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Show Results For
- All HBS Web
(11,972)
- People (51)
- News (3,413)
- Research (6,412)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,959)
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- April 1987
- Supplement
Inland Steel Co. Product Policy, Video 3: Customer and Technical Services
By: Benson P. Shapiro and Lawrence B. Levine
Shapiro, Benson P., and Lawrence B. Levine. "Inland Steel Co. Product Policy, Video 3: Customer and Technical Services." Harvard Business School Video Supplement 887-541, April 1987.
- June 1985
- Case
Lex Service PLC (B): The Gate Array Project--First Year of Operations
Hertenstein, Julie H. "Lex Service PLC (B): The Gate Array Project--First Year of Operations." Harvard Business School Case 185-169, June 1985.
- October 2022
- Supplement
Volt Lines: Leading a B2B Service Provider through a Crisis (B)
By: Navid Mojir and Gamze Yucaoglu
Mojir, Navid, and Gamze Yucaoglu. "Volt Lines: Leading a B2B Service Provider through a Crisis (B)." Harvard Business School Supplement 523-038, October 2022.
- May 2022 (Revised July 2022)
- Supplement
AWS and Amazon SageMaker (C): The Commercialization of Machine Learning Services
By: Karim R. Lakhani, Shane Greenstein and Kerry Herman
Lakhani, Karim R., Shane Greenstein, and Kerry Herman. "AWS and Amazon SageMaker (C): The Commercialization of Machine Learning Services." Harvard Business School Supplement 622-087, May 2022. (Revised July 2022.)
- May 2022
- Supplement
AWS and Amazon SageMaker (B): The Commercialization of Machine Learning Services
By: Karim R. Lakhani, Shane Greenstein and Kerry Herman
Lakhani, Karim R., Shane Greenstein, and Kerry Herman. "AWS and Amazon SageMaker (B): The Commercialization of Machine Learning Services." Harvard Business School Supplement 622-086, May 2022.
- Article
Building and Developing the Virtual World: Commercializing Services for Internet Access
By: Shane Greenstein
Greenstein, Shane. "Building and Developing the Virtual World: Commercializing Services for Internet Access." Journal of Industrial Economics 48, no. 4 (December 2000): 391–411.
- December 2003 (Revised April 2004)
- Case
Sherif Mityas at A.T. Kearney (B): Negotiating a Client Service Predicament
By: Ashish Nanda
Supplements the (A) case. View Details
Nanda, Ashish, and Kelley Elizabeth Morrell. "Sherif Mityas at A.T. Kearney (B): Negotiating a Client Service Predicament." Harvard Business School Case 904-035, December 2003. (Revised April 2004.)
- June 2001
- Article
The Potential Downside of Bundling: How Packaging Services Can Hurt Consumption
By: John T. Gourville and Dilip Soman
Keywords: Customers
Gourville, John T., and Dilip Soman. "The Potential Downside of Bundling: How Packaging Services Can Hurt Consumption." Cornell Hotel and Restaurant Administration Quarterly 42, no. 3 (June 2001): 29–37.
- February 2018
- Teaching Note
Still Leading Series—Issues in Transitioning to New Forms of Service Later in Life
By: Rosabeth Moss Kanter, Rakesh Khurana, James Honan and Ai-Ling Jamila Malone
The Still Leading case series includes an introductory note, “Still Leading (A): Issues in Transitioning to New Forms of Service Later in Life” and 10 supplementary cases that cover the transition of highly accomplished and prolific leaders (Hon. Robert McDonald, Hon.... View Details
- July 2023
- Article
Marketplace Scalability and Strategic Use of Platform Investment
By: Jin Li, Gary Pisano, Richard Xu and Feng Zhu
The scalability of a marketplace depends on the operations of the marketplace platform as well as its sellers’ capacities. In this study, we explore one strategy that a marketplace platform can use to enhance its scalability: providing an ancillary service to sellers.... View Details
Li, Jin, Gary Pisano, Richard Xu, and Feng Zhu. "Marketplace Scalability and Strategic Use of Platform Investment." Management Science 69, no. 7 (July 2023): 3958–3975.
- 1999
- Chapter
The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects
By: Roger Hallowell and Leonard A. Schlesinger
- December 2022
- Supplement
The Walt Disney Company Streaming Services (B): Expanding The Product Line
By: Robert J. Dolan
Dolan, Robert J. "The Walt Disney Company Streaming Services (B): Expanding The Product Line." Harvard Business School Supplement 523-048, December 2022.
- October 2022
- Supplement
Volt Lines: Leading a B2B Service Provider through a Crisis (C)
By: Navid Mojir and Gamze Yucaoglu
Mojir, Navid, and Gamze Yucaoglu. "Volt Lines: Leading a B2B Service Provider through a Crisis (C)." Harvard Business School Supplement 523-039, October 2022.
- February 2013
- Teaching Note
Home Essentials: Building a Global Service Business with Local Operations (TN)
By: William R. Kerr
- Forthcoming
- Chapter
Embracing Complexity: Toward Platforms for Integrated Health and Social Service Delivery
By: Andrew Ellner, Christine Pace, Scott S. Lee, Jon Weigel and Paul E. Farmer
Ellner, Andrew, Christine Pace, Scott S. Lee, Jon Weigel, and Paul E. Farmer. "Embracing Complexity: Toward Platforms for Integrated Health and Social Service Delivery ." Chap. 4 in Structural Approaches in Public Health, edited by Marni Sommer and Richard Parker, 47–62. Routledge, 2013.
- March 2012 (Revised October 2021)
- Supplement
V-Cola: Confidential Instructions for Cly Entman Client Services Director, Chikara Advertising
By: Ian Larkin and Hal Movius
Larkin, Ian, and Hal Movius. "V-Cola: Confidential Instructions for Cly Entman Client Services Director, Chikara Advertising." Harvard Business School Supplement 912-045, March 2012. (Revised October 2021.)
- April 2008 (Revised October 2008)
- Supplement
TD Canada Trust (B): Linking the Service Model to the P&L
By: Dennis Campbell and Brent Kazan
Campbell, Dennis, and Brent Kazan. "TD Canada Trust (B): Linking the Service Model to the P&L." Harvard Business School Supplement 108-043, April 2008. (Revised October 2008.)
- February 2007 (Revised April 2013)
- Teaching Note
Phase Zero: Introducing New Services at IDEO (TN) (A) and (B)
By: Amy C. Edmondson
Keywords: Business Growth and Maturation
- August 1986 (Revised January 1989)
- Teaching Note
Population Services International: The Social Marketing Project in Bangladesh, Teaching Note
Teaching Note for (9-586-013). View Details
- June 1998 (Revised November 1998)
- Case
TNT Limited's Logistics Services in Asia (D): Managing the "Asian Contagion"
By: Michael Y. Yoshino, Carin-Isabel Knoop and Cate Reavis
Supplements the (A) case. View Details
Yoshino, Michael Y., Carin-Isabel Knoop, and Cate Reavis. TNT Limited's Logistics Services in Asia (D): Managing the "Asian Contagion". Harvard Business School Case 398-090, June 1998. (Revised November 1998.)