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Show Results For
- All HBS Web
(3,867)
- People (5)
- News (1,263)
- Research (2,189)
- Events (12)
- Multimedia (38)
- Faculty Publications (814)
- 19 Jun 2014
- News
Turning "Black Gold" to Green
calling for using city investments in energy efficiency to generate savings that would be reinvested in solar power. Inspired by their success, Dawe took an 80 percent pay cut and moved View Details
- 05 Jun 2000
- What Do You Think?
What’s Happening to Our Patience?
front of the pump instead of paying in slower, more conventional ways, did 2.7 million people sign up for the program and increase their loyalty to Mobil by one extra visit to... View Details
Keywords: by James Heskett
- 17 Oct 2023
- HBS Case
With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees
From software that once came in a box to phone apps that do simple tasks, more products and services are moving to a subscription model—and consumers are feeling it. The average US consumer last year spent... View Details
- 18 Jun 2024
- Research & Ideas
What Your Non-Binary Employees Need to Do Their Best Work
money and are more likely to want to help their community than men and women. They were also less likely to want children than men and women. Expressed lower degrees of... View Details
Keywords: by Michael Blanding
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
not lower, profits. BSC customer profitability metrics are also highly actionable. If a company finds that an important customer is unprofitable, it should first look internally to see how it can improve its internal processes View Details
Keywords: by Robert S. Kaplan
- 01 Dec 2012
- News
Taking Time to Make Time
goal is a great marketing plan or a brilliant idea for a software system, it doesn't matter if it took 2 hours or 20 hours. The client is paying for the quality of the solution. What do you think about the issue of flexible work hours?... View Details
Keywords: Time management
- 20 Dec 2022
- Op-Ed
Employee Feedback: The Key to Retention During the Great Resignation
employees depends on its willingness to listen to them and act on what is learned. “Allowing employees to safely speak truth View Details
Keywords: by Michael Beer
- 01 Jun 2004
- News
Partners’ Club Strives to Broaden Appeal
to adjust to a new lifestyle and find support in others who have faced similar emotions and situations.” The club took a big step toward diversification by adding a men’s committee, which attracted ten... View Details
- July–August 2018
- Article
Learning by Contributing: Gaining Competitive Advantage Through Contribution to Crowdsourced Public Goods
By: Frank Nagle
As the economy becomes more information based, firms are increasingly using crowdsourced public goods as inputs for innovation and production. Counterintuitively, some firms pay their employees to contribute to the creation of these goods, which can be used freely by... View Details
Keywords: Open Source Distribution; Applications and Software; Competitive Strategy; Learning; Competitive Advantage
Nagle, Frank. "Learning by Contributing: Gaining Competitive Advantage Through Contribution to Crowdsourced Public Goods." Organization Science 29, no. 4 (July–August 2018): 569–587.
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
they eschew efforts—even bold, cutting-edge proposals—that are unlikely to generate value for customers, employees, or suppliers. “Companies that raise customer willingness to... View Details
Keywords: by Danielle Kost
- 08 Feb 2021
- Book
How to Make the World Better, Not Perfect
matter of dumping his work on others. “Some people actually view this as a good opportunity, not a burden,” he says. “So how do we get this away from a 50-year-old and onto the desk of a 27-year-old who will pay more attention and also... View Details
Keywords: by Michael Blanding
- 03 Oct 2023
- HBS Case
Layoffs Can Be Bad Business: 5 Strategies to Consider Before Cutting Staff
apology “builds a bridge” between the company and its stakeholders. 5. Invest in laid-off employees Companies can reinforce the bridge by committing to help downsized employees get back on their feet. Many organizations address this... View Details
- 24 Sep 2001
- Research & Ideas
How To Be an Angel Investor
If you want to become good at early-stage investing, you need to learn how to size up the fundamental elements of an opportunity. Many investors use checklists or think of... View Details
Keywords: by David Amis & Howard Stevenson
- 17 Apr 2019
- News
Give It to Me Straight
it's a verbal tick. It's no big deal really." Then Sheryl said to me, "I know this great speech coach, and I'm sure Google would pay for it. Would you like an introduction?" Once again, I made this brush-off... View Details
- 19 Dec 2022
- Research & Ideas
What Motivates People to Give Generously—and Why We Sometimes Don't
donations. So, my coauthor, Dale Miller, and I looked at whether different framings of that situation can impact people’s willingness to give. There are two ways to frame a... View Details
- 22 Sep 2003
- Research & Ideas
How Businesses Can Respond to AIDS
caps, for instance—"that we never see. Many bottlers are in a supply chain of their own." Action Steps Despite these challenges, there are many ways that companies can take steps to battle HIV and AIDS, summarized Ruggie: View Details
Keywords: by Martha Lagace
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
red on food service. But Southwest doesn't pay much attention to that, because getting better at food service would slow its turnaround time, which is a big green for the airline when it comes View Details
- 29 Nov 2022
- Cold Call Podcast
How Will Gamers and Investors Respond to Microsoft’s Acquisition of Activision Blizzard?
- 01 Aug 2005
- Research & Ideas
How to Choose the Best Deal
deal work. But without knowing exactly what he'd need to pay for each, how can he determine which property is the better value? How can he judge success in his negotiations with one seller without knowing... View Details
Keywords: by Michael Wheeler