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  • All HBS Web  (10,319)
    • People  (49)
    • News  (3,236)
    • Research  (5,495)
    • Events  (24)
    • Multimedia  (59)
  • Faculty Publications  (3,988)

Show Results For

  • All HBS Web  (10,319)
    • People  (49)
    • News  (3,236)
    • Research  (5,495)
    • Events  (24)
    • Multimedia  (59)
  • Faculty Publications  (3,988)
← Page 272 of 10,319 Results →
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

From product push to customer pull, technology has vastly reshaped the business transaction—and in turn, the customer's place in the value chain. Today, managing the customer relationship has become the single most important dimension of... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • November 2004 (Revised February 2009)
  • Case

Salomon Brothers (A)

By: Lynn S. Paine
Describes Salomon Brothers' recovery from the August 1991 Treasury auction scandal. Details the impact of the firm's disclosure of bidding improprieties and describes how the new management team, led by Warren Buffett and Deryck Maughan, guided the company through the... View Details
Keywords: Crime and Corruption; Ethics; Leadership; Crisis Management; Reputation; Financial Services Industry
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Paine, Lynn S. "Salomon Brothers (A)." Harvard Business School Case 305-019, November 2004. (Revised February 2009.)
  • 11 Jun 2001
  • Research & Ideas

E-Commerce Unplugged

technology will not be fully realized, however, if companies simply make their existing online services available through wireless devices. Successful players in the m-commerce market space will take a much broader view View Details
Keywords: by Nitin Nohria & Marty Leestma
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

decide whether they want to try to restructure the nature of the engagement to better fit the firm's service model. Although young and small, the firm has grown successfully and is optimistic about its... View Details
Keywords: Martha Lagace
  • 05 Nov 2001
  • Research & Ideas

Venture Capital Goes Boom—or Bust?

of money. Before the emergence of the venture capital market, the vast majority of entrepreneurs seeking financing from traditional sources failed to realize value from their... View Details
Keywords: by Paul A. Gompers & Josh Lerner
  • Career Coach

Phil Wong

Phil (Caltech ‘05, HBS ‘10) is currently the CFO and co-founder of Sevi Health, a healthcare startup on a mission to simplify primary care in the US. His role at Sevi focuses on acquiring clinics, integrating housing and healthcare for... View Details
Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
  • March 2015
  • Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
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John, Leslie, John Quelch, and Robert Huckman. "CVS Health: Promoting Drug Adherence." Harvard Business School Teaching Note 515-086, March 2015. (Email mking@hbs.edu for a courtesy copy.)
  • 09 Jun 2003
  • Research & Ideas

Incentives and Operational Excellence

hospital association buying groups. For their part, the buying groups try to get as many products and services as they can for whatever fee they've agreed to pay in the contract. Owens & Minor decided to offer its customers the option... View Details
Keywords: by Martha Lagace
  • 21 Oct 2010
  • News

Hell? Maybe Not.

staff, of course — to secure positions. When I catch up with Veena Ramaswamy (HBS ’11) in the student lounge, she’s between interviews for a position in finance. (Word is that this sector, and professional View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services
  • 2013
  • Working Paper

Entrepreneurs, Firms and Global Wealth since 1850

By: G. Jones
This working paper integrates the role of entrepreneurship and firms into debates on why Asia, Latin America and Africa were slow to catch up with the West following the Industrial Revolution and the advent of modern economic growth. It argues that the currently... View Details
Keywords: Institutional Change; Political Economy; Emerging Economies; Developing Countries; Industrial Development; Culture; Human Capital; Economic History; History; Wealth and Poverty; Business History; Emerging Markets; Globalization; Developing Countries and Economies; Service Industry; Service Industry; Service Industry; Latin America; Asia; North and Central America; Africa; South America; Europe
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Jones, G. "Entrepreneurs, Firms and Global Wealth since 1850." Harvard Business School Working Paper, No. 13-076, March 2013.
  • 05 Jun 2006
  • Research & Ideas

Using Competition to Reform Healthcare

business of providing services to patients. (Those who are uncomfortable with the notion of businesses in health care can substitute the term View Details
Keywords: by Michael E. Porter; Health
  • 20 Mar 2008
  • Working Paper Summaries

