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- All HBS Web
(2,512)
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- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
Frei is the UPS Foundation Professor of Service Management at HBS and is the author of Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You. Joseph Fuller: Focus on doing what is possible The most important impact... View Details
Keywords: by Dina Gerdeman
- 05 Sep 2012
- First Look
First Look: September 5
small. One subset of "non-traditional" credit unions have been able to expand as a result of looser field of membership requirements and expanded product and service offerings through the use of corporate credit unions and... View Details
Keywords: Sean Silverthorne
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
higher prices," says Frank V. Cespedes, a senior lecturer at Harvard Business School, who spent 12 years running a professional services firm. That's right. Higher prices, not lower. “Competing on price... View Details
- 03 Mar 2008
- First Look
First Look: March 4, 2008
because their market power allows them to charge higher service fees than domestic banks. Download the paper: http://www.hbs.edu/research/pdf/05-025.pdf Cases & Course MaterialsThe Armstrong Investigation Harvard Business School... View Details
Keywords: Martha Lagace
- 03 Mar 2003
- What Do You Think?
Are Conditions Right for the Next Accounting Scandal?
increased use of more narrowly focused professional accounting "boutiques," suggests that "what the industry really needs is more objectivity and innovation—not a larger tribe of 800-pound gorillas." In retrospect,... View Details
- 14 Jan 2014
- First Look
First Look: January 14
Business School Case 212-010 Adaptive Engineering, LLC The owner and CEO of Adaptive Engineering was facing an important decision: should he focus on rebuilding its core professional services business, which... View Details
Keywords: Sean Silverthorne
- 10 Apr 2012
- First Look
First Look: April 10
Abstract All teams would like to think they do their best work when the stakes are highest-when the company's future or their own rests on the outcome of their projects. But too often something else happens. In extensive studies of teams at View Details
Keywords: Carmen Nobel
- 22 Aug 2011
- Research & Ideas
Getting to Eureka!: How Companies Can Promote Creativity
receive ideas that are different." “You need to start engaging people from different cultures in a more intense way"—Roy Chua Chua confirmed that belief with a pair of studies that linked the cultural diversity of participants' View Details
Keywords: by Michael Blanding
- 01 Sep 2015
- First Look
First Look -- September 1, 2015
is subject to isomorphic pressures, which cannot be completely explained by industry affiliation or peer group membership. Inter-firm professional network connections, such as board interlocks and compensation consultants, provide means... View Details
Keywords: Sean Silverthorne
- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
actually built by these firms? Many would argue that answers to these questions are irrelevant. As long as services are performed and products manufactured, they say, such organizational configurations are beneficial. They allow companies... View Details
- 03 Mar 2003
- Research & Ideas
The Ingredients of a Deal Disaster
Experienced negotiators are generally comfortable working out the terms of an economic contract: They bargain for the best price, haggle over equity splits, and iron out detailed exit clauses. But these same seasoned professionals often... View Details
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
gamification techniques to engage and motivate employees to learn. This study empirically examines the performance consequences of gamified training by conducting a field experiment in a professional View Details
Keywords: Dina Gerdeman
- 28 Oct 2008
- First Look
First Look: October 28, 2008
the parts of Africa that have a heavy disease incidence. MTV has developed a DNA of public service announcements that it claims are of central relevance to its high-risk customer base. How core is this to the strategy of a for-profit firm... View Details
Keywords: Martha Lagace
- 14 Mar 2017
- First Look
First Look at New Research, March 14
imposing costs on marginal ones. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52388 Why and How Investors Use ESG Information: Evidence from a Global Survey By: Amel-Zadeh, Amir, and George Serafeim Abstract—Using survey data from a sample of senior... View Details
Keywords: Sean Silverthorne
- 26 Jul 2011
- First Look
First Look: July 26
threat responses and their implications for research on identity dynamics within organizations. Working PapersThe Impact of Supplier Reliability Tracking on Customer Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman... View Details
Keywords: Sean Silverthorne
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
Cuddy, operating a relatively large device inspires more assertive behavior than working on a small one. Hiding From Managers Can Increase Your Productivity Ethan S. Bernstein explains why decreasing workplace transparency can increase productivity. Creating a Positive... View Details
Keywords: by Staff
- 25 Feb 2014
- First Look
First Look: February 25
supply chain auditors. We find evidence that their reporting practices are shaped by an array of social factors, including an auditor's experience, gender, and professional training; ongoing relationships between auditors and audited... View Details
Keywords: Sean Silverthorne
- 31 May 2011
- First Look
First Look: May 31
analyze all questions and answers from the inception of the Google Answers service through November 2003, and I find notable trends in answerer behavior: more experienced answerers provide answers with the characteristics askers most... View Details
Keywords: Sean Silverthorne
- 03 May 2004
- Research & Ideas
Business History around the World
although research on this topic has often focused on high technology manufacturing companies, I have written extensively on the service sector, on business groups and alliances rather than hierarchical corporations, and on the different... View Details
Keywords: by Cynthia Churchwell
- 24 Aug 2016
- Research & Ideas
Can Obamacare Be Saved?
providers to improve services to Americans. Source: gpointstudio In 2015, there was an average of 6.9 plans to choose from in each state. This fell to 6.5 in 2016, and even before Aetna's decision, the Kaiser Family Foundation projected... View Details