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  • November 1986 (Revised August 1989)
  • Case

Paul Revere Insurance Co. (A)

The Paul Revere Insurance Co. lost its number one position in disability insurance, its main product, and formulated a strategy to regain the lead through a comprehensive quality improvement effort. The case describes the forces influencing the strategic direction of... View Details
Keywords: Quality; Performance Productivity; Competitive Advantage; Insurance Industry; United States
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  • 28 Jan 2002
  • Research & Ideas

Read All About It! Newspapers Lose Web War

to grow for some time after the initial emergence of the disruptive technology. Disruption always creates new net growth because it expands the total reach of products and services. As companies learn to... View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation; Information; Publishing
  • 21 Mar 2016
  • HBS Case

Can Customer Reviews Be 'Managed?'

Research says 85 percent of people will make a purchase after reading online reviews about a product or service. This has had huge implications for the hotel industry and helps explain why TripAdvisor, a massive repository of... View Details
Keywords: by Brian Kenny; Advertising; Travel
  • 15 Feb 2000
  • Research & Ideas

The Right Connections

chief scientific officer, in particular — aren't really the deciding factors for investment bankers," Higgins explains. "It's these executives' professional ties and company connections, their access to information and resources... View Details
Keywords: by Judith A. Ross
  • 26 Jul 2024
  • Research & Ideas

Why Great Ideas Get Stuck in Universities

acquisition. Each startup was required to have at least one academic founder and one existing patent, which lowered the number of companies in the study to a total of 308, involving more than 500 scholars. Roche and Boudou measured how... View Details
Keywords: by Ben Rand; Biotechnology; Health
  • November 2019 (Revised December 2020)
  • Case

Grupo Éxito: Facing Colombia's Competitive Grocery Retail Industry

By: José B. Alvarez, Carla Larangeira, Jenyfeer Martinez Buitrago and Miguel Diaz Moreno
Grupo Éxito, a leading South American retailer, faced declining market shares in Colombia in 2019 with the arrival of low-cost competitors and emerging digital trends. Originally founded in Medellín, Éxito had over the course of its seventy-year history evolved from a... View Details
Keywords: Grocery; Market Share; Information Technology; Trends; Competitive Strategy; Retail Industry; Colombia; Latin America
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  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

directly, but they are undeniably in business together. They are probably the world's most widely known pair of complementors—companies that independently provide complementary products or services to mutual customers. Complementors... View Details
Keywords: Sean Silverthorne
  • November 2019
  • Supplement

United Technologies Corp.: Are the Parts Worth More Than the Whole?

By: Benjamin C. Esty and Daniel Fisher
After spending more than 50 years creating a diversified industrial conglomerate that Fortune Magazine described as “arguably the most profitable conglomerate in America” in 2014, UTC’s CEO Greg Hayes was under pressure from activist investors (Dan Loeb and Bill... View Details
Keywords: Corporate Strategy; Business Conglomerates; Financial Management; Corporate Governance; Organizational Structure; Diversification; Valuation; Investment Activism; Financial Strategy; Investment Funds; Value Creation; Industrial Products Industry; Industrial Products Industry; Industrial Products Industry; United States
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  • Article

Financial Analysis of Pediatric Resident Physician Primary Care Longitudinal Outpatient Experience

By: Robert S. Kaplan, Carole H. Stipelman, Brad Poss, Laura Anne Stetson, Luca Boi, Michael Rogers, Caleb Puzey, Sri Koduri, Vivian S. Lee and Edward B. Clark
Objective
To determine whether residency training represents a net positive or negative cost to academic medical centers, we analyzed the cost of a residency program and clinical productivity of residents and faculty in an outpatient primary care practice with or... View Details
Keywords: Academic Medicine; Cost; Children; Graduate Medical Education
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  • 2009
  • Working Paper

Endowments, Fiscal Federalism, and the Cost of Capital for States: Evidence from Brazil, 1891-1930

