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  • 10 Aug 2009
  • Research & Ideas

High Commitment, High Performance Management

to know the truth nor did they develop the type of learning and governance processes that would have enabled truth to speak to power. Journalistic accounts View Details
Keywords: by Martha Lagace
  • 2019
  • Article

Sustaining Open Innovation Through a 'Center of Excellence'

By: Elizabeth E. Richard, Jeffrey R. Davis, Jin Hyun Paik and Karim R. Lakhani
This paper presents NASA’s experience using a Center of Excellence (CoE) to scale and sustain an open innovation program as an effective problem-solving tool and includes strategic management recommendations for other organizations based on lessons... View Details
Keywords: Crowdsourcing; Culture Change; Open Innovation; Center Of Excellence; Collaborative Innovation and Invention; Organizational Culture; Change Management
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  • 9 AM – 4:30 PM EDT, 06 Jun 2023
  • Career Events

Renewal: A Workshop for Work and Life Transition in New York City

workshop from 9:00am-4:30pm on Tuesday, June 6. Career development expert Dr. Tim Butler (Senior Fellow and Faculty Advisor to Career and Professional Development) will... View Details
  • 01 Dec 2000
  • News

Latin America's Decade

development of e-commerce, most agree that the Internet will continue to make steady progress throughout the region. As much as for its commercial potential, the Internet's Latin American proponents are excited by the revolutionary impact... View Details
Keywords: Garry Emmons and Julia Hanna; Latin America; research; infrastructure; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments
  • 16 May 2023

A Conversation with Professor Jeff Bussgang and HBS Alumni on Venture Capital

Wondering how an MBA can help with your professional growth? Learn from Professor Jeff Bussgang and alumni how HBS helps prepare you for a career in Venture Capital. Our alumni panel will feature Sara Choi,... View Details
  • October 2007 (Revised March 2008)
  • Case

Dove: Evolution of a Brand

By: John A. Deighton
Examines the evolution of Dove from functional brand to a brand with a point of view after Unilever designated it as a masterbrand, and expanded its portfolio to cover entries into a number of sectors beyond the original bath soap category. The development causes the... View Details
Keywords: History; Expansion; Marketing Strategy; Social Marketing; Digital Marketing; Brands and Branding; Beauty and Cosmetics Industry; Beauty and Cosmetics Industry
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  • Research Summary

Overview

By: Rob Markey
Most companies' leaders declare their commitment to delivering value to customers. Many have adopted language such as "customer-centric" or "customer-obsessed." Companies that consistently earn top marks for customer loyalty in their industry deliver total shareholder... View Details
Keywords: Customer Base Analysis; Customer Lifetime Value; Customer Experience; Customer Loyalty; Service Profit Chain; Management Accounting; Project Evaluation And Resource Allocation; Customer Value and Value Chain; Customer Satisfaction; Valuation; Customer Focus and Relationships
  • 01 Feb 2000
  • News

Q & A: Laura Liswood and the Council of Women World Leaders

Originally she said that I could interview her only after I'd met with all the other living women presidents. I don't think she believed I could do it! As it turned out, we talked for an hour beyond the allotted time. What did you take away from these interviews? I... View Details
Keywords: Nancy O. Perry
  • January 2015 (Revised December 2015)
  • Case

Mauboussin

By: Anat Keinan, Sandrine Crener and Audrey Azoulay
Mauboussin is a French jewelry brand founded in 1827 in Paris. In the 1920s, the company earned a huge notoriety for capturing the aesthetic and emotional dimension of the Art Deco movement in its design and gained a worldwide reputation for innovation and expertise in... View Details
Keywords: Luxury; Luxury Brand; Luxury Goods; Jewelry; Jewels; Retail; Brand Repositioning; Brand Rejuventation; Brand Positioning; New Market Development; Entry In The US Market; American Jewelry Market; Global Brands; Growth Strategy; Mauboussin; Entrepreneurship; Failure; International Marketing; Organizational Change and Adaptation; Wealth; Marketing Strategy; Expansion; Brands and Branding; Apparel and Accessories Industry; France
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  • 20 Dec 2023
  • Video

Chat GPT for Job Searching Short

  • 20 Mar 2019
  • Working Paper Summaries

In the Shadows? Informal Enterprise in Non-Democracies

Keywords: by Kristin Fabbe, Allison Spencer Hartnett, and Steve L. Monroe
  • 02 Feb 2015
  • Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

develop their own infrastructure first. "We used to say that auto companies, telecoms, and big retailers weren't at risk of disruption within their industries, because there were such high barriers to entry;... View Details
Keywords: by Michael Blanding
  • Web

Poor’s Manual: The Rise of Business Analysts - Railroads and the Transformation of Capitalism | Harvard Business School

source. Poor “play[ed] a major role in the development of one of modern business’s most important ancillary services, the provision of reliable information,” Alfred Chandler notes in his biography Henry Varnum Poor, Business Editor,... View Details
  • Web

Field Course: Value Creation in Small and Medium Firms - Course Catalog

lessons are taught through the lens of Entrepreneurship through Acquistion (EtA), but the lessons learned can be applied to many career paths and jobs. While not a prerequisite, many students who take VCSME... View Details
  • 09 Jun 2023
  • Blog Post

Actions Organizations Can Take to Communicate Their Commitment to Diversity, Equity, Inclusion, and Belonging

conduct focus groups with staff. Key lessons learned from staffing culture and climate data, as well as organizational next steps for continuous diversity improvement, should be shared with both employees... View Details
Keywords: All Industries
  • 08 Jun 2018
  • News

My First Job: Selling Shoes, Surviving Black Monday, and Shaped by Chicken Lenses

grown up in the business all of my career, and when I finished college and came back I was a full-time employee for the first time. After a year or so I was promoted to work under my dad as one of the... View Details
  • 28 Oct 2015
  • Research & Ideas

A Dedication to Creation: India's Ad Man Ranjan Kapur

fascinated by the old British style of operation. And advertising was seen as a glamorous thing” Kapur discusses his years as a developing ad man and eventual executive... View Details
Keywords: by Sean Silverthorne; Advertising
  • 2023
  • Article

Towards Bridging the Gaps between the Right to Explanation and the Right to Be Forgotten

By: Himabindu Lakkaraju, Satyapriya Krishna and Jiaqi Ma
The Right to Explanation and the Right to be Forgotten are two important principles outlined to regulate algorithmic decision making and data usage in real-world applications. While the right to explanation allows individuals to request an actionable explanation for an... View Details
Keywords: Analytics and Data Science; AI and Machine Learning; Decision Making; Governing Rules, Regulations, and Reforms
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  • 06 Dec 2019
  • Blog Post

Moving to the States with My Daughter to Pursue an MBA and Switch Careers

more than halfway through my MBA journey, and I am very happy that I decided to apply two years ago. This past year has been an incredible and full of new learnings for both me... View Details
  • Web

Programs for Organizations

Harvard Business School Executive Education partners with leading organizations to deliver the learning and development solutions they need for successful transformation. Our... View Details