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      • November 2003
      • Article

      Fostering Group Identification and Creativity in Diverse Groups: The Role of Individuation and Self-verification.

      By: William B. Swann Jr., Virginia S. Y. Kwan, Jeffrey T. Polzer and Laurie P. Milton
      Keywords: Groups and Teams; Creativity; Identity
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      Swann, William B., Jr., Virginia S. Y. Kwan, Jeffrey T. Polzer, and Laurie P. Milton. "Fostering Group Identification and Creativity in Diverse Groups: The Role of Individuation and Self-verification." Personality and Social Psychology Bulletin 29, no. 11 (November 2003): 1396–1406.
      • October 2003
      • Case

      Henry Tam and the MGI Team

      By: Jeffrey T. Polzer, Ingrid Vargas and Hillary Anger Elfenbein
      Within a short time frame, seven diverse team members assemble to write a business plan for a new company and struggle to define their roles, make decisions together, and resolve conflict. Henry Tam, a second-year Harvard MBA student, who joins an aspiring start-up... View Details
      Keywords: Interpersonal Communication; Business Plan; Groups and Teams; Decision Making; Jobs and Positions; Leadership Style; Human Resources; Management Teams; Conflict and Resolution; Diversity
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      Polzer, Jeffrey T., Ingrid Vargas, and Hillary Anger Elfenbein. "Henry Tam and the MGI Team." Harvard Business School Case 404-068, October 2003.
      • 2003
      • Working Paper

      Learning from Diversity: The Effects of Learning on Performance in Racially Diverse Teams

      By: Robin J. Ely and David A. Thomas
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      Ely, Robin J., and David A. Thomas. "Learning from Diversity: The Effects of Learning on Performance in Racially Diverse Teams." Harvard Business School Working Paper, No. 04-017, October 2003.
      • 11 Aug 2003 - 16 Aug 2003
      • Conference Presentation

      The Future of Diversity Research: Applying Ourselves to New Challenges for the 21st Century

      By: R. Ely
      Keywords: Diversity; Research
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      Ely, R. "The Future of Diversity Research: Applying Ourselves to New Challenges for the 21st Century." Paper presented at the Academy of Management Annual Meeting, Seattle, WA, August 11–16, 2003.
      • August 2003
      • Case

      BRAC

      By: John A. Quelch
      BRAC is the world's largest NGO and has over the past 20 years experienced tremendous rates of growth. The case looks at diversity within the organization and the aspects of management that have made the organization so successful. View Details
      Keywords: Business or Company Management; Diversity; Non-Governmental Organizations
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      Quelch, John A., and Nathalie Laidler. "BRAC." Harvard Business School Case 504-012, August 2003.
      • April 2003 (Revised November 2005)
      • Case

      Trend Micro (B)

      By: Lynn S. Paine and Kim Bettcher
      The Trend Micro team's discussion of consumer strategy at its quarterly meeting in Germany provides an opportunity to assess the effectiveness of the team's decision process. View Details
      Keywords: Decision Making; Management Teams; Business Strategy; Diversity; Information Technology Industry; Germany
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      Paine, Lynn S., and Kim Bettcher. "Trend Micro (B)." Harvard Business School Case 303-085, April 2003. (Revised November 2005.)
      • spring 2003
      • Article

      The Effects of Diversity on Business Performance: Report of the Diversity Research Network

      By: T. Kochan, K. Bezrukova, R. Ely, S. Jackson, A. Joshi, K Jehn, J. Leonard, D. Levine and D. Thomas
      Keywords: Networks; Research; Performance; Diversity
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      Kochan, T., K. Bezrukova, R. Ely, S. Jackson, A. Joshi, K Jehn, J. Leonard, D. Levine, and D. Thomas. "The Effects of Diversity on Business Performance: Report of the Diversity Research Network." Human Resource Management 42, no. 1 (spring 2003): 3–21.
      • March 2003 (Revised November 2005)
      • Case

