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  • 15 Nov 2011
  • First Look

First Look: November 15

institutionalize empathy as part of its delivery of care. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/611015-PDF-ENG GoodGuide George Serafeim, Robert G. Eccles, and Tiffany A. ClayHarvard Business School Case 112-031... View Details
Keywords: Sean Silverthorne
  • Web

Harvard Business School

Building on the Legacy Thought Leadership Andrew F. Brimmer James I. Cash Jr. Linda A. Hill David A. Thomas HBS Faculty Members HBS Doctoral Students Alumni Profiles Research... View Details
  • 23 Aug 2016
  • First Look

August 23, 2016

alternative measures of trade costs, address potential reverse causality, and explore regional patterns. CEO Personality and Firm Policies By: Gow, Ian D., Steven N. Kaplan, David F. Larcker, and Anastasia View Details
Keywords: Sean Silverthorne
  • 01 Jun 2001
  • News

Books: Judo Strategy

by David B. Yoffie and Mary Kwak Harvard Business School Press By mastering the principles of movement, balance, and leverage, practitioners of judo, a centuries-old martial... View Details
Keywords: Microsoft; Netscape; Publishing Industries (except Internet); Information
  • 01 Feb 1999
  • News

New Releases

implement the book's concepts and models in their own organizations. Competing on Internet Time by David B. Yoffie and Michael A. Cusumano (Free Press) Last fall, a new book... View Details
Keywords: Nancy O. Perry
  • 01 Dec 2009
  • News

Noted & Quoted

(Australian Broadcasting Corporation, September 24, 2009) “Some people become leaders no matter what their chosen path because their positive energy is so uplifting.” — Professor Rosabeth Moss Kanter, writing about “plain energy” as a... View Details
  • 01 Apr 1999
  • News

WSA Conference Focuses on Reaching Goals

Judy Haberkorn (111th AMP), president of Public and Operator Services at Bell Atlantic, to Pamela A. Thomas-Graham (MBA '88/JD '89), a partner at McKinsey & Company, to Joan Helpern, president and CEO of Joan & View Details
Keywords: Eileen K. McCluskey
  • 11 Jan 2021
  • News

Strengthening Democracy

University Professor Rebecca Henderson Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know. By Professor Rosabeth Moss Kanter. The Role of American Business Leaders in... View Details
  • Web

Harvard Business School

Building on the Legacy Thought Leadership Andrew F. Brimmer James I. Cash Jr. Linda A. Hill David A. Thomas HBS Faculty Members HBS Doctoral Students Alumni Profiles Research... View Details
  • March 2018
  • Article

In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions

By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Keywords: Customer Retention; Churn; Customer Relationship Management; Measurement and Metrics
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  • 03 Jan 2017
  • First Look

January 3, 2017

Abstract—Following a brief summary of Henry A. Kissinger’s career, this paper describes six of his most pivotal negotiations: the historic establishment of U.S. diplomatic relations with the People’s Republic of China, the easing of... View Details
Keywords: Carmen Nobel
  • 01 Sep 2009
  • News

Class Day, Commencement Mark New Beginning for Newest Alumni

students for teaching excellence were Professor Joseph Lassiter (The Entrepreneurial Manager); Professor Jan Rivkin (Strategy); Professor David Moss (Creating the Modern Financial System); and Associate... View Details
Keywords: commencement; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Sep 2003
  • News

Class Day & Commencement

Beach to celebrate Class Day. After opening remarks by Student Association Presidents Annemarie Jensen and Sal Kahn (both MBA ’03), David Russell (MBA ’03) presented the Student Association Faculty Awards... View Details
Keywords: commencement; Colleges, Universities, and Professional Schools; Educational Services
  • Web

Harvard Business School

Building on the Legacy Thought Leadership Andrew F. Brimmer James I. Cash Jr. Linda A. Hill David A. Thomas HBS Faculty Members HBS Doctoral Students Alumni Profiles Research... View Details
  • December 2002
  • Supplement

Basic Statistics from the World Bank's World Development Indicators, 2002

By: David A. Moss and Sarah A. Brennan
Spreadsheet for use with case (9-703-030). Download Only. View Details
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  • December 2002
  • Supplement

Basic Statistics from the World Bank's World Development Indicators, 2002

By: David A. Moss and Sarah A. Brennan
Supplements National Economic Accounting: Past, Present, and Future. View Details
Keywords: Non-Governmental Organizations; Data and Data Sets
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  • fall 2001
  • Article

Managing Money Risk in Antebellum New York

By: David A. Moss and Sarah A. Brennan
Keywords: Money; Risk and Uncertainty; Management
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  • 22 Sep 2009
  • News

The Case for Regulatory Reform

This is week when the Wall Street chickens come home to roost. In the wake of the worst financial crisis since the Great Depression, the Obama administration has sent Congress a package of regulatory reforms aimed, in large part, at putting an end to what HBS professor... View Details
Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services; Government
  • 01 Mar 2010
  • News

Faculty Books

stakeholders detailed results and improve the level of dialogue and engagement with them. Senior Lecturer Eccles and his coauthor show how integrated reporting adds value to a company and contributes to a sustainable society. New Perspectives on Regulation edited View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management
  • 01 Jun 2009
  • News

Too Big To Fail

Illustration by David Plunkert Here’s a really scary thought. Now that the federal government has poured hundreds of billions of dollars into saving financial institutions deemed “too big to fail,” hasn’t it... View Details
Keywords: Roger Thompson; federal bailouts; Credit Intermediation and Related Activities; Finance