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August 2009 (Revised October 2009)
Case

Indian Railways: Building a Permanent Legacy?

By: Tarun Khanna, Aldo Musacchio and Rachna Tahilyani

Keywords: Government and Politics; Managerial Roles; Size; State Ownership; Performance; Transportation Industry; India

November 2001 (Revised October 2017)
Case

GuestFirst Hotel (A): Customer Loyalty

By: Frances X. Frei and Dennis Campbell

Provides a hotel context in which to explore the link between customer loyalty and financial performance, using four years of hotel data. Challenges students to find the extent of the relationship between loyalty and performance. View Details

Keywords: Motivation and Incentives; Mathematical Methods; Finance; Performance; Relationships; Customer Focus and Relationships; Data and Data Sets; Accommodations Industry

01 Sep 2009
News

Over the Top

pay for poor performance wasn’t just an AIG phenomenon. On Wall Street, it was endemic. Bankers gave themselves nearly $20 billion in 2008 bonuses, even as the economy was spiraling downward and the government was spending billions on... View Details

Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services; Finance; Government

30 May 2016
Blog Post

Meet the HBS Sound Society

the club now boasts over 150 members. What is the mission of Sound Society? Our mission is simple: enhance the HBS experience through music. Our founding team felt that this could be done in three primary ways. One: give students more opportunities to View Details

01 Jun 2016
News

Prima Datarina

were the first company in North America to perform the Mahler, because it requires an extraordinary orchestra and corps of dancers.” It also demands something of the viewer, in a way that more narrative works like The Nutcracker and Swan... View Details

Keywords: Julia Hanna

02 Feb 2009
Research & Ideas

The Success of Persistent Entrepreneurs

working paper, "Performance Persistence in Entrepreneurship". The news that successful experience, or performance persistence, pays off may not be news at all. But HBS researchers were surprised at just how much it does help. Successful... View Details

Keywords: by Sarah Jane Gilbert

January 2023 (Revised April 2024)
Case

First to Fight? Culture, Tradition, and the United States Marine Corps (USMC)

By: Ranjay Gulati, Akhil Iyer and Joel Malkin

Over a history of more than 240 years, the United States Marine Corps has forged a distinct culture and institutional identity centered on its “warrior ethos.” In the wars of American history, Marines fought with uncommon valor, rising to international prominence for... View Details

Keywords: Change Management; Transformation; Talent and Talent Management; Government Administration; Management Practices and Processes; Management Systems; Organizational Change and Adaptation; Organizational Culture; Performance Effectiveness; United States

01 Dec 2002
News

Bad Times for Business

professional athletes, the top performers in any industry — make all the money. That includes the executive market as well. The irony about pay-for-performance is that pay packages had no built-in control for the general rise in all stock... View Details

Keywords: Garry Emmons

01 Sep 2017
News

Ink: Miami’s Dark Neon Era, the Language of Success, and Getting Psyched Up

Review senior editor Daniel McGinn interviews athletes, entertainers, soldiers, and executives to understand the ways in which different people deal with performance anxiety. Then he turns to the research to discover why some of these... View Details

Keywords: April White; Publishing Industries (except Internet); Information

May 2013
Case

Transport Corporation of India (A): The Cross-selling Conundrum

By: V.G. Narayanan and Saloni Chaturvedi

Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details

Keywords: Customer Relationship Management; Business Divisions; Performance; Sales; Transportation Industry; India

June 2000
Background Note

Note on CEO Evaluation

By: Jay W. Lorsch and Katharina Pick

Discusses the trend toward formal evaluations, by boards of directors, of CEO performance. The benefits and challenges of CEO evaluation are discussed and a particular process of CEO evaluation at Dayton Hudson Corp. is described. Teaching Purpose: To introduce issues... View Details

Keywords: Governing and Advisory Boards; Business Processes; Performance; Problems and Challenges; Valuation

Profile

Aline Camargo

Why was earning your MBA at HBS important to you? At HBS I was constantly exposed to a great variety of ideas, projects, studies and events. This intense and diverse environment allowed me to test various skills and discover some of my strengths and weaknesses that I... View Details

Keywords: Consumer Products; Retail; Entertainment / Media

Web

Blog | Social Enterprise | Harvard Business School

Bri... New Venture Competition Announces Social Enterprise Track Semifinalists Margot Dushin 23 Mar 2017 On March 20, the Social Enterprise Initiative announced the sixteen semifinalists for the Social ... Faculty Insights: Performance... View Details

01 Jun 2023
News

Righting the Ship

When Ross Stuckey (PLDA 21, 2016) joined the headquarters of the NAVSEA Warfare Centers as their capital improvement program (CIP) manager in 2016, he was charged with leading divisional managers at each of the NAVSEA WC’s 10 subsidiaries. He also was responsible for... View Details

Keywords: Maureen Harmon

November 2012
Case

Teaming at GE Aviation

By: Rakesh Khurana, Jeffrey Polzer, Willy Shih and Eric Baldwin

Describes the challenges and successes encountered by GE's Aviation business in implementing a teaming work structure and culture in plants across its supply chain. GE Aviation leadership had seen dramatic gains in productivity, quality, and worker satisfaction in... View Details