      Bertelsmann AG

      By: Bharat N. Anand, Michael G. Rukstad and Christoph Kostring
      On July 28, 2002, Bertelsmann announced the firing of its CEO, Thomas Middelhoff, in a move that surprised industry observers, analysts, and many employees. Bertelsmann, a privately held company headquartered in Germany, was one of the largest global media... View Details
      Keywords: Business Conglomerates; Corporate Strategy; Entertainment; Media; Change Management; Integration; Resignation and Termination; Private Ownership; Initial Public Offering; Business Units; Media and Broadcasting Industry; Publishing Industry; Music Industry; Germany
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      Anand, Bharat N., Michael G. Rukstad, and Christoph Kostring. "Bertelsmann AG." Harvard Business School Case 703-405, March 2003. (Revised November 2005.)
      • March 2003 (Revised November 2005)
      • Case

      Trend Micro (A)

      By: Lynn S. Paine and Kim Bettcher
      The founder and CEO of Trend Micro is seeking to develop an effective decision-making process for the company's multicultural executive team as part of his effort to develop a more cohesive and focused global organization. This case describes the company's growth and... View Details
      Keywords: Decision Making; Management Teams; Diversity; Information Technology Industry
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      Paine, Lynn S., and Kim Bettcher. "Trend Micro (A)." Harvard Business School Case 303-065, March 2003. (Revised November 2005.)
      • 2003
      • Chapter

      The Benefits of Verifying Diverse Identities for Group Performance

      By: J. Polzer, W. Swann and L. Milton
      Keywords: Groups and Teams; Identity; Performance Evaluation; Diversity
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      Polzer, J., W. Swann, and L. Milton. "The Benefits of Verifying Diverse Identities for Group Performance." In Research on Managing Groups and Teams: Identity Issues in Groups. Vol. 5, edited by M. Neale, E. Mannix, and J. Polzer. Stamford, CT: JAI Press, 2003.
      • 2003
      • Chapter

      Using Difference to Make a Difference

      By: D. Meyerson and R. Ely
      Keywords: Diversity; Power and Influence
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      Meyerson, D., and R. Ely. "Using Difference to Make a Difference." In The Difference "Difference" Makes: Women and Leadership, edited by Deborah Rhode. Stanford: Stanford University Press, 2003.
      • November 2002 (Revised March 2006)
      • Case

      Global Conservation Trust, The: A Foundation for Food Security

      By: Ray A. Goldberg and Carin-Isabel Knoop
      Biodiversity is being lost due to the delegation of the ability to store and maintain various types of plants to governments and foundations with no or little financial base. How does one develop the resources to maintain plant diversity for the future benefit of... View Details
      Keywords: Food; Safety; Plant-Based Agribusiness; Nonprofit Organizations; Welfare; Finance; Environmental Sustainability; Agriculture and Agribusiness Industry
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      Goldberg, Ray A., and Carin-Isabel Knoop. "Global Conservation Trust, The: A Foundation for Food Security." Harvard Business School Case 903-418, November 2002. (Revised March 2006.)
      • 2002
      • Working Paper

      Finding Value in Diversity: Verification of Personal and Social Self-Views in Diverse Groups

      By: William B. Swann Jr., Jeffrey Polzer, Daniel Conor Seyle and Sei Jin Ko
      Citation
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      Swann, William B., Jr., Jeffrey Polzer, Daniel Conor Seyle, and Sei Jin Ko. "Finding Value in Diversity: Verification of Personal and Social Self-Views in Diverse Groups." Harvard Business School Working Paper, No. 03-055, October 2002.
      • October 2002 (Revised March 2013)
      • Case

      Intermountain Health Care

      By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
      Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making... View Details
      Keywords: Ethnicity; Innovation Strategy; Cost Management; Information Technology; Organizational Structure; Technology Adoption; Performance Improvement; Problems and Challenges; Adoption; Change Management; Cost vs Benefits; Health Care and Treatment; Health Industry; Utah
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      Bohmer, Richard M.J., Amy C. Edmondson, and Laura Feldman. "Intermountain Health Care." Harvard Business School Case 603-066, October 2002. (Revised March 2013.)
      • June 2002
      • Article

