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      • April 2003 (Revised July 2003)
      • Case

      Nokia and MIT's Project Oxygen

      By: Rebecca Henderson and Nancy Confrey
      Pending developments in wireless networking and in embedded computing present a long-range strategic challenge to Nokia, Inc. This case outlines the ways technology is likely to develop in the next 20 years, briefly describes Nokia's history and strategic positioning,... View Details
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      Henderson, Rebecca, and Nancy Confrey. "Nokia and MIT's Project Oxygen." Harvard Business School Case 703-450, July 2003. (Revised from original April 2003 version.)
      • April 2003 (Revised November 2003)
      • Case

      Tom Tierney's Reflections

      By: Ashish Nanda
      The case writers began taking notes on Thomas (Tom) Tierney's life experiences and the lessons that he has derived from them based on his presentations at several Harvard Business School MBA and executive education seminars during 2000 through 2002. This was followed... View Details
      Keywords: Personal Development and Career
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      Nanda, Ashish, Kelley Elizabeth Morrell, and Monica Mullick. "Tom Tierney's Reflections." Harvard Business School Case 903-127, April 2003. (Revised November 2003.)
      • April 2003 (Revised October 2004)
      • Case

      Novartis: The Challenge of Success (A)

      By: Sandra J. Sucher and Stacy McManus
      Preliminary results from Phase 1 clinical trials of a newly developed compound, STI571, showed that 31 out of 31 patients with chronic myelogenous leukemia (CML) had their blood counts return to normal. In the world of oncology, this was unheard of. This was the... View Details
      Keywords: Decision Making; Health Testing and Trials; Innovation and Invention; Markets; Distribution; Product Development; Production; Problems and Challenges; Research; Research and Development; Complexity; Biotechnology Industry; Pharmaceutical Industry
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      Sucher, Sandra J., and Stacy McManus. "Novartis: The Challenge of Success (A)." Harvard Business School Case 603-043, April 2003. (Revised October 2004.)
      • April 2003 (Revised October 2004)
      • Case

      Novartis: The Challenge of Success (B)

      By: Sandra J. Sucher and Stacy McManus
      When Dr. Daniel Vasella learned of the early Phase 1 trial results, he immediately decided what course of action Novartis would take. Students will be able to examine and assess the concrete steps, and the rationale behind them, that Novartis took in response to this... View Details
      Keywords: Decision Making; Moral Sensibility; Innovation and Invention; Distribution; Product Development; Production; Problems and Challenges; Research and Development; Biotechnology Industry; Pharmaceutical Industry
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      Sucher, Sandra J., and Stacy McManus. "Novartis: The Challenge of Success (B)." Harvard Business School Case 603-044, April 2003. (Revised October 2004.)
      • April 2003 (Revised July 2011)
      • Case

      eBay, Inc. (B)

      By: Stephen P. Bradley and Erin Sullivan
      Updates development at eBay, Inc. through June 2002. View Details
      Keywords: Web Services Industry; Retail Industry
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      Bradley, Stephen P., and Erin Sullivan. "eBay, Inc. (B)." Harvard Business School Case 703-499, April 2003. (Revised July 2011.)
      • April 2003 (Revised April 2006)
      • Case

      Developing Professionals-The BCG Way (A)

      By: Ashish Nanda
      This case provides a brief history of Boston Consulting Group (BCG) and the firm's approach to development and mentorship of its consultants. It also discusses the challenges facing three consultants who are nearing the two-year mark of working at BCG. View Details
      Keywords: Personal Development and Career; Consulting Industry
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      Nanda, Ashish, and Kelley Elizabeth Morrell. "Developing Professionals-The BCG Way (A)." Harvard Business School Case 903-113, April 2003. (Revised April 2006.)
      • April 2003 (Revised June 2003)
      • Case

      Abby Joseph Cohen: A Career Retrospective

      By: Ashish Nanda
      This case provides a career retrospective as of 2003 on Goldman Sachs strategist Abby Joseph Cohen. It reviews Cohen's career path and progress through key decision points. View Details
      Keywords: Decisions; Personal Development and Career
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      Nanda, Ashish, and Kristin Lieb. "Abby Joseph Cohen: A Career Retrospective." Harvard Business School Case 903-118, April 2003. (Revised June 2003.)
      • April 2003
      • Article

      Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited

      By: Mary J. Benner and Michael L. Tushman
      We develop a contingency view of process management's influence on both technological innovation and organizational adaptation. We argue that while process management activities are beneficial for organizations in stable contexts, they are fundamentally inconsistent... View Details
      Keywords: Management; Problems and Challenges
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      Benner, Mary J., and Michael L. Tushman. "Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited." Academy of Management Review 28, no. 2 (April 2003): 238–256. (Winner of Academy of Management Review. Best Paper Award​. Also the 2013 AMR Decade Award winner.)
      • 2003
      • Working Paper

      Internet Companies' Growth Strategies: Determinants of Investment Intensity and Long Term Performance

      By: Thomas R. Eisenmann
      Keywords: Internet and the Web; Growth and Development Strategy
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      Eisenmann, Thomas R. "Internet Companies' Growth Strategies: Determinants of Investment Intensity and Long Term Performance." Harvard Business School Working Paper, No. 03-110, April 2003.
      • spring 2003
      • Article

      Learning How and Learning What: Effects of Tacit and Codified Knowledge on Performance Improvement Following Technology Adoption

      By: Amy Edmondson, Gary P. Pisano, Richard Bohmer and Ann Winslow
      Keywords: Learning; Knowledge; Performance; Technology
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      Edmondson, Amy, Gary P. Pisano, Richard Bohmer, and Ann Winslow. "Learning How and Learning What: Effects of Tacit and Codified Knowledge on Performance Improvement Following Technology Adoption." Decision Sciences 34, no. 2 (spring 2003): 197–223.
      • April 2003
      • Article

      R&D Comes to Services: Bank of America's Pathbreaking Experiments

      By: Stefan Thomke
      Keywords: Research and Development; Service Delivery; Banking Industry
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      Thomke, Stefan. "R&D Comes to Services: Bank of America's Pathbreaking Experiments." Harvard Business Review 81, no. 4 (April 2003). (Translated into German and reprinted in Harvard Business Manager (July 2003))
      • March 2003 (Revised November 2005)
      • Case

      Botswana: A Diamond in the Rough

      By: Laura Alfaro, Debora L. Spar, Faheen Allibhoy and Vinati Dev
      In the years since independence, tiny, landlocked Botswana has gone from being one of the world's poorest nations to becoming a stable, prosperous state, blessed with the highest sustained growth rate in the world. This case highlights the role that foreign direct... View Details
      Keywords: Foreign Direct Investment; Growth and Development Strategy; Economic Growth; Natural Environment; Developing Countries and Economies; Botswana
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      Alfaro, Laura, Debora L. Spar, Faheen Allibhoy, and Vinati Dev. "Botswana: A Diamond in the Rough." Harvard Business School Case 703-027, March 2003. (Revised November 2005.)
      • March 2003 (Revised October 2003)
      • Case

      Campbell Soup Company: Transforming for the 21st Century

      By: Lynda M. Applegate and Jamie Ladge
      In July 2001, Campbell Soup's newly appointed CEO, Douglas R. Conant, addressed a group of Wall Street analysts and unveiled his plan to kick-start growth. His plan called for organizational renewal and revitalization, redesign of core customer-facing processes... View Details
      Keywords: Customer Focus and Relationships; Entrepreneurship; Growth and Development Strategy; Marketing Strategy; Product Marketing; Industry Structures; Production; Supply Chain Management; Competition; Competitive Strategy; Food and Beverage Industry; Food and Beverage Industry; United States
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      Applegate, Lynda M., and Jamie Ladge. "Campbell Soup Company: Transforming for the 21st Century." Harvard Business School Case 803-119, March 2003. (Revised October 2003.)
      • March 2003 (Revised March 2004)
      • Case