Sell Side School Ties

Keywords: by Lauren H. Cohen, Andrea Frazzini & Christopher J. Malloy; Financial Services
  • 01 Sep 2003
  • News

Jeanne Jackson

Most Powerful Women in Business.” Based on her experience in retailing and her current service on the boards of global giants Nike and McDonald’s, Jackson says, “Whether you’re in Texas or in China, you must... View Details
Keywords: Deborah Blagg; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • February 1987 (Revised March 2006)
  • Case

Arley Merchandise Corporation

By: William E. Fruhan Jr.
Involves the initial public offering of a firm's stock. The offering includes a money-back guarantee to investors from the issuing firm which comes in the form of a "put" option. Option valuation is thus an important issue in this case. View Details
Keywords: Initial Public Offering; Stocks; Cases; Valuation; Stock Options; Service Industry; Service Industry
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Fruhan, William E., Jr. "Arley Merchandise Corporation." Harvard Business School Case 287-063, February 1987. (Revised March 2006.)
  • 25 Jul 2005
  • Research & Ideas

An Organization Your Customers Understand

customer but every entity that interacts with you in a significant manner."3 This claim is repeated in the book The Customer Is CEO, which defines a customer as "the recipient of any kind of... View Details
Keywords: by Robert Simons
  • August 2001 (Revised October 2001)
  • Case

What a Great Idea

By: Myra M. Hart and Susan Harmeling
Charles "Chic" Thompson has created a successful business as a professional speaker, consultant, and author of two books on creativity. He is challenged to institutionalize his knowledge and brand in an organization that will outlive his involvement. This case examines... View Details
Keywords: Knowledge Management; Entrepreneurship; Management Teams; Organizational Design; Technological Innovation; Technology Adoption; Service Industry; Service Industry
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Hart, Myra M., and Susan Harmeling. "What a Great Idea." Harvard Business School Case 802-030, August 2001. (Revised October 2001.)
  • January 2000 (Revised April 2000)
  • Case

StarMedia: Launching a Latin American Revolution

By: Thomas R. Eisenmann and Jon K Rust
By the fall of 1999, StarMedia had sprinted to a sizable lead in the race to acquire Latin American Internet users. Its pan-regional, horizontal portal was the first to target Spanish- and Portuguese-language speakers on the Internet, registering 1.2 billion page views... View Details
Keywords: Private Ownership; History; Risk Management; Business Cycles; Corporate Entrepreneurship; Infrastructure; Media; Emerging Markets; Cross-Cultural and Cross-Border Issues; Web; Web Services Industry; Web Services Industry
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Eisenmann, Thomas R., and Jon K Rust. "StarMedia: Launching a Latin American Revolution." Harvard Business School Case 800-166, January 2000. (Revised April 2000.)
  • 18 Jul 2016
  • Research & Ideas

Is Greed Ruining Private Equity Firms?

In a first-ever look at the internal economics driving private equity partnerships, Harvard Business School researchers have found that many of these funds can be torn apart by greed among founding partners who take home a much bigger... View Details
Keywords: by Dina Gerdeman; Financial Services; Financial Services
  • 21 Feb 2013
  • Research & Ideas

HBS Research Focuses on Gender Issues and Fixes

adaptation of one professional service firm to an increase in women in the professional workforce and the shifting discourse around gender and work. Research by Lakshmi Ramarajan, Kathleen McGinn, and... View Details
  • May 2021
  • Case

Endeavor Kenya: Building an Entrepreneurial Ecosystem

By: Lynda M. Applegate, Shikhar Ghosh and Christian Godwin
In 2016, Fiona Mungai became Endeavor Kenya’s first managing director. In this role, she helped the organization build its inaugural board and select its first Endeavor entrepreneur, a fintech company called Cellulant. Throughout this process, Mungai observed the power... View Details
Keywords: Business Ventures; Entrepreneurship; Human Resources; Leadership; Leading Change; Management; Growth and Development Strategy; Negotiation; Economy; Markets; Emerging Markets; Network Effects; Relationships; Strategy; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Africa; Kenya
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Applegate, Lynda M., Shikhar Ghosh, and Christian Godwin. "Endeavor Kenya: Building an Entrepreneurial Ecosystem." Harvard Business School Case 821-038, May 2021.
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