pandemics - Publications - Faculty & Research

30 Apr 2020
Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details

Keywords: by Danielle Kost; Energy

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

strategy? Because the only two levers leaders have in their absence are the culture and how well [their employees] understand the strategy. Senz: Has the pandemic altered your view of leadership and what it takes to succeed as a leader?... View Details

Keywords: by Kristen Senz

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

Startup Marketplace for Used Furniture The Twofold Effect of Customer Retention in Freemium Settings Beyond Pajamas: Sizing Up the Pandemic Shopper Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Rachel Layne

March 2024
Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern

Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details

Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry

Citation

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01 Feb 2023
What Do You Think?

Will Hybrid Work Strategies Pull Down Long-Term Performance?

(iStockphoto/AndreyPopov) Remote work has always been an essential part of economic activity. Some people work from home, some work from anywhere, and some work where customers need them. But the COVID-19 pandemic gave rise to both... View Details

Keywords: by James Heskett

05 May 2020
Research & Ideas

China Tariffs and Coronavirus a Double Hit to American Retailers

Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact Center (Harvard Business School) How to Make Furloughs More Humane (Harvard Business Review) Coaching Your Team Through Uncertain Times (Harvard Business Review)... View Details

Keywords: by Michael Blanding

05 Jun 2023
What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

infrastructure (support systems).” They have accounted for a substantial portion of the output and productivity of the world’s most developed economies. Now the anxious achievers occupying many leadership positions are confronted with a Gen Z that has been introduced... View Details

Keywords: by James Heskett

21 Sep 2021
Office Hours

Readers Ask: How Can I Gain Power and Influence?

The global COVID-19 pandemic has shifted power dynamics not only within today’s historically tight job market, where workers have an unprecedented level of choice and control, but also within households, organizations, and society as a... View Details

Keywords: by Kristen Senz

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

that put some control in the hands of the consumer are growing in popularity, and not just for dining. Sites like Tripadvisor for travel and Glassdoor for employment publish millions of reviews that hold businesses accountable and boost revenue and bookings for... View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

Benioff has long espoused the need for a more equitable economic system and has stated that the current pandemic “is a tremendous opportunity for all CEOs and all businesses to really put their resources right out there and say, 'We're... View Details

Keywords: by Boris Groysberg and Sarah Abbott

07 May 2020
Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

The COVID-19 pandemic has profoundly influenced the lives of most people on the planet. It has changed daily activities; something as simple as a walk in the park is perceived very differently now. The same is true for businesses. Many... View Details

Keywords: by Hong Luo and Alberto Galasso

12 Oct 2022
Research & Ideas

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

and 334,906 reviews in New York City, one of Airbnb’s major markets. Using reviews as a proxy for bookings, the researchers tracked reviews for the year before and the year after the pandemic began. They turned to NamePrism, a publicly... View Details

Keywords: by Pamela Reynolds; Technology; Travel

28 Mar 2023
Research & Ideas

The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

Early in the COVID-19 pandemic, the US Food and Drug Administration faced the task of convincing a skeptical public of the safety of new vaccines when the agency began authorizing them for emergency use less than a year after the pandemic... View Details

Keywords: by Kasandra Brabaw; Pharmaceutical

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

last spring, at the height of pandemic lockdowns. And before the pandemic, social media use had been flat for four years as these advertising channels became more cluttered and distrusted, offering marketers diminishing returns. “Managers... View Details

Keywords: by Kristen Senz

23 Nov 2021
Research & Ideas

The Vinyl Renaissance: Take Those Old Records Off the Shelf

so rapidly over the past 18 months of being home-bound by the pandemic that many of the world’s pressing plants are backed up with orders until 2023. The Harvard Gazette spoke with Caren Kelleher, a 2010 Harvard Business School graduate... View Details

Keywords: by Christine Pazzanese, Harvard Gazette; Music

11 Apr 2022
Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

work? What are the micro indignities that you are experiencing or observing? Then go through these indignities and try to convert some of them to dignities. Start with the ones that are going to make everyone better off. Sometimes the answer might be office chairs:... View Details

Keywords: by Jen McFarland Flint

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

The pandemic is winding down, and the world is moving toward an endemic approach. In the world's COVID-19 epicenter, New York City, businesses, restaurants, and Broadway have reopened now that 4 million New Yorkers have been vaccinated.... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

10 Feb 2023
Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

initiatives; and analyzing the effect of the pandemic on small businesses. “What we wanted to do was zoom out and say: How cost effective are these interventions as a whole?” Chatting with Facebook’s Wernerfelt near the beginning of the... View Details

Keywords: by Scott Van Voorhis; Health; Technology

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

at the end of the first week and at the end of the first month. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact Center (Harvard Business School) How to Make Furloughs... View Details

Keywords: by Boris Groysberg

January 2021 (Revised February 2021)
Case

Carnival Corporation: Cruising Through COVID-19

By: Stuart C. Gilson and Sarah Abbott

In March 2020, in response to the global pandemic, the cruise industry ceased operations. Carnival was the largest cruise line operator in the world, and CEO Arnold Donald and his management team worked to position the company to survive. They slashed operating... View Details