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Show Results For
- All HBS Web
(931)
- People (1)
- News (119)
- Research (717)
- Events (2)
- Multimedia (1)
- Faculty Publications (659)
- October 1994 (Revised October 1995)
- Case
AT&T and the International Settlements Problem
By: Willis M. Emmons III and David Riordan
Emmons, Willis M., III, and David Riordan. "AT&T and the International Settlements Problem." Harvard Business School Case 795-035, October 1994. (Revised October 1995.)
- March 1994
- Supplement
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
By: Roy D. Shapiro and Michael D. Watkins
Supplements the (A) case. View Details
Keywords: Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)." Harvard Business School Supplement 694-077, March 1994.
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- January – February 1991
- Article
Championing Change: An Interview with Bell Atlantic's CEO Raymond Smith
By: R. M. Kanter
Kanter, R. M. "Championing Change: An Interview with Bell Atlantic's CEO Raymond Smith." Harvard Business Review 69, no. 1 (January–February 1991): 118–130. (Reprintings include Leaders on Leadership, edited by W. Bennis. Boston: Harvard Business School Press, 1992; The Challenge of Organizational Change, edited by R.M. Kanter, B.A. Stein, and T.D. Jick. N.Y.: Free Press, 1992.)
- December 1989 (Revised June 1991)
- Case
Motorola, Inc.: Bandit Pager Project
Describes the development of a fully automated production line for manufacturing radio pagers. The company regarded the project as highly successful; it becomes clear in the case, however, that there were some shortcomings as well. Some marketing issues were not... View Details
Keywords: Time Management; Marketing; Product Development; Production; Success; Projects; Technology; Telecommunications Industry
Wheelwright, Steven C. "Motorola, Inc.: Bandit Pager Project." Harvard Business School Case 690-043, December 1989. (Revised June 1991.)
- August 1997 (Revised September 1997)
- Case
Imedia Corporation: The Pricing Decision
Efi Arazi, the president of a start-up called Imedia, must determine an appropriate pricing strategy for an innovation that will change the basis of competition in the cable TV industry. View Details
Kosnik, Thomas J., and Doron Kempel. "Imedia Corporation: The Pricing Decision." Harvard Business School Case 598-005, August 1997. (Revised September 1997.)
- February 1992 (Revised December 1992)
- Supplement
MCI Vision (B)
Supplements the (A) case. Designed as an in-class handout. View Details
Keywords: Telecommunications Industry
Cespedes, Frank V. "MCI Vision (B)." Harvard Business School Supplement 592-084, February 1992. (Revised December 1992.)
- July 1987
- Case
Investor Relations at AT&T
By: Stephen A. Greyser and Norman Klein
Greyser, Stephen A., and Norman Klein. "Investor Relations at AT&T." Harvard Business School Case 588-003, July 1987.
- April 1986 (Revised June 1993)
- Case
Cox Cable (A)
Keywords: Telecommunications Industry
Cespedes, Frank V. "Cox Cable (A)." Harvard Business School Case 586-045, April 1986. (Revised June 1993.)
- September 1980 (Revised July 1981)
- Supplement
AT&T -- Long Lines Department National Account Selling (B)
By: Thomas V. Bonoma and Benson P. Shapiro
Bonoma, Thomas V., and Benson P. Shapiro. "AT&T -- Long Lines Department National Account Selling (B)." Harvard Business School Supplement 581-032, September 1980. (Revised July 1981.)
- June 1980 (Revised December 1980)
- Supplement
AT&T Long Lines (B), Telemarketing: Introduction to Video 1
Keywords: Telecommunications Industry
Shapiro, Benson P. "AT&T Long Lines (B), Telemarketing: Introduction to Video 1." Harvard Business School Supplement 580-146, June 1980. (Revised December 1980.)
- November 1991 (Revised June 1992)
- Case
AT&T: The Dallas Works (A)
Describes the organizational challenges facing an AT&T plant a few years after the breakup of AT&T. In an effort to empower workers and to unite the factory behind change, management proposes an unusual team-based approach to driving the change. Teaching Objective: To... View Details
Keywords: Organizational Change and Adaptation; Change Management; Groups and Teams; Organizational Culture; Telecommunications Industry; Texas
Jick, Todd D. "AT&T: The Dallas Works (A)." Harvard Business School Case 492-023, November 1991. (Revised June 1992.)
- 1989
- Chapter
The Future Evolution of the Central Office Switching Industry
By: Jerry A. Hausman and Elon Kohlberg
Keywords: Innovation and Invention; Communication Technology; Forecasting and Prediction; Telecommunications Industry
Hausman, Jerry A., and Elon Kohlberg. "The Future Evolution of the Central Office Switching Industry." In Future Competition in Telecommunications, edited by Stephen P. Bradley and Jerry A. Hausman. Boston, MA: Harvard Business School Press, 1989.
- October 1987 (Revised April 1991)
- Supplement
Motorola and Japan (A), Supplement
By: David B. Yoffie and John J. Coleman
Updates Motorola and Japan (A) for 1982. View Details
Yoffie, David B., and John J. Coleman. "Motorola and Japan (A), Supplement." Harvard Business School Supplement 388-057, October 1987. (Revised April 1991.)
- October 1987 (Revised February 1992)
- Case
Motorola and Japan (A)
By: David B. Yoffie and John J. Coleman
In 1981, Motorola was reevaluating its strategy towards Japan. The firm had been successful in penetrating the Japanese market, and it was confronting increased Japanese competition at home. How it should respond and with what kind of organization were the central... View Details
Keywords: Market Entry and Exit; Standards; Competition; Corporate Strategy; Telecommunications Industry; Japan
Yoffie, David B., and John J. Coleman. "Motorola and Japan (A)." Harvard Business School Case 388-056, October 1987. (Revised February 1992.)
- October 1986 (Revised March 1989)
- Case
North American Telecom International
By: David B. Yoffie and John J. Coleman
Keywords: Telecommunications Industry
Yoffie, David B., and John J. Coleman. "North American Telecom International." Harvard Business School Case 387-021, October 1986. (Revised March 1989.)
- October 1984
- Teaching Note
AT&T and the Access Charge, Teaching Note
Keywords: Telecommunications Industry
- 24 Mar 2020
- News
Stopgap Schooling
As Salman Khan (MBA 2003) tracked the spread of the COVID-19 virus and news that schools were shuttering, he knew that the nonprofit Khan Academy was uniquely positioned to help the many families whose children would suddenly be missing school. Forbes reports that... View Details
- 16 Dec 2019
- News
Jeff Shell to Become CEO of NBCUniversal
Current chairman of NBCUniversal Film and Entertainment Jeff Shell (MBA 1991) will take over as CEO of the media company on January 1, reports the Los Angeles Times. In a statement to the Times, Brian Roberts, the current CEO of Comcast—which owns NBCUniversal—called... View Details
- 10 Apr 2019
- News
Rakuten’s Mikitani Bets $5.5 Billion To Shake Up Japan’s Telecom Industry
A recent feature in Forbes outlines Rakuten CEO Hiroshi Mikitani’s plan to disrupt Japan’s mobile phone market. Named Rakuten Mobile, the company hopes to build the network in “half the time and at a cost of up to 40% less than what it would take to build a... View Details