Word Of Mouth - Publications - Faculty & Research

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

negativity into an already tense conversation. Try to avoid explanatory words like “because” and “therefore.” These phrases, common in debate, sound argumentative and condescending. In addition to these strategies, the researchers found... View Details

Keywords: by Kristen Senz

30 May 2005
Research & Ideas

Six Steps for Making Your Threat Credible

In the classic game of Chicken, two drivers on a crash course speed toward each other. The rules are simple: Whoever swerves first and avoids collision loses, and whoever is brave enough to stay the course wins. View Details

Keywords: by Deepak Malhotra

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

Established companies historically have struggled when trying to create new markets. Success seems fleeting and unpredictable. Recent research indicates these problems are systemic. Most companies that are started fail. Of those that... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

06 Apr 2023
Blog Post

Bringing Music to the HBS Classroom: My Journey as a Nontraditional Student in the Summer Venture in Management Program

greater ensemble. The Case Method mirrored this concept and it was during this realization that I decided I wanted to experience this in person. My eyes were set on applying and bringing the most authentic version of myself to the table.... View Details

11 Jul 2023
Blog Post

Second Life: Reflections on Complementing Success with an Encore Career

formed a boutique, “CFO for hire” firm called “C-Street” that built a book of small business clients eager for seasoned financial expertise. Word spread and soon, Kloeblen was leading a small network View Details

22 Sep 2021
Blog Post

Meet LASO: The HBS Latino Student Organization

insight, advice, and connection. I felt the strength, warmth, and passion of the LASO community before I even stepped on campus and it’s only grown since I’ve been here. “Exceptional” is the only word I can... View Details

01 Jun 2011
News

Who Was George F. Baker?

whose $5 million gift funded construction of Harvard Business School, continued to jealously guard his near anonymity. In a rare 1923 interview, he told a reporter, “Business men of America should reduce... View Details

Keywords: Finance

09 Dec 2013
Research & Ideas

Cultural Disharmony Undermines Workplace Creativity

conflict," says Chua. "The key word here is 'ambient,' looking at the effect that cultural conflicts can have on an observer. That flows more through the perceptions we have about other cultures." The effect View Details

Keywords: by Michael Blanding

Web

Frequently Asked Questions | Social Enterprise | Harvard Business School

other Initiatives at HBS? Yes, we have several other Initiatives such as: Business and Environment , Business History , Digital , Entrepreneurship , Race, Gender & Equity , Health Care , and Leadership . “Initiative” is the word we use to... View Details

09 Nov 2016
Op-Ed

6 Lessons from Donald Trump's Winning Marketing Manual

promising to recreate it as the better tomorrow. The word "Again" is no accidental addition to the Make America Great slogan. Remember the famous Kellogg's Corn Flakes campaign to recover lost consumers: “Try Us Again for the... View Details

Keywords: by John A. Quelch

17 Jan 2011
Research & Ideas

Being the Boss

of words that's belittling only invite minimal compliance or subtle disobedience. As someone told us, "I fixed my boss. I did exactly what he said to do." Be aware that some people are especially... View Details

Keywords: by Carmen Nobel

30 Jun 2023
Blog Post

Finding Pride

drilled into us that one of the values of HBS is the network and the connections you make there. I think the words the Dean used were to the effect of, “You have to invest in... View Details

Web

AASU50 - Alumni

Programs & Events Programs & Events AASU50 Home African Americans at HBS AASU50 Materials Related Content In Their Own Words In April 2018, the Harvard Business School community was invited to mark the 50th anniversary View Details

13 Jun 2011
HBS Case

Mobile Banking for the Unbanked

for "mobile," and "pesa" is the Swahili word for "money.") But soon after launching the service in 2007, they realized their mistake and quickly repositioned the service with the slogan, "Send Money... View Details

Keywords: by Carmen Nobel; Banking; Communications; Telecommunications

Blog

Eight Steps to Board Success for Female Executives

working, avoid using the word "retired." Instead, explain how you are transitioning into a new phase of your career. If you're still in a full-time corporate role, be sure to carefully tailor how you... View Details

05 Apr 2004
Research & Ideas

Six Ways to Build Trust in Negotiations

everyone was throwing around the word lifts. Feeling lost, they nominated one of their members to raise his hand and ask for a definition. Almost everyone in the room, including the airline execs they were... View Details

Keywords: by Deepak Malhotra

05 May 2011
What Do You Think?

How Ethical Can We Be?

happen," noting also that " it is a heck of a job to keep staying aware " Vasudev Das suggests that words of Krishna are appropriate here, to wit: "whatever... View Details

Keywords: by Jim Heskett

11 May 2023
News

How FOMO Became a Fixture

personally and professionally, and why he just trademarked it. You were able to trademark the term "FOMO" recently. What motivated you to take this step? "I coined the term FOMO in a May 2004 humor column in the HARBUS, and I hadn't realized that my View Details

10 Jun 2019
Blog Post

What I Did Differently Before Reapplying to HBS

myself for the worst, I read out the first few words of the letter. "Dear Arman, The answer is YES!" I will never forget this moment. I was sitting in my living room and was overwhelmed with an... View Details

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

like “helpful,” “rule of thumb,” and “tendency to hang out with similar people,” the editor of an academic research journal might prefer the academic terms “prosocial,” “heuristic,” and “homophily”—a View Details

Keywords: by Carmen Nobel; Education

Publications