Team Focus - Publications - Faculty & Research

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

tasks and structure if you don’t also account for the organization’s identity. Here the FBI had no choice but to immediately focus on ‘what we do.’ It was clear as soon as those planes hit: We will now do national security and... View Details

Keywords: by Carmen Nobel

15 May 2012
First Look

First Look: May 15

Case 512-036 In November 2011, just days before the holiday shopping rush, the senior leadership team of The Home Depot, Inc. (Home Depot), the world's largest home improvement chain, discussed how best to navigate the new interconnected... View Details

Keywords: Carmen Nobel

05 Oct 2010
First Look

First Look: October 5, 2010

level of accountability for that performance. Furthermore, the influence of senior minority managers on hiring practices may differ substantially, depending on where a manager sits in the firm's hierarchy. Examining hiring practices on coaching staffs of View Details

Keywords: Sean Silverthorne

09 Jan 2012
Research & Ideas

Location, Location, Location: The Strategy of Place

consequences of what they are doing." Such snap decisions can result in geo-mistakes that sap energy out of an organization and cause it to lose focus on what it was doing well in the first place. Geographic expansion should provide... View Details

Keywords: by Dina Gerdeman

24 Apr 2017
Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

fail, even if their leaders can move on to avoid being held accountable. Why do some leaders lack courage? Many CEOs focus too much on managing to hit their numbers. They avoid making risky decisions that may make them look bad in the... View Details

Keywords: by Bill George; Auto; Food & Beverage

14 Jul 2008
Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

the ground there, and became interested in a start-up called New Schools for New Orleans (NSNO) through the work that our student teams have done every January since the storm as part of the HBS New Orleans Service Immersion. This year... View Details

Keywords: by Sarah Jane Gilbert; Education

Web

Research Staff Services - Faculty & Research

so that they can focus on teaching, writing, and research. Services RSS works closely with colleagues at HBS who also provide research support to the faculty. Each of these departments can triage faculty requests to assess which is best... View Details

07 Mar 2023
Blog Post

Deconstructing LEGO’s Decarbonization

selves, as we walked from the Hotel LEGOLAND to the LEGO Group’s brand-new headquarters, where their team graciously welcomed us in a jaw dropping atrium with a LEGO brick-themed central light fixture – the perfect start to a wonderful... View Details

January 2024 (Revised June 2025)
Exercise

Travelogo: Understanding Customer Journeys

By: Eva Ascarza, Nicolas Padilla and Oded Netzer

In late May 2023, Sarah Merino, the newly appointed manager of the Customer Insights group at Travelogo—an online travel booking platform—initiates a comprehensive analysis of clickstream data to understand the varied behaviors and needs of their users. In preparation... View Details

Keywords: Customer Relationship Management; Analysis; Analytics and Data Science; Marketing Strategy; Segmentation; Consumer Behavior; Travel Industry; United States

Citation

Purchase

Web

Blog | Social Enterprise | Harvard Business School

Filter Results: (231) Submit Author Types Alumni HBS Staff SE Practitioners SEI Faculty SEI Team Students Topics Alumni for Impact Alumni Programs Arts Business for Social Impact Business School Executive Education Faculty Research Future... View Details

07 Jul 2019
HBS Case

Walmart's Workforce of the Future

meanwhile, competitors have better margins.” The case also outlines Walmart’s approach to training its workers, including its focus on building long-term, transferable skills through efforts such as Pathways, a program that teaches... View Details

Keywords: by Julia Hanna; Retail

31 Aug 2007
Working Paper Summaries

Innovation through Global Collaboration: A New Source of Competitive Advantage

Keywords: by Alan MacCormack, Theodore Forbath, Peter Brooks & Patrick Kalaher

20 Apr 2015
Research & Ideas

The 5 Strategy Rules of Bill Gates, Andy Grove, and Steve Jobs

envision a world in which there was a computer on every desk at a time when personal computers didn't exist. But he also realized that the way to capitalize on that future was to focus his energies on controlling software, not hardware.... View Details

Keywords: by Michael Blanding; Computer

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

management and digital marketing tools for entertainment venues and sports teams (largely unused during the pandemic), switched to targeting small- and medium-sized traditional businesses struggling to survive. Fourth Quadrant: Firms... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

25 Jul 2023
Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

understanding of the challenges businesses face operating in marginalized communities, especially companies addressing the racial wealth gap. Working alongside BrightUp will enable me to gain first-hand experience with a Black founding View Details

23 Jan 2024
News

A Wide Net

firms—such as an eye for undervalued companies and asymmetry in the risk profile—with information and domain advantages in India, the United States, and Israel. The firm enjoyed early success, growing its fund and its team and expanding... View Details

Keywords: April White

Web

Health Care - Faculty & Research

top U.S. health administration schools and a recent article in the Lancet, our educational systems focus their curricula on isolated,theoretical subjects, such as analytics and quantitative problem solving, rather than the team-oriented,... View Details

February 2009 (Revised April 2011)
Case

Mistry Architects (A)

By: Amy C. Edmondson, Robert G. Eccles and Mona Sinha

Describes an architecture firm founded and run by a husband and wife team, Sharukh and Renu Mistry, that emphasizes "green" building. The firm presents an unusual mix of projects-spanning the spectrum from larger corporate projects to small private homes. The mix also... View Details

Keywords: Family Business; Customer Focus and Relationships; Design; Housing; Corporate Social Responsibility and Impact; Business and Community Relations; Environmental Sustainability; Nonprofit Organizations; Conflict and Resolution