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11 Apr 2018
Research & Ideas

Sexual Harassment: What Employers Should Do Now

chick” and said she performed surgery “like a girl.” Jurors ultimately awarded her $168 million, the largest judgment for a single victim of workplace harassment in United States history. Years later, sexual harassment remains a problem... View Details

Keywords: by Dina Gerdeman

21 Mar 2004
Research & Ideas

Loyalty: Don’t Give Away the Store

surprising difference in the way rewards programs changed the buying behavior of a retailer's best customers versus lower-spending customers. How does this shift conventional wisdom? A: Conventional wisdom... View Details

Keywords: by Manda Salls; Consumer Products; Retail

15 Sep 2011
Research & Ideas

High Ambition Leadership

that does not come as easily to public company leaders, with the exception of the higher-ambition-type leaders we studied. Public company leaders have the constraints of capital market expectations for... View Details

Keywords: by Martha Lagace

24 Feb 2014
Research & Ideas

Busting Six Myths About Customer Loyalty Programs

program. Conventional wisdom has it that it is difficult for retailers to offer differentiated services or levels of prestige to their different levels of customer loyalty. The... View Details

Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products

30 May 2005
Research & Ideas

Germany’s Pioneering Corporate Managers

When you think about which countries have produced the greatest management innovations, the United States and Japan are likely to top your list. But it was Germany in the late 1800s and early 1900s that was a cauldron of innovative and... View Details

Keywords: by Sean Silverthorne