Publications

January 2010 (Revised August 2012)
Background Note

Note on Telemedicine

By: Regina E. Herzlinger and Jillian Copeland

This note provides background in all the modalities of telemedicine. It accompanies the cases "Medtronic: Patient Management Initiative" (A) and (B), HBS Nos. 302-005 and 309-064. View Details

Keywords: Interactive Communication; Entrepreneurship; Health Care and Treatment; Technological Innovation; Information Technology; Health Industry; Health Industry

December 2000
Teaching Note

Bell Atlantic and the Union City Schools (D): Results and Replication TN

By: Rosabeth M. Kanter and Ellen Pruyne

Teaching Note for (9-399-084). View Details

Keywords: Telecommunications Industry; Telecommunications Industry; New Jersey

January 1999
Case

Bell Atlantic and the Union City Schools (D): Results and Replication

By: Rosabeth M. Kanter and Ellen Pruyne

The last in a five-part series about Bell Atlantic Corp.'s technology-in-education partnership with the Union City, New Jersey school system. Reviews the various outcomes of the partnership called Project Explore, from the perspective of Bell Atlantic managers and... View Details

Keywords: Mobile and Wireless Technology; Strategic Planning; Change Management; Leadership Development; Outcome or Result; Horizontal Integration; Partners and Partnerships; Trends; Education; Technological Innovation; Telecommunications Industry; Telecommunications Industry; New Jersey

June 1995
Case

Northern Telecom and Tong Guang Electronics (B): Building Success

By: Rosabeth M. Kanter and Pamela A. Yatsko

This case continues the story of the joint venture in China between Northern Telecom (Nortel) of Canada and Tong Guang Electronics of China. It shows how North Americans learned to operate in a very different cultural environment in China and provides an opportunity to... View Details

Keywords: Mobile and Wireless Technology; Joint Ventures; Change Management; Organizational Culture; Leadership; Cross-Cultural and Cross-Border Issues; Culture; Telecommunications Industry; Telecommunications Industry; Canada; China

13 Mar 2007
First Look

First Look: March 13, 2007

(Abridged) Harvard Business School Case 705-441 Designed as an overview of all aspects of the strategy process: industry analysis, positioning, dynamics and sustainability, and scope issues of corporate strategy, including vertical... View Details

Keywords: Martha Lagace

23 Jan 2019
Blog Post

The First Five Years: '30 under 30' Edition

mainstream music industry today made all of the hard work of the past decade deeply worth it.” Tucker: “I think professionally it provides nice exposure for the work we have been doing here at Troy Capital. I’d like to think it doesn’t... View Details

17 Jan 2019
News

The First Five Years: ‘30 Under 30’ Edition

doing things as an entrepreneur and activist, you can often feel solo in your journey or that you are operating on the periphery of mainstream culture. So being recognized with such a prestigious accolade alongside many leaders of the mainstream music View Details

19 Feb 2019
Blog Post

The First Five Years: '30 Under 30' Edition

are operating on the periphery of mainstream culture. So being recognized with such a prestigious accolade alongside many leaders of the mainstream music industry today made all of the hard work of the past decade deeply worth it.”... View Details

Keywords: All Industries

30 Nov 2011
Research & Ideas

Only Capitalists Can Save Capitalism

of the industrial system, or the way society wanted it to function," says Bower. "And lo and behold, we now have a crisis that illustrates what they were concerned about." “If you believe that the problems ahead are likely to be very... View Details

Keywords: by Maggie Starvish

01 Sep 2006
News

Notebook

type of service — video, voice, data, entertainment — as efficiently as possible. The industry is changing fast, and while it means opportunity for us, it also means investment and change. — Margie Kelley View Details

Keywords: Margie Kelley; Telecommunications; Telecommunications; Telecommunications; Telecommunications

14 Apr 2008
Research & Ideas

The Surprising Right Fit for Software Testing

system testing, and system integration testing. Personal Motivation Specialisterne's founder, Thorkil Sonne, launched the company in 2004 following a high-level career in telecommunications IT. (Specialisterne is Danish for "the... View Details

Keywords: by Martha Lagace; Video Game; Web Services; Computer

January 2018 (Revised May 2018)
Case

AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr

By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that... View Details

Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States

May 1995 (Revised April 1998)
Case

AT&T Paradyne

By: Robert S. Kaplan

A company making data communication devices has adopted a Total Quality philosophy for working with suppliers, employees, and customers. The finance group finds its existing cost system has become obsolete because of a shift from manual to automatic production... View Details

Keywords: Decisions; Product; Corporate Accountability; Activity Based Costing and Management; System; Performance Efficiency; Financial Reporting; Operations; Technology Industry; Technology Industry

March 2014
Case

MediaTek: From Feature Phones to Smartphones

By: Willy Shih

MediaTek was the third largest fabless semiconductor company in the world, and was the second largest supplier of the silicon microchips that powered mobile phones. Yet as the company's chairman reflected on his R&D strategy, he wondered why it hadn't moved faster on... View Details

Keywords: Decision Choices and Conditions; Decisions; Business Strategy; Corporate Strategy; Technology Adoption; Telecommunications Industry; Telecommunications Industry; China; Taiwan

June 2010
Supplement

Chet Huber on OnStar, video

By: Willy C. Shih

Chet Huber, general manager of GM's OnStar unit, givbes an update on how OnStar is doing, talks about the job OnStar does for consumers, and reflects on assembling the OnStar team. The video is organized into three chapters so that instructors may use then... View Details

Keywords: Product Positioning; Product Development; Service Delivery; Performance Evaluation; Groups and Teams; Auto Industry; Auto Industry

2009
Working Paper

Running Out of Numbers: Scarcity of IP Addresses and What to Do About It

By: Benjamin Edelman

The Internet's current numbering system is nearing exhaustion: Existing protocols allow only a finite set of computer numbers ("IP addresses"), and central authorities will soon deplete their supply. I evaluate a series of possible responses to this shortage: Sharing... View Details

Keywords: Policy; Resource Allocation; Market Transactions; Internet; Technology Networks; Technology Industry; Technology Industry

Read Now

July 2000 (Revised August 2001)
Case

Telecom Italia Takeover (D): Bernabe's Revenge

By: Michael D. Watkins, James K. Sebenius and Ann Leamon

Supplements the (A) case. View Details

Keywords: Telecommunications Industry; Telecommunications Industry; Italy