By: Andre C. Martinez Fritscher and Aldo Musacchio
There is a large amount of literature that aims to explain what determines country risk (defined as the difference between the yield of a sovereign's bonds and the risk free rate). In this paper, we contribute to the discussion by arguing that an important explanatory... View Details
Keywords: Trade; Cost of Capital; Revenue; Sovereign Finance; Goods and Commodities; Taxation; Business History; Risk and Uncertainty; Brazil
Related
  • 2009
  • Working Paper

Endowments, Fiscal Federalism, and the Cost of Capital for States: Evidence from Brazil, 1891-1930

By: Andre C. Martinez Fritscher and Aldo Musacchio
There is a large amount of literature that aims to explain what determines country risk (defined as the difference between the yield of a sovereign's bonds and the risk-free rate). In this paper, we contribute to the discussion by arguing that an important explanatory... View Details
Keywords: Business History; Sovereign Finance; Goods and Commodities; Risk and Uncertainty; Trade; Taxation; Cost of Capital; Revenue; Brazil
Related

    Reconsidering Culture and Poverty

    Culture has returned to the poverty research agenda. Over the past decade, sociologists, demographers, and even economists have begun asking questions about the role of culture in many aspects of poverty, at times even explaining the behavior of low-income... View Details

    • Web

    The Diamond Model - Institute For Strategy And Competitiveness

    elements in the business environment fit together and interact is critical for improving productivity. HOW Locations COMPETE Locations compete to offer the most productive environment for business. Quality of the Business Environment Firm... View Details
    • 17 Jan 2024
    • HBS Case

    Psychological Pricing Tactics to Fight the Inflation Blues

    considered especially effective today—as well as those that are losing luster. Tiered pricing guides consumers to make the ‘right’ choice An increasing number of firms are starting to use tiered pricing, a strategy that provides customers with several View Details
    Keywords: by Jay Fitzgerald; Consumer Products; Consumer Products
    • 16 Oct 2012
    • First Look

    First Look: October 16

    more modular than the product from the tightly coupled organization. We measure modularity by capturing the level of coupling between a product's components. The magnitude of the differences is substantial-up to a View Details
    Keywords: Sean Silverthorne
    • 11 Feb 2014
    • First Look

    First Look: February 11

    Publications August 2013 American Journal of Managed Care The Impact of Electronic Health Record Use on Physician Productivity By: Adler-Milstein, Julia, and Robert S. Huckman Abstract—Objectives: To examine the impact of the degree of... View Details
    Keywords: Sean Silverthorne
    • 08 Jul 2008
    • First Look

    First Look: July 8, 2008

    digitization of information goods have changed the commercial landscape: Virtual shelf space is infinite, consumers can search through innumerable options, and the marginal cost of reproducing and distributing products is low. What does... View Details
    Keywords: Martha Lagace
    • 01 Apr 2024
    • In Practice

    Navigating the Mood of Customers Weary of Price Hikes

    or other macroeconomic factors. With these factors in mind, here are four things to focus on in 2024: Balancing margins and volume. For decisions about whether to adjust prices, it is not simply a question of how high prices can go, but... View Details
    Keywords: by Rachel Layne; Consumer Products; Consumer Products
    • 30 Sep 2002
    • Research & Ideas

    Use the Psychology of Pricing To Keep Customers Returning

    Buyers are more apt to use a product right after they purchase it, a fact you need to ponder as you consider how to keep customers coming back for more. In this e-mail interview with HBS Working Knowledge's Manda Mahoney, Harvard Business... View Details
    Keywords: by Manda Mahoney
    • 18 Jun 2001
    • Research & Ideas

    When In-House Research Isn’t Enough

    initiatives." As the research process progresses, outside factors continue to make their mark, including scientific advances licensed from academia and even product teams acquired and brought in from... View Details
    Keywords: by Jim Aisner