feedback - Publications - Faculty & Research

19 Mar 2012
HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

While many Frenchco workers were angry about the English-language mandate, Neeley says a small number of highly fluent workers viewed the change as a chance to perfect their English by asking for feedback from native speakers,... View Details

Keywords: by Kim Girard

24 May 2022
Research & Ideas

Career Advice for Minorities and Women: Sharing Your Identity Can Open Doors

career-related outcomes. “There are lots of open questions,” says Chang. “We're talking about using this tactic in a one-off interaction asking for help, but we don't know what's going to happen if it’s a prolonged interaction.” Feedback... View Details

Keywords: by Pamela Reynolds

01 Jun 2022
What Do You Think?

Is Stakeholder Management Facing New Headwinds?

feedback to last month’s column Can the Case Method Survive Another Hundred Years? The column generated profound comments but little debate. Responses, taken as a whole, represented a love fest for the case method with little question... View Details

Keywords: by James Heskett

17 Jun 2015
Lessons from the Classroom

Excellence Comes From Saying No

fashion at the commission there was no need to 'rock the boat,'" he wrote. "I tolerated more than I should have." The student ended his essay with some concrete suggestions on how to reform the commission. "They each came up with their own point of... View Details

Keywords: by Michael Blanding

25 Jul 2016
Research & Ideas

Who is to Blame for 'The Great Training Robbery'?

found six managerial barriers that hindered communication from lower levels getting to the top, among them ineffectiveness of the leadership team. “Unvarnished employee and stakeholder feedback is key in uncovering those barriers so that... View Details

Keywords: by Roberta Holland; Education

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

Brook, N.Y.), and a leadership psychologist for many Fortune 100 firms. "Human nature being what it is, they are likely to forget or overlook this change if you don't." This can be tricky since you don't want to be seen as a whiny opportunist during difficult... View Details

Keywords: by Paul Michelman

26 May 2003
Research & Ideas

When Silence Spells Trouble at Work

differences with subordinates. It is frequently difficult for managers, for instance, to give negative performance feedback to subordinates—especially in organizations that place a high value on being polite and avoiding confrontation. View Details

Keywords: by Leslie A. Perlow

23 Jun 2003
Research & Ideas

Building a Better Buyer-Seller Relationship

thing we found, unlike what others have done in marketing, is that trust and commitment form at two different levels. Trust forms between people, between individuals. But commitment forms between firms." A positive feedback loop can... View Details

Keywords: by Martha Lagace

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

creates a more genuine style of leadership communication. Interactivity turns that communication into a two-way dialogue, allowing management to respond to workers’ needs better, and act on their insights. Technology can facilitate a View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

05 Sep 2018
Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

Linux without contributing. Learning by contributing When a programmer or engineer runs into a problem or an opportunity to improve the Linux Kernel code, they generally suggest a change to a Linux “maintainer”–an experienced user who provides View Details

Keywords: by Kristen Senz; Computer

14 Jul 2022
Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

Commuter Hell? You Can Still Be Productive What Companies Want Most in a CEO: A Good Listener Related reading from the Working Knowledge Archives The Cost of Cutting in Line Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Jay Fitzgerald

18 Jun 2018
Research & Ideas

Warning: Scary Warning Labels Work!

risks involved, and prompting them to consider the negative health consequences, the researchers found. Compared to text warnings, graphic warnings worked better by grabbing the attention of consumers. “I’ve gotten some early feedback... View Details

Keywords: by Dina Gerdeman; Advertising; Public Relations

09 Sep 2015
Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

people to leave. Furloughs can also be difficult for morale in the short term. Cote admitted he received angry emails from several employees as the furloughs at Honeywell dragged on from days to weeks. “By the time we got to the fourth week, the anonymous View Details

Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

Entrepreneurship Council. “I think universities cater to recent alums and big corporations,” says Paul Davis, cofounder and CEO of Intelligent Integration Systems, a small, Boston-based analytic software company, who sought feedback from... View Details

Keywords: by Carmen Nobel; Education

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

played a central role: many firms proactively shared new safety protocols, gave feedback to each other, and worked hard to make their industry safer. These interactions involved not only suppliers and clients, but sometimes even... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

“Rather than creating a healthy feedback loop and addressing with urgency the issues that members and employees identified, we prioritized business growth over cultural growth. There comes a time when your employees and customers know... View Details

Keywords: by Kristen Senz

30 Jan 2020
Research & Ideas

The Upside of Highlighting a Product's Downsides

their offerings are genuinely aligned with the needs and preferences of the customers they’re hoping to serve. If so, informing customers by providing transparency can help deepen the relationship. If not, providing transparency will generate View Details

Keywords: by Danielle Kost

22 Jul 2019
Book

How to Be a Digital Platform Leader

to go on.” The launch phase can benefit from actions that just aim at getting started—even if they are not financially sustainable or practically scalable. In short, it is fine to start off in a direction that the platform cannot follow in the long term if it can... View Details