      P&G Japan: The SK-II Globalization Project

      By: Christopher A. Bartlett
      Traces changes in P&G's international strategy and structure, culminating in Organization 2005, a reorganization that places strategic emphasis on product innovation rather than geographic expansion and shifts power from local subsidiary to global business management.... View Details
      Keywords: Business Subsidiaries; Trade; Globalization; Global Strategy; Innovation Strategy; Business or Company Management; Beauty and Cosmetics Industry; Beauty and Cosmetics Industry; Hong Kong; Japan; Taiwan; Europe
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      Bartlett, Christopher A. "P&G Japan: The SK-II Globalization Project." Harvard Business School Case 303-003, March 2003. (Revised March 2004.)
      • March 2003 (Revised November 2005)
      • Case

      Trend Micro (A)

      By: Lynn S. Paine and Kim Bettcher
      The founder and CEO of Trend Micro is seeking to develop an effective decision-making process for the company's multicultural executive team as part of his effort to develop a more cohesive and focused global organization. This case describes the company's growth and... View Details
      Keywords: Decision Making; Management Teams; Diversity; Information Technology Industry
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      Paine, Lynn S., and Kim Bettcher. "Trend Micro (A)." Harvard Business School Case 303-065, March 2003. (Revised November 2005.)
      • March 2003
      • Background Note

      Management and Creativity in Television Broadcasting

      By: Rosabeth M. Kanter and Douglas A Raymond
      Management and creativity are sometimes assumed to be unrelated or even conflicting concepts. In the best cases, management controls enable artistic success by gathering resources and providing discipline. However, if pushed too far, the same discipline can stifle... View Details
      Keywords: Governance Controls; Leadership Development; Management; Managerial Roles; Creativity
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      Kanter, Rosabeth M., and Douglas A Raymond. "Management and Creativity in Television Broadcasting." Harvard Business School Background Note 303-108, March 2003.
      • March 2003 (Revised December 2003)
      • Exercise

      Organizational Alignment Exercise

      By: Michael Beer and John J. Gabarro
      Presents an overview of a method for diagnosing and developing an organization's capability to achieve its goals and implement its strategy, with exercises for application. A rewritten version of an earlier exercise. View Details
      Keywords: Organizational Structure; Alignment
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      Beer, Michael, and John J. Gabarro. "Organizational Alignment Exercise." Harvard Business School Exercise 403-075, March 2003. (Revised December 2003.)
      • March 2003 (Revised November 2003)
      • Case

      Resourcery, Ltd.

      By: Richard G. Hamermesh and Feyi A. Boroffice
      Recounts the story of how a successful Nigerian entrepreneur has expanded his systems integration/networking business. He now faces the problem of raising growth capital in a developing country. View Details
      Keywords: Venture Capital; Growth Management; Expansion; Race; Entrepreneurship; Developing Countries and Economies
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      Hamermesh, Richard G., and Feyi A. Boroffice. "Resourcery, Ltd." Harvard Business School Case 803-148, March 2003. (Revised November 2003.)
      • March 2003 (Revised November 2003)
      • Case

      3i Group plc

      By: G. Felda Hardymon, Josh Lerner and Ann Leamon
      Brian Larcombe, CEO of 3i Group, one of the world's largest private equity firms and one of the few publicly listed ones, is deciding how best to use his firm's international network to deliver superior returns to shareholders. This case presents 3i's history and... View Details
      Keywords: Business History; Networks; Private Equity; Growth Management; Global Strategy; Public Ownership; Business and Shareholder Relations; Growth and Development Strategy; Financial Services Industry
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      Hardymon, G. Felda, Josh Lerner, and Ann Leamon. "3i Group plc." Harvard Business School Case 803-020, March 2003. (Revised November 2003.)
      • March 2003 (Revised January 2006)
      • Case

      Threshold Sports

      By: Richard G. Hamermesh and Todd H Thedinga
      Describes the sales, marketing, and operating issues facing Threshold Sports, a small cycling event management company that produces the Pro Cycling Tour. Examines the issues facing the company as it approaches breakeven and attempts to grow the business substantially.... View Details
      Keywords: Growth Management; Bicycle Transportation; Service Delivery; Sports; Bicycle Industry; Service Industry
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      Hamermesh, Richard G., and Todd H Thedinga. "Threshold Sports." Harvard Business School Case 803-134, March 2003. (Revised January 2006.)
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