intelligence - Publications - Faculty & Research

11 Oct 2024
Research & Ideas

How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses

The world’s refugee population has exploded over the last decade, straining the resources of international resettlement agencies as staff struggle to keep up with manually matching millions of refugees and asylum seekers to host countries. Artificial View Details

Keywords: by Ben Rand; Technology; Information Technology

09 Oct 2018
First Look

New Research and Ideas, October 9, 2018

Harvard Business School 519-017 Tailor Brands: Artificial Intelligence-Driven Branding Using proprietary artificial intelligence technology, startup Tailor Brands set out to democratize branding by allowing small businesses to create... View Details

Keywords: Dina Gerdeman

27 Jun 2024
Research & Ideas

Gen AI Marketing: How Some 'Gibberish' Code Can Give Products an Edge

Himabindu Lakkaraju, an assistant professor at Harvard Business School. The study is one of the first to explore the ethics of repositioning content to influence query results produced by LLM applications such as ChatGPT, Google Gemini, Claude, and other artificial... View Details

Keywords: by Ben Rand; Technology

11 Dec 2018
First Look

New Research and Ideas, December 11, 2018

entered into a romantic relationship with a high-ranking German intelligence officer. Subsequently, Chanel herself became an intelligence operative for the Nazis. The case ends with Chanel in Switzerland in... View Details

Keywords: Dina Gerdeman

28 Oct 2024
Op-Ed

Latino Voters Have Grown More Politically Divided. That’s Not Surprising.

Like: Election 2024: Why Demographics Won't Predict the Next President Election 2024: What's at Stake for Business and the Workplace? How Politics Drives Business Decisions in a Polarized Nation Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Richard Calvo, Vincent Pons, and Jesse M. Shapiro

05 Sep 2000
What Do You Think?

Whither the Information Economy?

happens then? Will it, like the German intelligence in World War II when it was fed massive amounts of both incorrect and correct information by the British, simply grind to a halt? Or will this just create a growing market for thus far... View Details

Keywords: by James Heskett

10 Sep 2024
Research & Ideas

What Happens When Business Owners Turn to ChatBots for Advice

AI can help you become a better writer, coder, and researcher. But can the powerful technology boost business acumen and economic performance? Sort of, says a recent study. An experimental artificial intelligence (AI) mentor designed to... View Details

Keywords: by Ben Rand

17 Dec 2001
Research & Ideas

Enterprising Women

intelligence and adopt the more "feminine" traits of compassion and empathy required by the September 11 terrorist attacks. "If you don't have emotional intelligence, your employees will leave you," said Lewis.... View Details

Keywords: by Julia Hanna

08 Aug 2023
Research & Ideas

The Rise of Employee Analytics: Productivity Dream or Micromanagement Nightmare?

other fields, including professional sports. Artificial intelligence (AI) is also having its moment, with the rise of ChatGPT and the ripples through the tech and content worlds that it continues to generate. Some big data projects have... View Details

Keywords: by Ben Rand

20 Jun 2012
Lessons from the Classroom

Teaching Leadership: What We Know

consolidate and share such potential. Exciting advances in related fields such as brain research, identity, ethics, adult development, communications, positive psychology, human intelligence and educational theory require a single source... View Details

Keywords: by Scott A. Snook, Rakesh Khurana & Nitin Nohria; Education

07 Jun 2017
Research & Ideas

How an African History Scholar Became a Modern Righter of Wrongs

Elkins and her students spent considerable time, before and during their immersion in Cape Town, unpacking cultural and contextual knowledge specific to South Africa, including its apartheid legacies. “Making students aware of this contextual View Details

Keywords: by Carmen Nobel

01 Oct 2001
What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

the best tank operators can make better, more timely decisions than their superiors—but only under certain conditions. First, frontline tank commanders have to have the intelligence and judgement to sort through a heavy load of... View Details

Keywords: by James Heskett

23 Jun 2021
Research & Ideas

One More Way the Startup World Hampers Women Entrepreneurs

to female consumers. An app that allows pregnant women to request a seat on public transport, for example, was rated more than 99 percent female-focused, while an app using artificial intelligence to help managers with diversity was rated... View Details

Keywords: by Michael Blanding

31 Jul 2014
Research & Ideas

A Scholarly Crowd Explores Crowdsourcing

spectrum, self-correcting to neutral bias only after hundreds if not thousands of revisions over long periods of time. Their paper, still in development, is titled Does Collective Intelligence Create More Biases Than Experts? Evidence... View Details

Keywords: by Sean Silverthorne

06 Mar 2006
What Do You Think?

The China Dilemma for U.S. Firms: Comply, Resist, or Leave?

not see any threat or moral hazard when the service provider makes clear to its customer the potential threat of use or sharing of the information by the intelligence or other authorities. Forewarned is forearmed. . . . As in Buddhist... View Details

Keywords: by James Heskett; Technology

01 Oct 2024
Research & Ideas

How Politics Drives Business Decisions in a Polarized Nation

How Partisan Politics Play Out in American Boardrooms What the Rise of Far-Right Politics Says About the Economy in an Election Year Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: HBSWK with asset generated by Midjourney, an... View Details

Keywords: by Jay Fitzgerald

26 Sep 2024
HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

What would Aristotle think about self-driving cars? As the abilities of artificial intelligence systems to automate complex tasks accelerate, warnings about the dangers of outsourcing life-and-death decisions to machines are pumping the... View Details

Keywords: by Tom Quinn; Auto; Technology

15 Jan 2018
Research & Ideas

A Better Business Model for Fighting Cancer

providing incentives and protecting proprietary information as needed—then leveraging the latest in artificial intelligence and machine learning through entities such as GNS Healthcare and IBM’s Watson to find an answer. Clinical trials... View Details

Keywords: by Julia Hanna; Health; Pharmaceutical

06 Oct 2014
Research & Ideas

Why Businesses Need a Language Strategy

mediated through communication channels like email, there are going to be challenges. However, if you have people who are intelligent about language, know how to manage, and know how to think about it at all levels in an organization, it... View Details

Keywords: Re: Tsedal Neeley

13 Nov 2000
Research & Ideas

Managing to Learn: How Companies Can Turn Knowledge into Action

espoused behavior. Together, these problems conspire to undermine learning and reduce its effectiveness." Garvin also describes three distinct modes that successful learning organizations have adopted: intelligence gathering and... View Details

Keywords: by Laurie Joan Aron

Publications