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  • 2003
  • Other Teaching and Training Material

Eight Imperatives for Leaders in a Networked World: E-Governance

By: L. M. Applegate and J. Mechling
Keywords: Leadership Development; Information Infrastructure; Governance
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Applegate, L. M., and J. Mechling. "Eight Imperatives for Leaders in a Networked World: E-Governance." Cambridge: John F. Kennedy School of Government, 2003. Electronic. (Online course.)
  • May 1997
  • Teaching Note

Product Development Performance, Instructor's Note

By: Marco Iansiti
Focuses on what constitutes product development performance and how it is assessed. Performance, as explained in both the note and in the materials for this three-session module, refers to the performance of both the product and the organizational process producing it.... View Details
Keywords: Management Practices and Processes; Infrastructure; Product Development; Production; Performance Evaluation
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Iansiti, Marco. "Product Development Performance, Instructor's Note." Harvard Business School Teaching Note 697-108, May 1997.
  • 22 Sep 2010
  • Working Paper Summaries

The Task and Temporal Microstructure of Productivity: Evidence from Japanese Financial Services

Keywords: by Bradley R. Staats & Francesca Gino; Banking
  • January 1989
  • Background Note

Managing Information Technology: Communications Networks

By: James I. Cash Jr. and Thomas H. Davenport
Keywords: Management; Information Technology; Information Infrastructure
Citation
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Cash, James I., Jr., and Thomas H. Davenport. "Managing Information Technology: Communications Networks." Harvard Business School Background Note 189-131, January 1989.
  • December 1987 (Revised January 1988)
  • Background Note

Managing Information Technology: Telecommunications and Computer Networks

By: Lynda M. Applegate
Keywords: Information Technology; Management; Information Infrastructure
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Applegate, Lynda M. "Managing Information Technology: Telecommunications and Computer Networks." Harvard Business School Background Note 188-033, December 1987. (Revised January 1988.)
  • 1999
  • Other Unpublished Work

Private Investment in Infrastructure: Managing Non-commercial Risk

By: L. T. Wells Jr.
Keywords: Risk Management; Investment; Infrastructure
Citation
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Wells, L. T., Jr. "Private Investment in Infrastructure: Managing Non-commercial Risk." World Bank, September 1999.
  • July 2019
  • Case

Instabeat—One More Lap?

By: Shikhar Ghosh, Nicole Tempest Keller and Alpana Thapar
This case follows Lebanese entrepreneur, Hind Hobeika, an engineer and competitive swimmer who spends seven years trying to launch a wearable heartrate monitor and motion sensor to help swimmers track their performance while swimming. While the Beirut-based... View Details
Keywords: Startup; Manufacturing; Prototyping; Female Protagonist; Business Startups; Decision Making; Entrepreneurship; Information Infrastructure; Information Technology; Design; Organizational Culture; United States; Lebanon
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Ghosh, Shikhar, Nicole Tempest Keller, and Alpana Thapar. "Instabeat—One More Lap?" Harvard Business School Case 820-005, July 2019.
  • May 2016 (Revised March 2017)
  • Teaching Note

The Road to Kolkata: NH-34 and PPP in India

By: Sid Yog and Ben Eppler
It is May 2014 and construction of road NH-34 has been fraught with difficulties, but HCON CEO Arjun Dhawan can see the light at the end of the tunnel. Land acquisition is finally nearing completion throughout the entire stretch, and one parcel is almost ready to begin... View Details
Keywords: Private Ownership; Partners and Partnerships; Construction; Emerging Markets; Infrastructure; Public Ownership; Construction Industry; India
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Yog, Sid, and Ben Eppler. "The Road to Kolkata: NH-34 and PPP in India." Harvard Business School Teaching Note 216-065, May 2016. (Revised March 2017.)
  • December 2012
  • Supplement

Jefferson County (C): Subsequent Issuance

By: Daniel Bergstresser and Randolph B. Cohen
Jefferson County, Alabama, faces an EPA mandate requiring sewer system upgrades. How will they finance the upgrades? What consequences will follow? View Details
Keywords: Local Government; Political Process; Bankruptcy; Debt Management; Financial Planning; Urban Development; Environmental Sustainability; Infrastructure; Government and Politics; Borrowing and Debt; Alabama
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Bergstresser, Daniel, and Randolph B. Cohen. "Jefferson County (C): Subsequent Issuance." Harvard Business School Supplement 213-058, December 2012.
  • December 2012
  • Supplement

Jefferson County (B): Borrowing in March 1997

By: Daniel Bergstresser and Randolph B. Cohen
Jefferson County, Alabama faces an EPA mandate requiring sewer system upgrades. How will they finance the upgrades? What consequences will follow? View Details
Keywords: Local Government; Political Process; Bankruptcy; Debt Management; Financial Planning; Urban Development; Environmental Sustainability; Infrastructure; Government and Politics; Borrowing and Debt; Alabama
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Bergstresser, Daniel, and Randolph B. Cohen. "Jefferson County (B): Borrowing in March 1997." Harvard Business School Supplement 213-057, December 2012.
  • July 2000 (Revised April 2011)
  • Supplement

Greeley Hard Copy, Portable Scanner Initiative (B)

By: Michael L. Tushman and Daniel Radov
Supplements the (A) case. View Details
Keywords: Production; Product Development; Information Infrastructure; Business Divisions; Organizational Structure
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Tushman, Michael L., and Daniel Radov. "Greeley Hard Copy, Portable Scanner Initiative (B)." Harvard Business School Supplement 401-004, July 2000. (Revised April 2011.)
  • August 3, 2022
  • Article

How Will Amazon Approach U.S. Primary Care?

