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Show Results For
- All HBS Web
(810)
- People (1)
- News (170)
- Research (532)
- Events (3)
- Multimedia (3)
- Faculty Publications (369)
- 26 Feb 2019
- Blog Post
Forget Cash. Here Are Better Ways to Motivate Employees
on how best to reward their workers in ways that will bring them greater job satisfaction and motivate them to work harder. When recruiting, emphasize benefits Talking up a job’s perks, such as flexible work schedules and skill training,... View Details
Keywords: All Industries
- 01 Oct 1999
- News
Eight Among Many: Charles W. ("Bill") Cassell
graduate school, earned a master's in education, and is currently substitute teaching in anticipation of a full-time position. As the father of now seven-year-old Alex, Cassell has already found satisfaction contributing to his son's... View Details
Keywords: Eileen McCluskey
- July 22, 2024
- Article
Why People Resist Retirement
Research suggests making the decision to retire means grappling with three psychological issues. First, identity issues can loom large for any deeply engaged professional. Even a small step away from a career can make a person wonder who they are without it. Second,... View Details
Amabile, Teresa M. "Why People Resist Retirement." Harvard Business Review Digital Articles (July 22, 2024).
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
Image by Edmon de Haro The US Postal Service prides itself on delivering through rain, sleet, and snow—but what about serious debt? After 11 straight years of losses and declining first-class mail volumes, the USPS saw one glimmer of hope in 2017: an 11.8 percent... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
illustration by Taylor Callery illustration by Taylor Callery Artificial intelligence is not a replacement for the human brain. At least not yet. “That is decades away,” says Rudina Seseri (MBA 2005), answering one of the most common questions she hears. As cofounder... View Details
Keywords: April White
- 01 Sep 2003
- What Do You Think?
To Whom Should Boards be Accountable?
corporate managers and directors must first be accountable to and for the satisfaction of customers, the loyalty and opportunities for growth of employees [and others] ..." How does this play out in the consideration of bids for a... View Details
Keywords: by James Heskett
- 21 May 2007
- Research & Ideas
Fixing the Marketing-CEO Disconnect
problem is that these managers don't know what metrics to measure or how to interpret the results. They may collect all manner of plausible marketing-performance metrics, from customer satisfaction to retention, but if these can't be... View Details
Keywords: by Sean Silverthorne
- 15 Jun 2021
- News
In My Humble Opinion: Building Blocks
Italian, but I didn’t know Portuguese and thought learning it on Duolingo would feed my curiosity during lockdown. I love the satisfaction of high-fiving the owl when I’ve done my lesson.” Snack size: “I’m 6’10” and about 230 pounds, so... View Details
- Profile
David Gellis
mission'," David says. "I found that the things I liked about journalism and a hunger for the larger issues were all in health care. I could have the satisfaction of making a difference in individual lives while looking at... View Details
- 17 Mar 2017
- News
Clare B. Hawthorne (MBA 2012)
thread in my experiences was satisfaction in fixing things that were broken and creating efficiencies and processes.” While at HBS, she talked with alumni, professors, and classmates, and ultimately concluded that human resources aligned... View Details
- February 2016 (Revised February 2020)
- Teaching Note
Oberoi Hotels: Train Whistle in the Tiger Reserve
By: Ryan W. Buell and Ananth Raman
Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world. The case considers the challenge of how an organization with a standardized service model can repeatedly delight... View Details
Keywords: Service Quality; Service Management; Service Quality Competition; Customer Management; Customer Service Excellence; Employee Empowerment; Employee Engagement; Employee Training; Hospitality; Hotel Industry; Service Delivery; Service Operations; Customer Satisfaction; Employees; Training; Quality; Accommodations Industry; India
- August 2010 (Revised November 2020)
- Module Note
Integrating Around the Job to Be Done
By: Clayton Christensen, Rory McDonald, Laura E Day and Shaye Roseman
Unlike traditional market segmentations that are based on a correlation of product sales or service with the attributes of the purchaser (such as age, gender, income level, and education level), jobs-based segmentation seeks to understand the causal roots of... View Details
Keywords: Integration Planning; Jobs; Market Segmentation; Customer Satisfaction; Marketing; Jobs and Positions; Marketing Strategy; Segmentation; Integration; Planning
Christensen, Clayton, Rory McDonald, Laura E Day, and Shaye Roseman. "Integrating Around the Job to Be Done." Harvard Business School Module Note 611-004, August 2010. (Revised November 2020.)
- 14 Mar 2023
- News
8 Best Practices for Creating a Compelling Customer Experience
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
and retraining, and employee satisfaction surveys periodically measure how well the company is meeting its stated goals. “Today, as I travel around the country, it’s what binds us together,” says Rogers. “We really practice what we... View Details
- June 2011
- Article
The Paradox of Excellence
By: Thomas J. DeLong and Sara DeLong
Why is it that so many smart, ambitious professionals are less productive and satisfied than they could be? We argue that it's often because they're afraid to demonstrate any sign of weakness. They're reluctant to ask important questions or try new... View Details
Keywords: Employees; Innovation and Invention; Strength and Weakness; Performance Productivity; Risk and Uncertainty; Motivation and Incentives; Satisfaction
DeLong, Thomas J., and Sara DeLong. "The Paradox of Excellence." Harvard Business Review 89, no. 6 (June 2011).
- 23 Apr 2019
- Blog Post
HBS Shares Their Favorite Books for HR Leaders
self-reflection, and best practices to help managers lead their teams effectively and find satisfaction in their roles. Have you managed teams for years? Are you mentoring a manager? Onboarding a new manager? Regardless of experience,... View Details
Keywords: All Industries
- 20 Sep 2007
- Research & Ideas
How to be a Customer
How-to books targeting customers often focus on how to game the system, how to return the cocktail dress on Monday after you've worn it once on Saturday, how to exploit manufacturer warranties and satisfaction guarantees (often,... View Details
Keywords: by John Quelch
- Profile
Shantanu Rege
a clearer understanding of the issues." New ideas about leadership After a semester at HBS, Shantanu's ideas about leadership have changed. "Before, I thought of it as achieving success. But now I think in terms of personal View Details
- Profile
Ameel Somani
structures," he says, "I had to consider competitive position and how we'd grow going forward." Combining passions Despite his satisfaction with investment banking, one important area remained unfulfilled: helping others.... View Details
- Web
Special Assistant to the CEO | Social Enterprise | Harvard Business School
he wants to “gain more satisfaction regarding connections made and knowledge gained in the development landscape of Detroit and cities like it. I was born and raised in Detroit. I see this a great jump-off point for a career in... View Details