      Capitalizing on Diversity: Interpersonal Congruence in Small Work Groups

      By: J. Polzer, L. P. Milton and W. B. Swann Jr.
      Keywords: Groups and Teams; Diversity
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      Polzer, J., L. P. Milton, and W. B. Swann Jr. "Capitalizing on Diversity: Interpersonal Congruence in Small Work Groups." Administrative Science Quarterly 47, no. 2 (June 2002): 296–324. (Winner of Academy of Management. Outstanding Publication in Organizational Behavior Award presented by Academy of Management​.)
      • January 2002 (Revised June 2002)
      • Background Note

      A Note on Building and Leading Your Senior Team

      By: Linda A. Hill and Maria Farkas
      As performance demands intensify in fast-moving global markets, more executives are coming to rely on senior teams for strategic and operational assistance. Team building with powerful senior executives presents special challenges, including competition for their boss'... View Details
      Keywords: Talent and Talent Management; Globalized Markets and Industries; Selection and Staffing; Leadership; Management Teams; Operations; Organizational Culture; Rank and Position; Strategy
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      Hill, Linda A., and Maria Farkas. "A Note on Building and Leading Your Senior Team." Harvard Business School Background Note 402-037, January 2002. (Revised June 2002.)
      • October 2001
      • Background Note

      A Note on Team Process

      By: Linda A. Hill and Maria Farkas
      When tasks are highly complex, demand a diversity of skills, or require a commitment from the involved parties, teams are usually the most effective way to approach them. But a group of people working together does not automatically equally a team, and groups are often... View Details
      Keywords: Competency and Skills; Decision Making; Management; Business Processes; Performance Effectiveness; Performance Efficiency; Groups and Teams; Conflict and Resolution
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      Hill, Linda A., and Maria Farkas. "A Note on Team Process." Harvard Business School Background Note 402-032, October 2001.
      • June 2001
      • Teaching Note

      Coordinating + Managing Supply Chains: Course Overview Note TN

      By: Ananth Raman
      Describes the MBA elective course on supply chain management at HBS. Coordinating and Managing Supply Chains focuses on the managerial aspects of supply chains. Acquaints students with practical issues in a variety of supply chains and then identifies barriers to, and... View Details
      Keywords: Finance; Framework; Knowledge Use and Leverage; Management Practices and Processes; Managerial Roles; Marketing; Supply Chain Management; Performance Improvement; Planning; Behavior; Integration
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      Raman, Ananth. "Coordinating + Managing Supply Chains: Course Overview Note TN." Harvard Business School Teaching Note 601-159, June 2001.
      • Article

      Cultural Diversity at Work: The Moderating Effects of Work Group Perspectives on Diversity

      By: R. J. Ely and D. A. Thomas
      Keywords: Perspective; Groups and Teams; Jobs and Positions; Diversity
      Citation
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      Ely, R. J., and D. A. Thomas. "Cultural Diversity at Work: The Moderating Effects of Work Group Perspectives on Diversity." Administrative Science Quarterly 46, no. 2 (June 2001): 229–273. (Winner of Administrative Science Quarterly Award for Scholarly Contribution Given annually for the most significant paper in the field of organization studies published in ASQ five years earlier​.)
      • October 2000 (Revised January 2002)
      • Case

      Individual and the Corporation, The: Kathy Levinson and E*TRADE (A)

      By: Joseph L. Badaracco Jr. and Susan Harmeling
      Kathy Levinson, the president and COO of ETRADE and a lesbian mother of two children, must decide whether and how to participate in the "No on Knight" campaign. The campaign opposes California ballot proposition 22, which requires California to recognize only marriages... View Details
      Keywords: Conflict of Interests; Leadership; Managerial Roles; Values and Beliefs; Decision Choices and Conditions; Gender; Diversity; Financial Services Industry
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      Badaracco, Joseph L., Jr., and Susan Harmeling. "Individual and the Corporation, The: Kathy Levinson and E*TRADE (A)." Harvard Business School Case 301-057, October 2000. (Revised January 2002.)
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