By: Robert S. Huckman and Bradley Staats
Amazon has a playbook for reinventing businesses that it enters. It includes simplifying processes, experimenting to determine which new approaches work best, and continuously recombining its existing assets to come up with a better way to do things. It is likely to... View Details
Keywords: Amazon; Health Care; Technology; Primary Care; Health Care and Treatment; Information Infrastructure; Health Industry; Technology Industry; United States
Citation
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Huckman, Robert S., and Bradley Staats. "How Will Amazon Approach U.S. Primary Care?" Harvard Business Review (website) (August 3, 2022).
  • October 1997 (Revised January 1998)
  • Teaching Note

Intel Pentium Chip Controversy (A) TN ,The

By: William J. Bruns Jr.
Teaching Note for (9-196-091). View Details
Keywords: Information Infrastructure; Conflict and Resolution; Computer Industry
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Bruns, William J., Jr. "Intel Pentium Chip Controversy (A) TN ,The." Harvard Business School Teaching Note 198-027, October 1997. (Revised January 1998.)
  • February 1996 (Revised June 1996)
  • Supplement

Indianapolis: Activity-Based Costing of City Services (B)

By: Robert S. Kaplan
Supplements the (A) case. View Details
Keywords: City; Service Operations; Infrastructure; Service Industry; Indiana
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Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (B)." Harvard Business School Supplement 196-117, February 1996. (Revised June 1996.)
  • 31 Jan 2012
  • Working Paper Summaries

Observation Bias: The Impact of Demand Censoring on Newsvendor Level and Adjustment Behavior

Keywords: by David F. Drake
  • April 2005 (Revised March 2007)
  • Case

eAccess, Ltd.

By: Thomas R. Eisenmann, Masako Egawa and Ariko Ota
The managers of eAccess, Japan's third largest provider of digital subscriber line (DSL) service, must decide whether to enter the mobile communications business. Japan's mobile services are among the world's most expensive, and incumbent carriers' profits are high. To... View Details
Keywords: Information Infrastructure; Diversification; Policy; Business Startups; Mobile and Wireless Technology; Communications Industry; Telecommunications Industry; Japan
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Eisenmann, Thomas R., Masako Egawa, and Ariko Ota. "eAccess, Ltd." Harvard Business School Case 805-117, April 2005. (Revised March 2007.)
  • February 2005 (Revised March 2013)
  • Case

Phase Zero: Introducing New Services at IDEO (A)

By: Amy C. Edmondson and Laura Feldman
Focuses on whether world-renowned product design firm IDEO's new customer service fits with the firm's strategic position and organization capabilities. Over the course of IDEO's 13-year history, an increasing share of revenues are a result of "Phase 0"... View Details
Keywords: Strategy; Service Operations; Product Design; Infrastructure; Customer Focus and Relationships; Innovation and Invention; Service Industry; Boston; United States
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Edmondson, Amy C., and Laura Feldman. "Phase Zero: Introducing New Services at IDEO (A)." Harvard Business School Case 605-069, February 2005. (Revised March 2013.)
  • January 2005 (Revised August 2005)
  • Case

Apple Computer, 2005

By: David B. Yoffie and Barbara Mack
Apple has reaped the benefits of its innovative music player, the iPod. However, its PC and server business continue to hold small market share relative to the worldwide computer market over the past few years. Will the iPod lure new users to the Mac? Will Apple be... View Details
Keywords: Technological Innovation; Innovation Strategy; Information Infrastructure; Brands and Branding; Computer Industry; Entertainment and Recreation Industry
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Yoffie, David B., and Barbara Mack. "Apple Computer, 2005." Harvard Business School Case 705-469, January 2005. (Revised August 2005.)
  • January 2002
  • Case

Teledesic

By: Thomas R. Eisenmann, Daniel J. Green and Douglas R Rogers
Management of a satellite-delivered broadband data communications company sets strategy in an uncertain environment, using Michael Porter's scenario planning tools to assess likely outcomes and determine which actions to take. This case draws a distinction between... View Details
Keywords: Business Model; Business or Company Management; Infrastructure; Strategic Planning; Risk and Uncertainty; Strategy; Internet; Information Technology Industry
Citation
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Eisenmann, Thomas R., Daniel J. Green, and Douglas R Rogers. "Teledesic." Harvard Business School Case 802-154, January 2002.
  • September 1999 (Revised January 2000)
  • Technical Note

Last Mile of Broadband Access, The: Technical Note

By: Jay O. Light, Lynda M. Applegate and Daniel J. Green
Provides an overview of broadband access technology. Includes technical overviews of cable, DSL, fixed wireless, and satellite systems, and suggests the technical suitability of each to accommodate broadband applications. View Details
Keywords: Business Model; Infrastructure; Internet and the Web; Mobile and Wireless Technology
Citation
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Related
Light, Jay O., Lynda M. Applegate, and Daniel J. Green. "Last Mile of Broadband Access, The: Technical Note." Harvard Business School Technical Note 800-076, September 1999. (Revised January 2000.)
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