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  • February 1994
  • Case

Xerox Corp.: The Customer Satisfaction Program (B)

Citation
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Related
Menezes, Melvyn A. "Xerox Corp.: The Customer Satisfaction Program (B)." Harvard Business School Case 594-110, February 1994.
  • July 1985 (Revised February 1992)
  • Case

Workbench (B): Assessment of the Franchising Program

By: Walter J. Salmon
Keywords: Franchise Ownership
Citation
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Related
Salmon, Walter J. "Workbench (B): Assessment of the Franchising Program." Harvard Business School Case 586-019, July 1985. (Revised February 1992.)
  • 01 Jul 2009
  • News

Harvard program targets diversity at highest levels

  • 13 Jun 2023

MBA Program & Admissions Virtual Information Session

This online information session will be hosted by a member of the MBA Admissions Office and will include a short presentation on the HBS MBA experience, admissions process, and financial aid offerings. The information session is primarily Q&A based, please review our... View Details
  • 16 May 2023

MBA Program & Admissions Virtual Information Session

This online information session will be hosted by a member of the MBA Admissions Office and will include a short presentation on the HBS MBA experience, admissions process, and financial aid offerings. The information session is primarily Q&A based, please review our... View Details
  • 13 Dec 2022

MBA Program & Admissions Virtual Information Session

This online information session will be hosted by a member of the MBA Admissions Office and will include a short presentation on the HBS MBA experience, admissions process, and financial aid offerings. The information session is primarily Q&A based, please review our... View Details
  • 15 Nov 2022

MBA Program & Admissions Virtual Information Session

This online information session will be hosted by a member of the MBA Admissions Office and will include a short presentation on the HBS MBA experience, admissions process, and financial aid offerings. The information session is primarily Q&A based, please review our... View Details
  • 06 Sep 2022

MBA Program & Admissions Virtual Information Session

This online information session will be hosted by a member of the MBA Admissions Office and will include a short presentation on the HBS MBA experience, admissions process, and financial aid offerings. The information session is primarily Q&A based, please review our... View Details
  • 01 Sep 2022

MBA Program & Admissions Virtual Information Session

This online information session will be hosted by a member of the MBA Admissions Office and will include a short presentation on the HBS MBA experience, admissions process, and financial aid offerings. The information session is primarily Q&A based, please review our... View Details
  • 14 Apr 2022

MBA Program & Admissions Virtual Information Session

This online information session will be hosted by a member of the MBA Admissions Office and will include a short presentation on the HBS MBA experience, admissions process, and financial aid offerings. The information session is primarily Q&A based. View Details
  • 26 Jan 2022

MBA Program & Admissions Virtual Information Session

This online information session will be hosted by a member of the MBA Admissions Office and will include a short presentation on the HBS MBA experience, admissions process, and financial aid offerings. The information session is primarily Q&A based. View Details
  • 12 Feb 2020

Peek Program Chat at Georgia State University

Join this informal chat to hear directly from a past Peek participant and learn more about the residential educational experience designed for college students to gain knowledge and insight into the MBA degree. View Details
  • 29 Mar 2019

Peek Program Chat at Michigan State University

Join this informal chat to hear directly from a past Peek participant and learn more about the residential educational experience designed for college students to gain knowledge and insight into the MBA degree. View Details
  • 28 Mar 2019

Peek Program Chat at Mount Holyoke College

Join this informal chat to hear directly from a past Peek participant and learn more about the residential educational experience designed for college students to gain knowledge and insight into the MBA degree. View Details
  • 22 Nov 2018

Life at HBS Program Chat in Sydney

Join local alumni to learn more about life at HBS which includes the renowned case method, the section experience, and the professional development opportunities available for students. View Details
  • 07 Sep 2022
  • Video

Program Preview: Leading in the Digital Era

  • May 1982 (Revised April 1984)
  • Background Note

Note on the TV Advertising Programming Controversy--1981

Citation
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Goodpaster, Kenneth E. "Note on the TV Advertising Programming Controversy--1981." Harvard Business School Background Note 382-160, May 1982. (Revised April 1984.)
  • March 1994
  • Supplement

Bose Corp.: The JIT II Program (C)

By: Roy D. Shapiro and Bruce Isaacson
Supplements the (A) case. View Details
Keywords: Electronics Industry
Citation
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Related
Shapiro, Roy D., and Bruce Isaacson. "Bose Corp.: The JIT II Program (C)." Harvard Business School Supplement 694-003, March 1994.
  • March 1994
  • Supplement

Bose Corp.: The JIT II Program (B)

By: Roy D. Shapiro and Bruce Isaacson
Supplements the (A) case. View Details
Keywords: Electronics Industry
Citation
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Related
Shapiro, Roy D., and Bruce Isaacson. "Bose Corp.: The JIT II Program (B)." Harvard Business School Supplement 694-002, March 1994.
  • February 1994
  • Case

Xerox Corp.: The Customer Satisfaction Program (A)

A rewritten version of an earlier case, Xerox Corp.: The Customer Satisfaction Program. Does not provide an update and no new content is added. The new (A) and (B) case structure merely isolates the service guarantee issue. View Details
Keywords: Machinery and Machining; Customer Satisfaction
Citation
Educators
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Related
Menezes, Melvyn A. "Xerox Corp.: The Customer Satisfaction Program (A)." Harvard Business School Case 594-109, February 1994.
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