Blog Post

Buy Big, Sell Small

ApnaKlub—which leases warehouse space and trucks—sources the requested products from brand-name manufacturers and distributes them to the wholesalers, who deliver within a reliable time frame. “We leverage technology to bring our View Details

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Health Plans - Institute For Strategy And Competitiveness

selecting excellent providers based on data Create relationships to increase the volume of care delivered by or affiliated with centers of excellence Assemble, analyze, manage members’ total medical records... View Details

01 May 2013
News

Lynn Thoman, MBA 1979

For Lynn Thoman, co-president of the Leon Lowenstein Foundation and managing partner of Corporate Perspectives, choosing an MBA program was easy. “Harvard Business School was the only one I applied to,” she says. “I was attracted by the... View Details

23 Jan 2018
First Look

First Look at New Research and Ideas, January 23, 2018

cohort that had previously eluded JPMorgan Chase and its competitors. With the one-year anniversary of the launch approaching, managers are focused on retaining customers attracted by a one-time signup bonus... View Details

Keywords: Sean Silverthorne

01 Jun 2013
News

Extending Opportunity: Brock Family Fellowship

Tess Reeder and Jane Brock-Wilson Growing up in Indiana, Jane Brock-Wilson (MBA 1983) never considered going to Harvard. After studying industrial management at Purdue, she moved to the Boston area to take a job at Raytheon. When her boss... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Educational Support Services; Educational Services

2021
Article

Les multinationales comme catégorie politique: les années formatrices (1970-1990)

By: Sabine Pitteloud

While multinationals are emblematic economic actors driving the current globalization process through the organization of production in global value chains, they appear to be important political actors as well. This article provides an historical perspective on such... View Details

Keywords: Multinational Corporation; Lobbying; Investor Protection; Multinational Firms and Management; Business and Government Relations; Governance

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05 Feb 2007
Research & Ideas

Business and the Global Poor

who the customer is. Traditionally, leading companies—both in the West and in developing countries—have operated under the assumption that the world's poor majority—those four billion people on the planet with a disposable income of $5 a... View Details

Keywords: by Sean Silverthorne

28 Apr 2010
Research & Ideas

Earth Day Reflections

produced. Scoring high in all these categories, BMW believes that its reputation as the world's "greenest" car company plays an important role in brand awareness and customer satisfaction, factors that contribute to revenue... View Details

Keywords: by Staff

01 Dec 1997
News

Banking on HBS

Executive Development Program (EDP), a special executive training course for the Bank's upper-level managers. "I felt that the World Bank's top people should have an intensive exposure to the latest ideas and techniques in the management... View Details

Keywords: Garry Emmons

12 Sep 2016
Research & Ideas

What Brands Can Do to Monitor Factory Conditions of Suppliers

nonpartisan press rights organization Reporters Without Borders. They found that for every 10-point increase in the press rights score, countries averaged nearly 10 percent fewer violations in their factories. The team attributes this View Details

Keywords: by Michael Blanding

01 Mar 2006
News

The Real Conflict

words of Robert Solow, a Nobel laureate in economics and an adviser to the study, “By far the most important factor in that growth is Wal-Mart.” Second, most of the value created by the company is actually pocketed by its customers in the... View Details

Keywords: Pankaj Ghemawat; Ken A. Mark; Miscellaneous Store Retailers; Retail Trade

Scott D. Cook

Though he was not the first individual to launch a personal finance software company, Cook was the most successful. His focus on easy of use and customer service helped to develop Quicken into one of the most successful software... View Details

Keywords: Computers & Electronics

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AI Enhanced Learning: HBS IT and Faculty Collaborate on Research Navigator Bot | Information Technology

AI Enhanced Learning: HBS IT and Faculty Collaborate on Research Navigator Bot By Annie Harrison on June 26, 2025 Share via Facebook Share via LinkedIn Print Share via email While preparing for the FIELD Global Capstone course (FIELD CAP RC) this spring, Professor of... View Details

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